This document provides a profile summary for Shameena Mohamed Nayeem, including her experience, skills, education, and achievements. She has over 10 years of experience as a technical lead consultant working on projects involving requirement gathering, analysis, design, development, and more. She has extensive experience with Siebel implementations, configurations, and upgrades. She is proficient in agile methodologies, SQL, and various programming languages.

1. Shameena Mohamed Nayeem
Profile Summary
• Highly Committed and Motivated Technical Lead Consultant with 10 years of experience in IT
Application Services and Developments – Insurance/ Financial Services / Telecommunication
Services / Retail.
• Extensive Hands on experience in Requirement gathering, Feasibility Study, Analysis, Design,
Development, Interaction with client / Technical teams to clarify requirements, manage
expectations, represent business needs and support UAT (User Acceptance Testing)
• Extensive experience in Agile Methodologies, ITIL and SCRUM Frame work
• Expertise in recommended business improvement best practices and mentored team to align to
Quality process and Standards to meet customer satisfaction
• Extensive experience in translating complex business needs into clear and concise Business
Requirement Document (BRD), System Requirement Specification (SRS)
• Involved in various Project Management activities like Reviews, Effort Estimation, Business
Analysis, Requirement Analysis, Requirement Life cycle Management, Strategic Planning, Project
Management, Training & Development, Customer Relations, Service Delivery, UAT, Process
Development, Process Management, BPM Techniques & UML,
• Led business analysts, cross-functional project teams and managed multiple projects/plans
• Strong knowledge of full scale Siebel Implementation of Siebel Sales, Siebel Financial Services
and Siebel Call Center Modules
• Extensively worked on Siebel Scripting, Configuration, and EIM & EAI and also involved in
Siebel upgrade Projects. Strong analytical skills and SQL Skills related to data analysis.
• • Hands on experience in Siebel EAI – Integration Workflows, Siebel Adapters, Integration
Objects, EAI Transport Adapters.
• Strong Analytical skills used in Business Requirements Analysis, Productivity Forecasting and
Capacity Planning
• Involved throughout all the phases of project lifecycle from Project initiation to
delivery/maintenance.
• Capable guide, trainer, mentor to technology teams. Equally good at hands-on implementation
• Sun Certified Java Programmer for the Java Platform, Standard Edition SCJP 5.0
Skill Set
• Agile Framework, SCRUM, ITIL Framework, UML Methodologies, Rational Rose, Visio, BPM Techniques,
Plot No:3, A2, Lake View Street,
LH Nagar Ext, Adambakkam
Chennai - 600088
Shameena.hussain@gmail.com
Cell: +91-94437 49114
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2. • Siebel skills (8.0.03, 7.8, 7.5.3):
Configuration, Scripting (eScript, VB Script), EIM, EAI, Workflows, Assignment Manager
• RDBMS: PL/SQL, SQL, TOAD, SQL * Loader
Education
• PGDBA in Finance, Symbiosis University, Pune, India – 2007 with
85%
• B.E in Computer Science and Engineering, Amrita Institute of
Technology, Anna University, Chennai, India – 2005 with 80%
Professional Experience
Jan 2012 – Till date, Project Lead/Senior Business Analyst IBM India Pvt. Ltd.
India
As a Senior Business Analyst, responsible for Analysis, design, development, testing and implementation of Siebel
Custom Implementations and upgrades. Have worked for Clients like AT&T, PNC Bank and Medtronic Health care
Systems.
 As a Project Lead my role is to focus on defining the framework for business processes impacted by the
introduction of the solution. I have been involved throughout each stage of the Project/ Software Development
Lifecycle in order to achieve the project objectives and key milestones.
 Performed detailed analysis to understand business problems or opportunities and identified business
improvements
 Involved in Business strategy sessions and identified business measures/drivers, created Strategic measures
and tactical approaches.
 Assisted in drafting rigorous business case covering the Development/Implementation of business Change
 Conducted extensive Requirement and Functional solution/design workshops to business and Technical team
 Effectively contributed to Impact/Gap Analysis, Functional solution, Input to High level design, UAT, Project
tracking, monitoring and provide project status/metrics to business and Senior Management, Post
Implementation Support, End User Training, Deployment and Rollback document.
 Played the Role of a SCRUM Master for one of the AT&T Siebel implementations.
 Project Lead for NCOA Implementation which involves creating Inbound and Outbound Web Services for
mStar Patient and Physician Updates and Providing End to End support for the same.
 Extensively worked on EIM concepts for NCOA and HMS Projects to handle the huge data loads for Contact
and Address Modules.
 Responsible for leading a Cross tower team in delivering solution to our customer in Siebel EAI
Implementation
 Responsible for Supporting IQA, PMR and ISO 27001 Audits for the Projects
 Deliver new and complex high quality solutions to clients in response to varying business requirements
 Responsible for managing scope, planning, tracking, change control aspects of the project.
 Responsible for effective communication between the project team and the customer. Provide day to day
direction to the project team and regular project status to the customer.
 Translate customer requirements into formal requirements and design documents, establish specific solutions,
and leading the efforts including programming and testing that culminate in client acceptance of the results.
 Have Delivered a 5 day Program on PL/SQL, SQL Performance Tuning to the Junior associates in the team
 For the Siebel Upgrade Project, Worked on the Memory Leak issue to identify the Open objects in the
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3. Application Repository. Also, taken initiative to learn Perl scripts and modified them to suit our requirements to
find out the list of Open Objects in the repository.
 Contributed to the Practioner Portal with the below documents.
 Invalid Object References on the Siebel Object Model
 Siebel Parameterization
 Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality
goals.
 Conducted a session to the Entire France Telecom Team, explaining the below.
 How to update RTC with the task details and Mandatory fields to be updated in RTC for each task.
 Importance of keeping the RTC updated in preparing Metrics data every month.
 How to collect the Metrics data from RTC and Prepare it for submission
 To make the team understand the PQP document and different Quality parameters like, Effort
Variance, Schedule variance, Defect Removal Efficiency, Defect Density, Rework Effort, Productivity
and Review Effectiveness
 To make the team aware of the Quality goals set for the project and understand the importance to
adhere to it.
 Maxpro - Productivity BaseLine Value for each module in the Project and Explaining How the base
line value is arrived at.
Team Size : 8 to 12
Technical Details: Agile Methodology, Siebel Configuration, EIM, EAI, Scripting
Achievements
Have received the below awards during the IBM tenure
 Orion Award for Eminence and Excellence for the Year 2012, 2013 and 2014
 Top Contributor of the Year – 2013
 Deep Skill Adder Award for Q4- 2014, Q1, Q2 of 2015
 Putting Clients First Award
June 2009 – Dec 20111,Siebel Lead, Polaris Software Lab Limited, Chennai
Managed the development and deployment of the several Siebel solution for the Banking and Financial clients
- Serving 37,000 corporations and financial institutions worldwide, the mission of GTS is to be the world’s leading
corporate service provider.
- Operational in over 102 countries across the globe
Citi GDOS project is about extending GTS CRM functionality to the Implementation process. My role is as follows:
 Work with Business Analyst in translating business requirements into Functional Requirements Document and
to Detailed Design Documents
 Responsible to Implement HTTP Inbound and Outbound web services for Outlook Application
 Managed and Delivered the EIM Automation Project. This Project aims at automation of the upload process
for Contact, Prospects and Coverage Team in Siebel GTS application and generation of exception report for
the rejections that occur during the file upload process. This is a complete Tech initiative and it is designed to
eliminate the manual work involved in running the daily jobs and enabled effective resource utilization.
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4.  Lead analysis sessions, gather requirements and write specification and functional design documents for
enhancements and customization; Analyze product impact
 Have worked on Product Configuration to configure Products and Used Smart scripts to configure them.
Have configured both Simple and configurable products.
 Responsible to track and monitor the project progress with regard to project plan and report issues and risks
(RAID) appropriately. Efficient handling of customer’s feedback and escalations
 Have good knowledge of writing complex configurator rules, Product scripting and Product properties
 Present and defend product designs and architecture to clients
 Coordinate and communicate tasks with developers
 Ensure that development is performed as per requirements
 Work with QA to create test scripts and scenarios for enhancements and customizations to the core product
 Communicate activities/progress to project managers, business development, business analysts and clients
 Develop implementation and test plans, build software acceptance criteria, coordinate and work with clients to
oversee the acceptance and dissemination process
Siebel: Configuration, EIM, EAI, Scripting
Achievements
 Received Best Performer Award for the Contribution in EIM Automation Project.
 Received Spot Excellence Award for the contribution in GDOS Project
Dec 2008 – Jun 09, Siebel Senior Consultant, Ciber Sites India Pvt Ltd, Bangalore
 Biogen Idec’s global Customer Relationship Management platform will be upgraded from Siebel 6 to 8
 Offer the same basic functionality in Siebel 8 as in Siebel 6. This includes contacts, accounts, activities, calls,
territory management, events and time tracking as well as all existing reports and interfaces
 Foster as much as possible of new Siebel 8 features in to order to improve usability, and performance.
 Simplify the application by removing modules and data which is not used any more
Include the functional requirements for the new business units
 Offer a Siebel application in German – in contrast to the English Siebel 6 installation
Siebel: Configuration, Scripting
Nov 07 – Nov 09 Project Lead/Siebel Senior Developer Mphasis, an HP Company,
Bangalore
Analysis, design, development and implementation of customized Siebel Solutions for Clients CIMB Aviva, ESG
Shared Services and Gwynedd’s Council. Key project implementations. As team member/ Lead
 Implemented Billing Functionality and Refund Logic for multiple banks, Prepared a generic solution to read
the Bank transaction file for different banks. Also, created a Free Format Converter workflow to download
the bill file dynamically for specific bank
 Developed an EIM Job to handle the data migration (Policy, and Billing history records) from TES system
to current responder system.
 Responsible for implementing the Siebel quick fixes, providing upgrade related Siebel approved work
around and evaluating the emergency fixes.
 Worked on a Rapid development Project to implement banking solutions for CIMB AVIVA Project.
 Responsible for preparing and executing the test scripts to test the system functionality.
 Responsible for identifying the version conflicts and Performance issues.
 Creation of High Level and Low level Design documents for Workflows, EAI Changes, Business Services
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5. and Assignment Manager Concepts.
 Involved in Reviews, Status Meetings with Client & Other Project Management Activities.
 Preparation of rollback and migration documents for deployment and production support
 Performance tuning, SQL query enhancements, code enhancements to achieve performance targets
Siebel: Configuration, EIM, EAI, Scripting
Achievements
Received a Special Recognition Award from the customer for the extended contribution in CIMB AVIVA Project.
Nov 05 – Nov 07 Siebel Consultant Wipro Technologies, Bangalore
 Creation of High Level and Low Level Design documents.
 Configuration of out-of-the-box and newly created business objects, business components, views, screen,
applets and toggle applets.
 Involved in Peer Reviews, providing functional & technical training to External & Internal Team
 Responsible to create a PL SQL Procedure and an EIM job to load product data from an IMS system to
Siebel Application using NEON Adapter
 Responsible to implement HTTP inbound and outbound interface to integrate Siebel and SAP via
middleware, so that Order information can be transported across systems.
 Developed Workflow and Business service implementing complex business rules.
 Siebel scripting for automation of rental order processing system.
 System testing and Regression Testing.
 Preparation of rollback and migration documents and production support.
 Responsible for creating and monitoring batch data loads between Siebel and Middleware application.
 Responsible for fixing bugs in Configuration, eScript and Siebel VB in the production environment with in
the SLA
 Responsible to script Business Services to implement Business functionality.
 Creating new PL/SQL procedures to Sync up the account and opportunity data in Siebel.
 Production support after deployment.
 Data fixes for activities, service requests, contacts resolved using EIM.
 Developed customized solution for test data recording and statistical reports
Siebel: Configuration, EIM, EAI, Scripting
Achievements
Received ‘Feather in my CAP (FIMC)' and "Thanks a Trillion' awards.
Training
 Agile Methodologies
 Siebel Order Management & Siebel Pricing
 Project Management at IBM India
 Siebel BI Publisher
 SOMSA & SPA at IBM India
 Siebel Administration.
References: Available upon request
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6. and Assignment Manager Concepts.
 Involved in Reviews, Status Meetings with Client & Other Project Management Activities.
 Preparation of rollback and migration documents for deployment and production support
 Performance tuning, SQL query enhancements, code enhancements to achieve performance targets
Siebel: Configuration, EIM, EAI, Scripting
Achievements
Received a Special Recognition Award from the customer for the extended contribution in CIMB AVIVA Project.
Nov 05 – Nov 07 Siebel Consultant Wipro Technologies, Bangalore
 Creation of High Level and Low Level Design documents.
 Configuration of out-of-the-box and newly created business objects, business components, views, screen,
applets and toggle applets.
 Involved in Peer Reviews, providing functional & technical training to External & Internal Team
 Responsible to create a PL SQL Procedure and an EIM job to load product data from an IMS system to
Siebel Application using NEON Adapter
 Responsible to implement HTTP inbound and outbound interface to integrate Siebel and SAP via
middleware, so that Order information can be transported across systems.
 Developed Workflow and Business service implementing complex business rules.
 Siebel scripting for automation of rental order processing system.
 System testing and Regression Testing.
 Preparation of rollback and migration documents and production support.
 Responsible for creating and monitoring batch data loads between Siebel and Middleware application.
 Responsible for fixing bugs in Configuration, eScript and Siebel VB in the production environment with in
the SLA
 Responsible to script Business Services to implement Business functionality.
 Creating new PL/SQL procedures to Sync up the account and opportunity data in Siebel.
 Production support after deployment.
 Data fixes for activities, service requests, contacts resolved using EIM.
 Developed customized solution for test data recording and statistical reports
Siebel: Configuration, EIM, EAI, Scripting
Achievements
Received ‘Feather in my CAP (FIMC)' and "Thanks a Trillion' awards.
Training
 Agile Methodologies
 Siebel Order Management & Siebel Pricing
 Project Management at IBM India
 Siebel BI Publisher
 SOMSA & SPA at IBM India
 Siebel Administration.
References: Available upon request
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