Md. Masrur-ul-Bari has over 15 years of experience in telecommunications, primarily working for Grameenphone as a Lead Engineer, Senior System Engineer, and System Engineer. His experience includes technical pre-sales support, high-level solution design, product development, and ensuring network quality and operations. He seeks to utilize his electrical engineering and technical skills to help organizations grow through professional excellence.

1. RESUME
OF
MD.MASRUR-UL-BARI
Contact Address: Plot-37, Block-C,Main Road, Aftabnagar, Badda,Dhaka-1212,
Bangladesh. Mobile: +8801711503051. E-mail:masrur@grameenphone.com
Objective:
As a Graduate Electrical & Electronic Engineer, I desire a global challenging position
where I can utilize my potentiality to grow organizational skill on the basis of
professional excellence with computer skill.
Experience 01:
Employer: Grameenphone Ltd.
Employer Type/Industry: Telecom Operator.
Designation: Lead Engineer
Department: B2B Management, Demand Management, Technology Division.
Location: GP HOUSE, Bashundhara, Dhaka-1212, Bangladesh.
From: 21st
August, 2014 To: Till Now
Experience 02:
Designation: Senior System Engineer
From: 15th
April, 2013 To: 20th
August, 2014
Principle Accountabilities:
EXPECTED END RESULTS MAJOR ACTIVITIES
Ensuring Revenue (Pre-Sales)
by providing technical solution
to B2B customers
(FBB, WiFi and M2M services)
• Technical pre-sales support for High value customer to maximize voice and data
revenue for FBB, WiFi and M2M services.
• Analyze customer B2B requirements (for FBB, WiFi and M2M services) proactively
in line with Direct Sales and propose cost effective solution.
• Analyze the competitive position in the industry and suggest way forward to onboard
B2B customer from competitor.
• Identify root cause of FBB service quality/performance degradation and focus on
improvement opportunities. Retrieve customer experience insight analyzing complains
and adjustment recommendation.
• Recommend, follow-up and ensure the better quality of B2B service (for FBB, WiFi
and M2M services) during the network SWAP & disaster.
Technical proposal for
FBB,2G/3G Service delivery to
win Bids with:
• Interface for commercial to prepare solution for 2G, 3G and FBB Services. Ensure
timely delivery of compliant and commercially sound bids (RFQ).
• Contribution to the written proposal both in terms of content & presentations & ensure

2. • Quality
• Time
• Customer
expectations
after sales alignment.
• To manage Bid (RFQ) qualification process for new opportunities.
• Business and Cost model preparation for FBB with Commercial, Technology and
Partners to win the Bid (RFQ) to increase revenue.
• Work closely with a core team while bringing subject matter experts when required.
• Service Level Agreement (SLA) analysis of Bid (RFQ) and propose way forward in
line with GP capability.
High Level Solution Design for
B2B services (FBB, WiFi and
M2M)
• High Level Solution design for FBB, WiFi and M2M services.
• Define Scope of works for new B2B services for FBB, WiFi and M2M services.
• Provide decision on customer requirements (Router selection, real IP peering etc.)
Road Map Analyst & Lead to
Deliver B2B services (FBB,
WiFi and M2M)
• Guiding Commercial team to prepare FBB forecast.
• Road Map Analysis for B2B service (FBB, WiFi and M2M services) to align
Technology resources.
• Ensure efficient internal cross-functional alignment for effective steering.
Communication. Role demands close cooperation with primarily Commercial and
Technology Division.
• GAP analysis and recommend way forward to smooth execution of B2B services.
Ensure team structure and competency is sufficient to effectively discharge assigned
B2B service execution.
• Lead B2B High value projects for strategic customers with scope defining and
project management plan.
• Ensure adequate tools for B2B services (Common Monitoring System, MRTG and
process automation).
Strategy Formulation for B2B
product and services with:
• Market assessment
• Product Catalog
management
• CAPEX and OPEX
management
• Create, implement and follow up on B2B strategy including allocation of budget and
managing external partners, as to ensure a constant high level of employee awareness
and engagement.
• Develop products/features as per B2B portfolio. Ensure product offerings in
accordance with the roadmap and business targets.
• Continuously assess the market scenario of B2B product along with regulatory
environment and support Head of B2B Mgt to develop B2B product.
• Keep in continuous communication with relevant stakeholders related different B2B
product issues.
Organization readiness and
Process improvement
• Driving SC (HoD , CEO and CXO of partners) to take key decisions for FBB service
improvement.
• Trained up DS, DRS and product team to sell B2B products in more efficient way.
• Play active role in pre-sales workshop to acquire more high value customer.
• Introduce cost savings initiatives for both partners and GP.

3. • Process Lead and automation for B2B service execution and post sales support.
• Resource readiness within B2B Mgt team to cope up with 2000+ FBB service
execution in each year.
Lead Partner selection for B2B
products and business model
preparation
• To build on external partnerships that support the development of new business
opportunities and work towards agreed target contributing to internet for all ambitions.
• Prepare business case and TCO (Total Cost of Ownership) for partnership model.
• Create synergy of B2B products in line with partners’ market offerings.
• Technical lead in preparing partnership model documentation (including
governance model, agreement, processes).
Pre and Post Launch Assurance
of B2B Product and Services
• Lead, manage and guide the team to carry out all the activities related to Pre and
Post Launch Assurance of B2B product/Service.
• Act as a primary contact point with regards to Pre & Post launch assurance unit
for all the stakeholders.
• Ensure the quality of the product & service at desired level (from customer
perspective) through functionality testing before launch
• Cascade the identified product/process flaw to the relevant cross functional team
for timely resolution before launch.
• Ensure the integration of relevant customer interface before product launching.
• Ensuring the infrastructure for product launching is in place.
• Oversee & monitor product and service for certain period of time to check the
post launch stability.
• Keep vigilant to find out further areas of improvement to work effectively and
efficiently.
• Act as a live database to anticipate probable loopholes of the upcoming product
and services.
Network Traffic Management • Lead Team to perform the feasibility analysis during pre event preparation with total
Event Solution.
• Commercial Requirements Collection and Alignment with Technology Stake Holders
for all kinds of Event Management from Technology.
• Bridging between Technology and Commercial for forecast analysis for Event.
• Planning, Solution and KPI fixation for Event with Technology Stakeholders.
• Ensure End to End Event Execution plan.
• Managing the Inventory and Cost for Event (Technology Part).
• Business case analysis and approval for Event (Technology Part).

4. • Event Reporting, Follow-up and Coordination with Entire Event Support Team.
• Formally Close the Event and Release the Event Support Members.
• Pre and Post Data Analysis of every Event and sharing to CTO and TM (Technology
Management) Team members.
Experience 03:
Employer: Grameenphone Ltd.
Employer Type/Industry: Telecom Operator.
Designation: Senior System Engineer
Department: Back Office, SOC (Service Operation Center), Technology Division
Location: GP HOUSE, Bashundhara, Dhaka-1212, Bangladesh.
Duration: 7 (Seven) Years. From: 23rd
May, 2006 To: 14th
April, 2013
Job Responsibility:
• Providing 1st level support for trouble shooting of all kinds of DWDM, MUX, Optical
Fiber, and other high capacity links & related equipment.
• Providing 1st level support for trouble shooting of IP and DWDM Network.
• Experience sharing of faults in Network and documentation. DWDM, IP Network
Visibility and Sharing.
• Utilization of HPNMS (Netviewer, PNMSj).
• Ensure 1st
level fault handling and terminal based support for different subleased
and FBB clients.
• Synchronization with Regional Operation for any activity related to
SDH/SPDH/FO/MUX PAT.
• Performance analysis of A-bis path, Health check and Error check of MPBN (Router,
Switch), MUX, Optical Fiber, and SPDH & PDH equipment.
• Focus on Network Quality:
 hiT soft Performance Management(PM).
 Drill of BSHR Ring.
 Rx level survey of Optical Fiber.
 Switching drill of HCMW.
 RSL and performance of MW links.
 Strong follow up of KPI violating sites.
 Strong follow up of LOS break issue.

5. • Validate the resource plan and execute the operation as per Transmission strategy.
• Ensure the protection in backbone and Metro rings.
• Synchronization of different vendor's equipment. (e.g.: Routing, Rerouting, Resources
Allocation, Protection, etc).
• Ensure 24x7 monitoring & escalation of faults of whole network according to
fault escalation procedures and SLA.
• Ensure 24x7 resolution/management of TTs according to agreed Procedure/SLA.
• Analyze the problem type, network's faults and performance to find the root cause
and isolate the major disturbance in the network for necessary action(s).
• Consolidate network/service issues (incidents/faults/KPI degradation) for quicker
isolation/resolution.
• Ensure 1st level & terminal based support during outage, hardware & software up
gradation, parameter checking, and reconfiguration, handle critical and
emergency events/situation to reduce MTTE and MTTR.
• Drive all stakeholders from a central point for quicker resolution of problems and
performance degradation and follow up till the issues are closed.
• Provide report of major network fault/analytical report and any other report
required by department or other stakeholders.
• Prioritize/categorize customer problem based on the severity and follow up the
issues co-coordinating with other concern and take required action according to
findings/recommendation/feedback from concern until satisfaction of customer.
• Prepare, manage and maintain process documents
(SLA/workflow/Checklist/Functional Job description).
• Emergency/critical situation (Natural disaster, Political crisis etc) handling,
support to campaign & other parties.
• Assist and/or implement project and activity assigned by divisional head or
technology management.
• Regular Health Check of the Transmission Network (DWDM, Optical Fiber,
SDH, PDH, MPBN etc.) in Grameenphone, set action points from O&M point of

6. view and follow up to ensure the retainment of the health of Transmission
Network above agreed KPI.
• Analysis of outage and network availability of the Transmission Network, set
action point from O&M point of view and follow the action points up to reduce
the Transmission Network (DWDM, Optical Fiber, SDH, PDH, MPBN etc.)
Outage.
• Analysis of Quality and Performance of the Transmission Network (DWDM,
Optical Fiber, SDH, PDH, MPBN etc.), set action point from O&M point of view
and follow the action points up to improve the quality of the Transmission
Network.
• Initiation and follow up action points to reduce the mean Time To Escalation
(MTTE) and mean Time To Reduce (MTTR) for the faults in the Transmission
Network (DWDM, Optical Fiber, SDH, PDH, MPBN etc.) of Grameenphone.
• Follow up and coordination among different cross-functional group regarding
critical and QoS hampering issues in Transmission Network in Grameenphone.
• Initiation and participation in different projects regarding Network Management
System (NMS)/ Element Management System (EMS), alarms & faults and tools
used in day to day activities of Transmission group of Network Management to
improve the operational efficiency.
• Documentation and improvement of current functional and business process and
create new process for smooth and efficient function of the Transmission group in
Back Office (BO).
• Initiation and follow up of the Competence Development Program for the
engineers working in the Transmission Group of Back Office (BO).
Principle Accountability
• LCMW Network Alarm Management of Netviewer,PNMSj & MLM.
• LCMW Network Fault Management (correlation, rectification, escalation &
follow up) of Pasolink v3, v4, Pasolink NEO, SRAL & SRAL XD, Minilink
equipment to ensure the health and availability of LCMW network.
• LCMW Network Performance Management to ensure quality network and
reduced outage.
• A-bis path performance.
• Ensure LCMW Network Availability.
• LCMW NSM connectivity.
• Ensure NMS/ Tools availability.
• Daily Outage Report analysis.
• 1st line terminal based fault handling.
• Provide remote support to O&M engineer for fault rectification.
• Performance management of signaling PCM, other operator PCM
• Network Protection: SPoF removal & ensuring protection.
• E1 group Management.
• Project Involvement.
• Guideline & Process documentation.

7. • Shift leader.
• Delegate work to the of Front office personnel with adequate training and skills to
perform the task.
• Ensure the Front Office is adequately staffed according to the service delivery
requirements at the Service Operations Center (SOC).
• Define Front office routines, schedules and reporting based on goals and priorities
defined by Management & Control / Operations management
• Co-ordinate work with other managers.
• Planning of work for Front office based on main goals and priorities defined by
Readiness.
• Authorize NMS system / support systems and / or utilization of additional and
specialized (custom) tools used in SOC.
• Execute Front office activities and routines as per processes
• Maintain shift hand over reports as well as other front office reports (daily,
weekly, and monthly) according to schedules and processes
• Handle Management Escalation routines within the front/back office.
Projects Involvement:
• Proactive Network Drive Test for High Valued Strategic Clients.
• Biggest Network SWAP from Ericsson to Huawai.
• Microwave SAWP from Ericsson to NEC and Huawei.
• NERM (Network Elements and Resource Management) Project.
• Soft PM (Performance Management) of HCMW links.
• Health Check of BSHR ring for Optical Fiber.
• Tx KPI definition for Huawei sites.
• Channel offloading of old HCMW links.
Special Skills:
• Goal oriented and driving customer value.
• Ability to run cross-functional co-ordination of all operational aspects of the
business.

8. • Ability to focus on Network capacity planning, optimization, design, architectural
changes, resource management.
• Dynamic, flexible and ability to work under pressure.
• Excellent communication and inter-personal relationship building skills.
• A good team player with positive and open attitude.
• Sound problem solving skill.
• Strong analytical ability.
• Ready to work in a team environment.
• Ability to perform under stress
• Strong people and team management skills.
• Ability to build strong relationships with key stakeholders at all levels of the business.
• Strong understanding of Telco technology concepts.
• Strong sense of integrity and commitment to good governance.
Competence Development
Training Details:
Title Institute Days Year
Communication Secrets Mind Mapper BD 02 2015
Creative problem Solving and Mind
Mapping
Mind Mapper BD 02 2015
Project Management Professional
Academic Training
Grameenphone and
ESI
05 2013
CCNA Academic Training Grameenphone 05 2012
Huawei MW RTN Series Huawei 02 2011
Microwave Networks DCN Design Ericsson 05 2008
Leadership Skills Development
Course
British Council 02 2008
OptiX OSN 3800/6800
System(DWDM)
Huawei 30 2008
Basic Access Network Operation and
Maintenance
Grameenphone 03 2007
Optical Fiber Splicer Development
Program
Grameenphone 03 2007
NOC in-house Development Grameenphone 15 2006

9. Course(Basic GSM, Basic
Transmission and Basic Service
Network)
Education:
2010 Masters of Business Administration (EMBA), Major:
Finance
East West University, Dhaka, CGPA 3.62 out of 4.0 (1st
class).
2004 Bachelor of science in Engineering, Electrical & Electronic,
Rajshahi University of Engineering & Technology, CGPA
3.26 out of 4.0(1st class).
1999 Higher Secondary Certificate Examination, Science, New
Govt. Degree College, Rajshahi Board, First Division,
Marks 783.
1997 Secondary School Certificate Examination, Science, Govt.
Laboratory High School, Rajshahi Board, First Division,
Marks 765.
Computer Skills:
Operating systems : Windows.
Programming Language : C/C++, Matlab, Microprocessor & Microcomputer.
Applications Software : MS OFFICE.
Thesis: Comparative study of Gauss-Seidal and Newton-Raphson method in Load
Flow study.
Language Proficiency: Can read, write, and speak English & Bengali fluently.
Personal Profile:
Father’s Name : Md. Basir Uddin.
Mother’s Name : Mostakima Begam.
Date of birth : 13th
November, 1981.
Place of birth : Rajshahi.
Nationality : Bangladeshi.
Sex : Male.
Marital status : Married.
Religion : Islam.

10. Referred By:
Reference : 1 Reference : 2
Name : Rashed Minhaz Upal Barua
Organizatio
n
: Grameenphone Ltd. Grameenphone Ltd.
Designation : General Manager General Manager
Address : Grameenphone Ltd. Grameenphone Ltd.
Phone(Off) : +8801711505357 +8801711505721
Phone(Res)
:
Mobile : +8801711505357 +8801711505721
Email : rashedm@grameenphone.co
m
upal@grameenphone.co
m
Relation : Professional Professional
Declaration:
I do hereby declare that all information stated in this CV is true and complete to the best of
my knowledge.
(MD.MASRUR-UL-BARI)