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Anna Gude CV MAY 2016
- 1. Anna Gude 163, EastfieldRoad, Southsea, PO4 9EL Mobile: 07712 479123 Personal profile An enthusiastic and passionate change manager who focuses on delivering robust, sustainable and efficient solutions. A proven track record in training and presenting key messages at all levels to support and implement transformation projects and strategies. A strong auditing, computer science and linguistic background across different industries providing extensive knowledge and experience in structured approaches to solving problems. Key Skills • Use the Lead Quality Auditor ISO 9001 and ISO 14001 Environment Auditor strategy of Plan, Do Check, Act as a tool to provide a structured approach to compliance, assurance and process refinemen. • Ability to identify areas of risk and lead improvement plans, company wide, ensuring that business units have the tools to manage and monitor compliance within their own area. • Ability to interact with Senior Management, reporting relevant, succinct information backed up with detailed evidence for use by their teams. • Working with teams and their processes to learn and understand how to reduce/remove transactional tasks, increasing productivity and adding value. • Effective communicator between multiple business areas ensuring a united and cohesive approach to problem solving and change management. • Gap analysis specialist, prioritising recommendations reached by interacting with staff involved in the process and guiding businesses to be more efficient. • Identify the requirement then put in place and communicate tools such as access to reports and reference materials for the businesses to manage and monitor compliance relevant tasks. • Fluent technical French, intermediate Dutch, basic German and Spanish. • Excellent knowledge of all Microsoft Windows Operating Systems, Microsoft Office applications and subject matter expert in Procurement modules of Oracle E Business Suite including e-tendering. Employment History SSE Plc Oct 2006 – Present Technical Compliance Manager, Procurement Assurance April 2011 - Present • Designed, planned and delivered a re-education programme of workshops across all Power Systems depots North and South to address key failings within their Procure 2 Pay (P2P) administration. • Perform analysis and provide feedback on the joint Procurement and Finance Value Assurance Project for Invoice before Purchase Order and removing financial commitment on old purchase orders. • Collaborated with internal Oracle users to develop training materials and deliver training to Procurement Buyers for legislative changes that will affect the Utility Contract Regulation once published. • Introduced mandatory Computer Based Training for P2P business users which must be successfully completed prior to granting access to the Oracle Purchasing module • Performed risk analysis on the vendor process which resulted in increased security vetting of vendors, tighter controls for system access, streamlining a previously bottleneck process that may have had an impact on the Company’s voluntary commitment to the Prompt Payment Code • Manage staff and looking after induction, training, welfare and monthly and annual reviews. Project Manager, Performance & Quality, Generation Business Unit April 2009 – April 2011 • Review and improvement of Training Request Process • Initiating Great Place To Work surveys and reporting the results to Business Head. • Advising and ad hoc training on data storage and communication options across all business units Project Manager, Business Improvement Aug 2007 – April 2009 • Responsible for taking SSE Pipelines to ISO 9001 certification • Quality and Environment audits performed annually in SEC Building Services, Lighting Services and HV Departments across the country plus all 10 Power Systems depots in the South. • Implementing cost savings and improvements in Major Projects Power Distribution, Customer Services, Power Systems by helping redesign data drives, paper flow and email use IT Service Desk Analyst Oct 2006 – Aug 2007 March 2012 Page 1 of 2
- 2. Infor / SystemsUnion Aug 2006 – Sep 2006 Helpdesk Consultant Albany Software Ltd Jul 2005 – Aug 2006 2nd Line Customer Support Randstad Employment Agency, Portsmouth Aug 2001 – Jul 2005 Various full-time temporary administration contracts at ADT, NTL and Portsmouth City Council (IT Services, Procurement) including: Portsmouth City Council, Housing Technical Services Group May 2003-Nov 2004 • Improving information flow on projects by setting up paper based and online filing system • Preparing data for migration to new Oracle Housing Benefit System Symantec Ltd and Corp 1992 - 2001 Project Manager SWAT, Newport News, Virginia, USA Aug 2000-Mar 2001 • Liaising with and updating global Corporate customers and Technical Support • Negotiating resources for problem resolution, testing and planning delivery of solution, managing feedback and signing off. Supervisor – International Quality Assurance, Santa Monica, USA 1998 - 2000 • Designing test matrices, representing department in project meetings, amending QA procedures and processes, reporting to Product Group and responsible for project sign off • Guiding team in product lifecycle, defining objectives, hard coded string detection, mock translations for EMEA and double byte Windows Operating Systems. • Liaising with Localisation in Tokyo, Auckland and Dublin Technical Support Analyst/ACT! Technical Liaison, Leiden, The Netherlands 1992 -1998 • Pioneering translating documents into European languages for support, spearheading new Test Laboratory for Support Associated Examining Board - Analyst designing programs for GCE and GCSE results 1990 - 1991 ZySys Contract programmer for Bull in COBOL 1990 ACTS Junior Programmer in COBOL for batch and online programs 1988 Education BSc Computer Science with French 4 ‘A’ Levels - French, German, Latin, General Studies 8 ‘O’ Levels – English (2), Maths, Physics, Chemistry, French, German, Latin Driving Licence: Full, clean March 2012 Page 2 of 2