Adityavir Singh has over 10 years of experience in telecom billing. He currently works at Ericsson as a senior engineer supporting their SOA middleware operations for client UMobile in Malaysia. Previously, he worked at Ericsson as an incident manager for Bharti and VNM. He has extensive experience with billing tools like Convergys IRB and Ericsson CBIO. He is skilled in technologies like Oracle, UNIX, SQL, and PL/SQL.

1. Name Adityavir Singh
Organization Ericsson. (Aug’11 – Till date)
EMP ID EGIL06842
Email ID adityavir.singh@ericsson.com
CAREER OBJECTIVE
To achieve and attain excellence & heights by well disciplined way of hard work, keen intellect, proactive
attitude and adaptive to work in an honest peaceful and healthy work environment.
PROFILE
♦ 10 years of experience in Telecom Billing Domain in the areas of Software Design &
Development, Production Support and Maintenance on Convergent Billing/Rating Platforms
[Convergys IRB and Ericsson CBIO].
♦ Worked in UK for over 4 years with British Telecom while supporting production rating and billing
system.
♦ Excellent experience of handling billing operations, troubleshooting faults and doing service
improvements.
♦ Excellent implementation and support knowledge of Convergys Billing Tool [IRB/GENEVA] &
Ericsson CBIO on UNIX/Oracle platform.
♦ Having clear understanding of BSCS IX R2 architecture.
♦ Excellent experience of installing and maintaining Telecom Billing applications and configuration.
♦ ITIL certified and ITIL V3 process oriented. Performed role of Incident Manager for Bharti India
and VNM Vietnam. Excellent knowledge on incident, change and deployment management. PMP
trained.
♦ Excellent verbal and written communication skills combined with interpersonal and conflict resolution
skills and possesses strong analytical skills.
♦ Assertive, moderately aggressive, process oriented and willing to pick on new initiatives.
♦ President Award winner in 2014.
KEY SKILLS
Telecom Billing Tool: Convergys IRB and Ericsson BSCS IX R2 / CBIO
Other Tools: XFB, Control M scheduler, Clarify, Toad
Roles: Technical Consultant, Incident Manager, Senior Engg.
Databases: Oracle 10 G

2. Technical Languages: SQL, PL/SQL, HP UNIX
Process Certifications: ITIL V3, PMP Trained
EDUCATION
BE in Computer Science -2004 (Full Time from RGTU-Unified Technical University for the state of M.P)
EXPERIENCE / ACCOMPLISHMENTS
Ericsson: Since Aug 2011 – Till date
1>
Client UMobile (Malaysia)
Role Senior Engg.
Duration
Apr 2013 – Till date
Project: SOA Middleware Operations [Apr 2014 – Till Date]
Few achievements:
• SOA is a middleware solution built to integrate customer facing systems in the UMobile enterprise
with the billing, charging and provisioning platforms. It is developed by TCS.
• Taken handover from vendor TCS for SOA project which includes ORT.
• Prepared important KT documents for team like VBF, Error Dictionary.
• Prepared UMobile SOA application ZLD and cheat sheet from scratch.
• Ensuring smooth operation after integration of SOA application in UMobile Architecture.
• Introduced KEDB while handling CPM issues on customer owned ticketing tool.

3. • Being middleware solution, daily interaction with customer, north and south bounds elements for
processing provisioning failures.
• Automated multiple reports to be delivered to customer on hourly/daily basis which has saved
manual efforts and mistakes.
• Automated manual workarounds to increase customer experience and operational efficiency.
• Automated reports have also helped in identifying system deviations well in time.
Recognitions:
• I have been appreciated by MSCOO to our PQM Head for effectively handling highly complex area
which requires strong technical competence, dedication and attention to detail.
• I have again been appreciated by MSCOO to our Head Of Operations for my management
approach and professionalism which has lead to significant improvement in customer
satisfaction.
Project: BSCS Operations [Apr 2013 – Mar 2014]
Few achievements and Recognitions:
• Key member in taking transition [and documenting each KT] of BSCS operations and AS-IS KPIs
from Knot Solution and starting it up from GNOC.
• Critical and crucial activity of postpaid bill run [One of the KPI] from GNOC was FIRST time
performed independently by me successfully. Even though there was immense customer pressure
and focus on this first bill run, I have finished this activity gracefully with in KPI and got customer
confidence.
• Executed full PTEH for the first time from GNOC for U-Mobile after aligning with different teams [LHS
/ sys-admin /customer] for U-Mobile. This was a red flag due to high Revenue Loss, as it was not
executed since many months while system was with Knot Solution.
• Prepared many important documents from Scratch like ZLD covering all BSCS nodes. Later on
maintained versions of ZLD for all U-Mobile nodes.
• Given transition to 1
st
LA / L1-FM while preparing relevant documentations and ensured effective
monitoring be in place. Ensured L1/FM task is performed with minimum escalation.
• Prepared multiple SOPs for different regular day to day activities and important document like cheat
sheet and housekeeping guide which have been very helpful for new joiners while dealing with
repeated incidents. These documents have proven very instrumental and useful.
• Doing regular service improvements by putting in automated scripts operationally on production e.g.
for issues like bringing up BILLSRV automatically once it’s down due to bug, automation of daily
reports and housekeeping logs.

4. • Single handedly performed different critical activities on BSCS during CRs like 3PAR storage up-
gradation, DB migration and others. These activities were being performed by GNOC for the first
time and were having high customer focus
• Ensured smooth 24*7 operations of Rating and BILLING services in BSCS with less than minimal
head count.
• Significantly contributed towards delivering in time KPIs and ensure good quality RCA is delivered in
all final MIRs till date.
• Dealing with different stake holders [customer / LHS / RMEA / Management] during critical incidents /
emergencies for ensuring with in SLA restoration. I have also ensure while dealing with BSCS critical
incidents ITIL processes are followed like sending notification/MIN and proper escalations as and
when required.
• Instrumental while assisting senior members in formulating internal process for meeting customer
expectation.
• Team and Process stream lining.
• Mentored team members on business process as well as technically. Being part of new team, I have
been involved 24*7 handing issues as and when required.
• Lead and guide the team during emergencies and outages.
Environment: ORACLE, HP-UX, Ericsson BSCS IX R2
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Client Bharti / VNM
Role Incident Manager
Duration
Aug 2011 – Mar 2013
• Incident Manager is a key position residing in GNOC who is performing the critical role of managing
Incidents across all customers. Incident manager handles the severity 1 outages aggressively and
ensure that the restoration is done within the Service level agreement with the customer.
• 3 Key Responsibilities
To manage Incident 24X7 and ensure minimal disruption to the service
Speedy Restoration for all incidents
Setting up of Technical & Management Bridge
• Verification of MIN messages to ensure completeness & correctness of the information being sent
• To act as a center focal point for all departments during Severity 1 incident and coordinate between
them to get the speedy results
• Assemble the Technical Recovery team once severity 1 outage is declared

5. • Ensure an Action plan / Back Up Plan is created for the restoration within SLA
• Interfaces: Level 1 Operations, Back Office, Field Operations & Maintenance, Second Line Support,
ELS, EDM, MSIP, Recovery Leader, Incident Management Team
Tech Mahindra Ltd: From Feb2005 – Till July2011
Projects
1. Billing Access Layer (BAL), as the name suggests this is the system which is a layer for outer world
[other interfaces] to interact with different business line billing systems like Wholesale or Retail
billing. This access layer interacts with other CRM systems and interfaces like BT.com, OneSeible
[CRM] and directs there request to correct business LOB.
Client British Telecom [BT]
Location Cardiff, UK
Duration March09 -Till Date
Role Technical Support Consultant
Role and Responsibility
• My core responsibility in this is to trouble shoot and resolve incidents, doing service
improvements and coordinating deployments.
• I am key member of the team who performs the virtual role of an Operational Assurance Co-coordinator
for new deliveries getting deployed to production. Being a cross vendor [TCS/Tech M] BT application, I
am mainly involved in assessing any new tasks which require operations involvement for the new
deliveries and pushes the delivery team to bring in improvements in the documentation involved and also
minimize the manual activities as per ITIL process.
• I am also responsible to make sure that all deployment and post deployment tasks are chalked out
clearly to ensure smooth deployment.
• I have made sure that the deliveries are scrutinized well before they are accepted into service by the
operations team. This has helped a smooth transition of new services into Operations.
• BAL being shared across BT LOBs, this becomes a challenging task, but I execute it gracefully.
• Involved into discussing requirements with clients and providing quick win solution for
implementation.
• Involved into billing system separation requirements capture and design implementation.
• As a technical consultant providing technical solutions to complex issues during design
phase.
• Involved in helping with staffing of Team in India.

6. • Involved into supporting different billing issues (Design & Functionality) cross LOB and co-coordinating
between different teams to get customer assured of quick resolution of the critical incidents.
Project Size: 10 Members.
Environment: HP-UNIX, Oracle 10G, AQ-MQ, GENEVA [IRB]
2. Real Time Rating and Credit Check [RTRCC] it is BT Prepaid Telecom Billing System on Distributed
Rating platform (DRP). RTRCC is the project through which BT got pre-paid system which they were
not having earlier.
Client British Telecom [BT]
Location Milton Keynes, UK
Duration Dec’ 2006-Mar’2009
Role Technical Consultant
Role and Responsibility
• Technical lead to build new production UNIX server to support BT pre-paid rating and billing.
• Installation of Convergys Infinys Rating and Billing tool, perl, hunter [monitoring tool] and other third party
software to build new UNIX production environment to support BT pre-paid application.
• Understanding failover/fallback strategy of unix and implementing it in DRP.
• Dealing with clients regarding different technical issues ( in Unix, ORACLE, GENEVA ”IRB”) on this
system and understanding its technology and resolving it to make the system healthy.
• Co-ordination with offshore development team to make them understand system requirement [High level
Design] and implementing/customizing system accordingly.
• Solved issues by providing technical solutions to complex issues and troubleshooting problem stat on the
go.
• Involved in conducting development and defect status meetings.
• Involved in discussing issues during development and defect calls and providing solutions to issues.
• Involved in solving critical issues on production related to runtime events, cross vendor and multiple
interfaces.
Project Size: 5 Members.
Environment: HP-UNIX, Oracle 10G, GENEVA [IRB]
3. BReCon ‘BT Retail Convergys’ is BT Telecom Post Paid Billing project.

7. Client British Telecom
Location
Mumbai, India
Duration
Feb 2005 –Dec 2006
Role Developer
Language
PL/SQL and Shell
scripting.
Role and Responsibility:
• I was part of development team in this project. Development work comes as Change Request (CR),
Bridge case or Release. Major CRs were used to be clubbed in one release. I have worked in many
CRs, 3 releases and have solved many bridge cases. I have done CRs in STANDALONE
[Individually] streams as well as I was a part of Release in team like for Oracle 9i Upgrade of the
application and other Releases with major CRs.
• As a developer, I have done development in pl/sql for various migrations of customers from scratch
and shell scripting for generating various reports. These all also include round of unit testing.
• During the development work, I was involved in various phases of SDLC which includes
requirement clarification, analysis, Development, Testing and VVT support.
• Worked on Customization of various entities to meet complex requirements which includes
creation/modification of different objects.
• Involved in creating smart script with high level of scripting.
• Performance Tuning -of the application from both application and database perspective. Part of a
performance team which monitors performance on the Production Environment. Identify poorly
performing operations or SQLs, analyze and take measures to improve.
• Fixing Live issues - providing technical expertise to 3rd line support team to resolve the critical
issues.
• Interaction with other interface teams (SPACE, UII, and WOOSH) and resolving issues related to
interface and deployment.
Project Size: 50 Members.
Environment: PL/SQL, UNIX, GENEVA [IRB] Billing tool
Professional Trainings & Certifications:
 Initial three months training program from Tech Mahindra on 11 programming languages.
 Telecom billing domain training.

8.  Geneva IRB training.
 BSCS iX R2
 BSCS – Contract Creation
 BSCS – Service Configuration
 BSCS – Rate Plan
 ETCP CBIO Certified
 ITIL V3 certified.
 PMP Trained.
 Six Sigma Trained.
References: Available upon request