Wioletta Sikorska is a Polish-Egyptian professional with over 14 years of experience in ICT and telecom industries including sales, operations, and customer management. She has a track record of leadership, strategy execution, and business growth. Her most recent role is Director of Sales for a digital solutions provider in Egypt.

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Wioletta Sikorska wioletta.sikorska@hotmail.com
WIOLETTA SIKORSKA
◆ C: 00201222137022 ◆ wioletta.sikorska@hotmail.com ◆Cairo,Egypt
Polish-Egyptian highly ambitious professional living and working in Egypt with over 14 years of
experience in the ICT and Telecom industries from Sales via Operations to Maintenance &Support.
Exceptional leader talented at sales, pre-sales, operations management, strategy execution and customer
management across multiple regions (WCE, MEA). Technically-savvy with outstanding relationship
building, training and presentation skills. People leadership senior capability in managing a performance-
driven and cross-functional organization, across multiple customers, countries, cultures & levels of
maturity. I’ve managed teams of size 20-30 in age from 22 to 45 years. Strategy execution is close to my
heart. I've been a Strategic Driver for Ericsson North East Africa and Award Winner for 2013
achievements for Execute on Our Promises Strategic Program. Track record in building and maintaining
excellent business partnership with internal customers as well as external interfaces and customers to
support organizational business objectives. Proven ability to handle direct communication with external
customers effectively in the most critical and escalated situations. Experience in driving business growth
and promoting solutions that meet the clients' business needs across regions MEA and WCE in
coordination with the account teams, services/solution lines and pre-sales teams.
Career goals: Highly empowered strategic roles with authority to drive business sustainability,
transformation and growth. I would like to be based in Egypt while delivering high impact to my future
corporation. What matters the most for me is the attractiveness of job vacancy and Industry domain isn't a
limit. For References, Achievements and Diplomas please visit my Profile
Director of Sales Jul-2017 – Present
Egypt
As Director of Sales at AMS I am responsible for business development toward relevant B2B markets in
MEA as well as taking leadership in whole sales cycle from lead generation till deal closure for new
customers. AMS is specialized in supply of digital solutions over IP and services like IPTV, Digital
Signage, VOD, OTT, Smart Automation solutions to B2B clients. AMS B2B market segments are varies
and include hospitality, real estate, education, healthcare, retail, banking, public sector, etc.
Advanced Multimedia Systems http://www.ams-iptv.com/ (2017 – current job)
SUMMARY
SKILLS
WORK EXPERIENCE
› Leadership
› Business Development
› Pre-sales and Sales management
› Operations management
› Performance management
› Process improvement
› Strategy execution
› B2B & B2B2C business initiation and
bidding
› Innovation
› Consumer satisfaction
› Influencing and negotiations
› Budget forecasting and P/L management
›
› Planning and Organization restructuring
› Customer relations management
› Program Management
› Analytical skills and Complex problem
solving
› Vendors and partners sourcing and
management
› Organizational restructure and
transformation

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Wioletta Sikorska wioletta.sikorska@hotmail.com
Key Account Manager for Vodafone October-2015 – Jul-2017
Egypt
As Key Account Manager I am General Manager for Vodafone Account at 4energy. I am responsible
from A-Z for the performance of this Account starting from profitable sales, operational efficiency to cash
collection.
RWCE Head of CSI Program Directors, Consulting & System
Integration(CSI) in WCE
June-2014 – June 2015
United Kingdom
As highly successful Head of CSI Program Directors in region Western and Central Europe I’ve been
leading one of top priority Organization Units for the Ericsson regional Consulting and System
Integration with the main focus on profitable growth and stable operation. My Org Unit was based in
Operations function. My attention has been focused mainly to top strategic deals/break-in deals Key and
Brilliant deals and business opportunities above Quarter a Billion SEK. My unit mission was to provide
professional services from sales via operations till successful delivery and support stage.
Achievements:
1. Successfully delivered and stabilized operation of top 3 regional Key deals.
2. Established close relationship with Top 10 Key Clients across West and Central Europe
3. Overstretched upsell plan by achieving 26% sales increase on top of forecasted Orders Booked
4. Doubled regional unit capacity by winning top senior profiles from Telecom & IT market
5. Overachieved the profit and loss target of the Org. Unit by reducing unit operational cost by 28%
6. Achieved 100% utilization for over 90% Org. Unit members over year
7. Achieved CSI Program Directors Engagement index 84% with response rate 89%
8. Successfully achieved critical competence gaps fulfillment target in Cloud and IP TV by
onboarding best profiles from key industrial areas
9. Knocked down tough competitors in Top 6 regional winning deals by successful consultative
selling approach and sales strategy
Head of North East Africa Consulting and Integration Services,
OBS- Service Enablement in MEA
May-2012 – May 2014
Egypt
Leading End to End sales and operations organization across North East Africa within group Engagement
Practice/Pre-sales. Selling and delivering high value solutions and services to customers like Vodafone,
Mobinil, Etisalat and Telecom Egypt as well as Djibouti Telecom, Zain and MTN Sudan.
Key Responsibilities:
 Responsible for Service Enablement portfolio sales and Delivery in CU North East Africa.
 Org. Unit Operations management; Yearly and quarterly Tactical Resource Planning.
 Cost Center Management; P&L shared responsibility with Org. Unit Director.
 Shared responsibility in Program Management.
 Proactively develop new opportunities to drive business growth, innovation; Doing
comprehensive end-to-end offering to customers; Participate in the Core-3 team according to the
sales process; Setting unit’s vision, mission, objectives, strategies, delivery forecast, KPIs and
budget in line with local objectives and driving execution.
Achievements:
4energy http://www.4energy.co.uk/ (2015 – 2017)
ERICSSON http://www.ericsson.com (2011 – 2015)

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Wioletta Sikorska wioletta.sikorska@hotmail.com
 Outstanding Contributor Award for Strategy Leadership "Execute On Our Promises" January
2014; Transformed operations delivery team into pre-sales organization
RMEA CU NEA Strategic Driver for RMEA Execute on Our
Promises Strategy in MEA
June-2012 – Dec-2013
Egypt
As Strategic Driver for RMEA Execute on Our Promises Strategy I have been responsible for strategy
execution across CU North East Africa.
Program Purpose
Sell what the customer’s need and deliver what was sold.
Program Targets
 Implement efficient Ways of Working; Improve Project UM Deviation; Improve Customer
Satisfaction; Increase engagement quality
Head of North East Africa Software Customizations Center,
OBS
May-2011 – May 2012
Leading a regional team supporting RMEA Customer Units in delivering and selling value solutions to
customers in the BSS domain.
Key Responsibilities:
 Leading cross-discipline engagement functional and direct reports team with experienced and senior
experts from project management, pre-sales, solution architecture, system integration and solution
development to help shape and drive important technology opportunities; Owning the software
customization business across North East Africa (NEA) and creating new business demand for
customizations by good customer relations and successful execution.
 Providing and selling software customizations solutions, support, maintenance and Life Cycle
Management services to the NEA and globally.
 Directly interfacing and collaborating with sales, pre-sales, key account, support and operations
management.
Achievements:
 Successfully provided customizations solutions for Wataniya Kuwait CBIO, Zain Sudan CBIO,
Azercell Azarbaijan, Vodafone Egypt BSS, Port Ghaleb Egypt IPTV, Mobinil CADE/ECE.
Global Customer Services Support Manager,
Europe, Middle East and Africa
July 2005 – May-2011
Egypt
Managing a global EMEA team of Subject Matter Experts and Support Engineers in Oracle Global
Customer Support Services organization in accordance with strategies and directives issued by Global
Services and based on Customer service business.
Core Product responsibility on Oracle E-Business Suite ERP Application and Applications Management
Pack.
Scope of Responsibilities:
 Operational Management, direct reports and functional team; Organizational Strategic Management;
Customer Management across the globe; Product Line Area/Functional Management- Applications
Technology, E-Business Suite; Partner with managers to work with global teams on projects and
initiatives for process improvements increasing quality and productivity.
Achievements:
 Outstanding Contributor Award for Team Leadership in the area of Customer Service Excellence for
Q3FY11
 Global Customer Service Outstanding Contributor Award FY10; Award winner for outstanding
performance (Q4FY09); Customer Service Pacesetter award (FY09); Global customer satisfaction
ORACLE www.oracle.com (2005-2011)

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Wioletta Sikorska wioletta.sikorska@hotmail.com
award winner (Q1FY09, Q2FY09); Certified Oracle Diagnostics Methodology Coach (FY09); Global
customer satisfaction award winner (Q3FY08, Q2FY08); Global Customer Kudos Recipient through
Q1FY08; Customer Satisfaction Award winner (FY06)
Oracle System Analyst and DBA
IDACO Group
December 2003 – June 2005 (1 years 6 months)
Egypt
Master’s degree in Information Technology Sep 1998 - Jun 2003
Major: Computer Networks, University of Podlasie Poland
Post Graduate Diploma in Business Information
Technology, Warsaw School of Economics
Sep 2002- Jun 2003
Poland
Date of Birth: 18th
April 1979; Place of Birth: Poland
Nationality: Polish ; Citizenship: Egyptian; I have got European Union Passport therefore can move
freely in the world. I have Egyptian citizenship so have rights to work in Egypt.
EDUCATION
PERSONAL INFORMATION