Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Managing Executive Customer Services
Industry
Telecom / Mobile
About
High-performing operations management executive with expertise in building/optimizing organisational processes, measurement systems, and infrastructure to maximize business results in customer experience and service operations in the telecommunications industry. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:
− Operational improvements
− Improved customer experience and service ope...
Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Managing Executive Customer Services
Industry
Telecom / Mobile
About
High-performing operations management executive with expertise in building/optimizing organisational processes, measurement systems, and infrastructure to maximize business results in customer experience and service operations in the telecommunications industry. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:
− Operational improvements
− Improved customer experience and service ope...