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05/2014
Jobin Abraham
L-2, 84/A, DDA Flats, Kalkaji, New Delhi 110019
(H) 26023786 (C) 9899622444 (E) abraham.jobin@gmail.com
Professional Enterprise Account Manager trained in building strategic network ties
and increasing sales revenues. Cultivates and maintains strong customer
relationships. Strategic thinker and proactive problem solver with expertise in
consultative selling and territory sales management for SaaS products.
Quota-surpassing sales Persuasive communicator: use
representative with a history of consultative selling skills to
exceeding employer expectations identify opportunities, overcome
across diverse industries.
objections, build relationships and
Tenacious negotiator and closer:
turn cold canvassing into sales.
adept in conveying the benefits of
Enterprise Account Management
products/services whilst
client-focused relationship
generating customer interest.
manager, dedicated to exceeding
Quickly learn, master and sell new
client expectations, maintaining
product offerings.
strong, fruitful working
Account planning
Competitive Analysis International
Business Development for B2B Sales for SaaS products
sales.
Managed a portfolio of Top 20 Global Enterprise accounts totalling $1.8 Million in
annual renewal revenue and sales.
Current RateGain Technologies Ltd - Noida, NCR
Enterprise Account Manager
Upsold add-on services to existing customers, generating incremental
revenue of $150k per year.
Collaborated with other account managers to prepare and deliver
performance updates and quarterly business reviews.
Wrote, proofed and edited sales proposals and correspondence.
Monitored market conditions, product innovations and competitor activity,
and adjusted account sales approach toaddress latest market developments.
Worked closely with the Product Management Team in further developing
the product with innovative/intuitive functionalities as per competitor
solutions in market.
Trained sales teams on educational products at seminars andspecial events.
Determined the cost and pricing of proposals and bids.
Summary
Highlights
Accomplishments
Experience
-
Territory Management & Strategic
relationships with CXOs level
contacts.
Worked closely with company executives to identify new business
opportunities, securing new booked business through existing key accounts.
Developed and executed annual sales plans and strategies for European and
North American territory.
Delivered exceptional account service to strengthen customer loyalty.
Negotiated details of contracts and payments and prepared sales contracts
& addendum.
Gathered all relevant materials for bid processes and coordinated bidding
and contract approval.
Represented RateGain during onsite visits/review meetings with clients
based out of North American region.
06/2013 - 02/2014 Adobe Systems - Noida,NCR
Inside Sales Account Manager
Generate revenue for PPBU & Adobe working through pre-qualified leads
generated through the account development team or by way of own
individual efforts.
Execute strategic call & email campaigns around upgrades, new product
launch & legal compliance initiatives.
Meeting or Exceeding QTRYL Business Development Objectives that
includes revenue besides certain other objectives.
Accountable to prospect customers for Adobe's Volume licensing program
and ensure commitment levels are met.
Generate & maintain a healthy pipeline to ensure that the QTRLY/Annual
revenue targets are achieved.
Work cross-functionally with marketing, channel sales and account
development team in order to drive revenue for the BU.
Build pipeline of all opportunities through Leads and Campaigns.
Engagein quarterly targeted call campaigns from designated prospect lists
provided by Field Sales Marketing and sales teams.
10/2010 - 05/2013 Cvent India Pvt Ltd - Gurgaon,NCR
International Sales Exective
Develop and call on new prospects in an effort to meet and exceed
individual and department revenue expectations
Present products and services to new corporate accounts
Exceed established new business revenue targets for advertising-based and
software sales development
Actively pursue list of targeted Key Accounts within International regions
(UK & Europe) and create individual plans of action to penetrate these
accountsandmarkets
Accurately forecast sales opportunities via pipeline report
Effectively and accurately manage personal revenue pipeline to maximize
all new business opportunities
Monitor and report sales activity within the system
09/2007
05/2006
06/2004
06/2003
Ensure relationships with key decision-makers for accounts that will provide
new business are continuously developed and relationships are strengthened
and grown Reports andAnalysis
Represented Cvent in some of the biggest MICE-Industry tradeshows across
UK, and Europe like ITB - Berlin, IMEX -Frankfurt, WTM and Confex
-London.
Hosted live product seminars and trainings in various European cities.
02/2010 Eaga Plc - Newcastle upon Tyne, UK
Senior Business Executive
Re-engineering operations and providing more customer intimate and
outcome focused services to vulnerable clients.
Achievements: Awarded best executive certificate for excellence in call
quality andKPIs.
Also chosen for a Pilot process to work with the BBC, UKfor Project Digital
Switchover Scheme.
Awarded Best Sales Executive for maximum number of sales in a quarter.
05/2007 British Telecoms - Newcastle upon Tyne, UK
Senior Sales Advisor
Tech Support UKfor lines and broadband for first 6 months thereafter
promoted to Customer Retentions' as Senior Sales Advisor.
Extended customer subscriptions, offering discounts andpromotions to
ensure high customer retention rates.
Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently.
Consistently achieved my targets on all Key performance parameters and
awarded best sales advisor for Dec 2006.
Also chosen for Pilot Project which was for the launch of new television
service called BT Vision.
05/2005 Wipro BPO - New Delhi, NCR
Senior Technical Support Executive
Troubleshooting hardware and software issues with Dell Laptops for US
region.
Trained as a Certified Dell Engineer.
Worked as Level 2 support for 6 months and handling a team of 10 Agents.
Assisted customers with technical issues via email, live chat and telephone.
Maintained a calm, professional demeanor when faced with high demand,
high volume workloads.
Worked with customer service supervisor to resolve customer concerns.
Developed documentation for common processes for both support staff and
end-users.
05/2004 IBM Daksh - Gurgaon,NCR
Technical Support Advisor
-
-
-
-
Education
2010
2008
2004
References
Resolved customer complaints and concerns with strong verbal and
negotiation skills.
Built and maintained successful relationships with service providers, dealers
and consumers.
Trained new employees and explained protocols clearly and efficiently.
Troubleshooting issues with the accounting software called Quicken for the
US based clients.
Newcastle Academy Newcastle upon Tyne, UK
Postgraduate Diploma: Strategic Business IT Business and Technology
Newcastle Academy Newcastle upon Tyne, UK
Masters: Business Administration
Delhi University New Delhi, India
Bachelors of Commerce: Commerce
Date of Birth: 4th of November, 1981
Nationality: Indian
Visa status: 10 year multiple entry B1/B2 for US and Canada, 2 year multiple
entry for 28 schengen countries
Status: Married with 1 child (age 3)
Hobbies: International Travel, Watching documentaries and playing
badminton
Available on request.
https://in.linkedin.com/in/jobin-abraham-804b524b
Personal Information
Additional Information

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Jobin Abraham 1

  • 1. 05/2014 Jobin Abraham L-2, 84/A, DDA Flats, Kalkaji, New Delhi 110019 (H) 26023786 (C) 9899622444 (E) abraham.jobin@gmail.com Professional Enterprise Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management for SaaS products. Quota-surpassing sales Persuasive communicator: use representative with a history of consultative selling skills to exceeding employer expectations identify opportunities, overcome across diverse industries. objections, build relationships and Tenacious negotiator and closer: turn cold canvassing into sales. adept in conveying the benefits of Enterprise Account Management products/services whilst client-focused relationship generating customer interest. manager, dedicated to exceeding Quickly learn, master and sell new client expectations, maintaining product offerings. strong, fruitful working Account planning Competitive Analysis International Business Development for B2B Sales for SaaS products sales. Managed a portfolio of Top 20 Global Enterprise accounts totalling $1.8 Million in annual renewal revenue and sales. Current RateGain Technologies Ltd - Noida, NCR Enterprise Account Manager Upsold add-on services to existing customers, generating incremental revenue of $150k per year. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Wrote, proofed and edited sales proposals and correspondence. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach toaddress latest market developments. Worked closely with the Product Management Team in further developing the product with innovative/intuitive functionalities as per competitor solutions in market. Trained sales teams on educational products at seminars andspecial events. Determined the cost and pricing of proposals and bids. Summary Highlights Accomplishments Experience - Territory Management & Strategic relationships with CXOs level contacts.
  • 2. Worked closely with company executives to identify new business opportunities, securing new booked business through existing key accounts. Developed and executed annual sales plans and strategies for European and North American territory. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts & addendum. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Represented RateGain during onsite visits/review meetings with clients based out of North American region. 06/2013 - 02/2014 Adobe Systems - Noida,NCR Inside Sales Account Manager Generate revenue for PPBU & Adobe working through pre-qualified leads generated through the account development team or by way of own individual efforts. Execute strategic call & email campaigns around upgrades, new product launch & legal compliance initiatives. Meeting or Exceeding QTRYL Business Development Objectives that includes revenue besides certain other objectives. Accountable to prospect customers for Adobe's Volume licensing program and ensure commitment levels are met. Generate & maintain a healthy pipeline to ensure that the QTRLY/Annual revenue targets are achieved. Work cross-functionally with marketing, channel sales and account development team in order to drive revenue for the BU. Build pipeline of all opportunities through Leads and Campaigns. Engagein quarterly targeted call campaigns from designated prospect lists provided by Field Sales Marketing and sales teams. 10/2010 - 05/2013 Cvent India Pvt Ltd - Gurgaon,NCR International Sales Exective Develop and call on new prospects in an effort to meet and exceed individual and department revenue expectations Present products and services to new corporate accounts Exceed established new business revenue targets for advertising-based and software sales development Actively pursue list of targeted Key Accounts within International regions (UK & Europe) and create individual plans of action to penetrate these accountsandmarkets Accurately forecast sales opportunities via pipeline report Effectively and accurately manage personal revenue pipeline to maximize all new business opportunities Monitor and report sales activity within the system
  • 3. 09/2007 05/2006 06/2004 06/2003 Ensure relationships with key decision-makers for accounts that will provide new business are continuously developed and relationships are strengthened and grown Reports andAnalysis Represented Cvent in some of the biggest MICE-Industry tradeshows across UK, and Europe like ITB - Berlin, IMEX -Frankfurt, WTM and Confex -London. Hosted live product seminars and trainings in various European cities. 02/2010 Eaga Plc - Newcastle upon Tyne, UK Senior Business Executive Re-engineering operations and providing more customer intimate and outcome focused services to vulnerable clients. Achievements: Awarded best executive certificate for excellence in call quality andKPIs. Also chosen for a Pilot process to work with the BBC, UKfor Project Digital Switchover Scheme. Awarded Best Sales Executive for maximum number of sales in a quarter. 05/2007 British Telecoms - Newcastle upon Tyne, UK Senior Sales Advisor Tech Support UKfor lines and broadband for first 6 months thereafter promoted to Customer Retentions' as Senior Sales Advisor. Extended customer subscriptions, offering discounts andpromotions to ensure high customer retention rates. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Consistently achieved my targets on all Key performance parameters and awarded best sales advisor for Dec 2006. Also chosen for Pilot Project which was for the launch of new television service called BT Vision. 05/2005 Wipro BPO - New Delhi, NCR Senior Technical Support Executive Troubleshooting hardware and software issues with Dell Laptops for US region. Trained as a Certified Dell Engineer. Worked as Level 2 support for 6 months and handling a team of 10 Agents. Assisted customers with technical issues via email, live chat and telephone. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Worked with customer service supervisor to resolve customer concerns. Developed documentation for common processes for both support staff and end-users. 05/2004 IBM Daksh - Gurgaon,NCR Technical Support Advisor - - - -
  • 4. Education 2010 2008 2004 References Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Trained new employees and explained protocols clearly and efficiently. Troubleshooting issues with the accounting software called Quicken for the US based clients. Newcastle Academy Newcastle upon Tyne, UK Postgraduate Diploma: Strategic Business IT Business and Technology Newcastle Academy Newcastle upon Tyne, UK Masters: Business Administration Delhi University New Delhi, India Bachelors of Commerce: Commerce Date of Birth: 4th of November, 1981 Nationality: Indian Visa status: 10 year multiple entry B1/B2 for US and Canada, 2 year multiple entry for 28 schengen countries Status: Married with 1 child (age 3) Hobbies: International Travel, Watching documentaries and playing badminton Available on request. https://in.linkedin.com/in/jobin-abraham-804b524b Personal Information Additional Information