Naveed Khan is an experienced customer service agent seeking a new opportunity. He has 6 years of experience working for Qatar Airways, where he provided excellent customer service and ensured smooth operations. He is skilled in customer handling, baggage processing, and multi-tasking under pressure. Naveed Khan holds several certificates in areas like dangerous goods handling and airside safety. He aims to utilize his strong communication and problem-solving skills.

1. NAVEED KHAN
Experienced at Qatar Airways
(Customer Services agent)
Experience : 6 Years (Qatar)
Residence Burjuman , Dubai
Phone no.  Mobile (DXB) + 971 506013409
Visa Status Visit Visa Can Join Immediately
E-mail Naveedn125@yahoo.com
OBJECTIVE
To seek a challenging career opportunity which will utilize my interpersonal skills, work experience and academic qualification thus
enabling me to improve my job knowledge and work experience in different fields. I have a penchant for hard work, look for innovative
ideas and consider my job as a continuous process of learning and always aim for excellence
PROFESSIONAL AND ACADEMIC EDUCATION
Particulars Institute / University / Board
Intermediate (FA) Rawalpindi Board – Pakistan
Matriculation Rawalpindi Board – Pakistan
KEY COMPETENCIES AND STRENGTHS
• Qatar Airways experience as customer service agent
• Certificate in Dangerous Goods Awareness
• Certificate in Basic Airside Safety Awareness
• Certificate in Porterage Services Course
• Certificate in Electrical Vehicle Training
• Certificate in Airside safety Awareness –Refresher
• Certificate in handling passengers with reduced mobility
• Ability to multi-task, flexible and work under pressure
• Strong communication and team management Skills
• Sound knowledge of baggage claim process
• Strong knowledge of complete customer handling process
• Able to work independently
PROFESSIONAL EXPERIENCE – I
Qatar Airways/Qatar Aviation Services
Served As “Customer Services Agent II”
From December 2009 till May 2015
My key responsibilities include:
− Timely suggest, motivate and advise staff to provide excellence customer services
− Check and ensure that the plasma screen displays the correct flight information, the computer system and printers
are in good working condition and all the staff is allocated as required and ready
− Assist concerned section or personnel to guide and ensure all work has been done as per company standard and
procedure.
− Coordinate with immigration and liaise with airport security for smooth handling of Passengers thru the security x-ray
and immigration for immediate clearing of passengers.

2. NAVEED KHAN – QATAR AIRWAYS
PAGE 2 OF 3
− Organize and file all necessary documents, telexes and papers relevant to that day activity.
− Coordinates with concerned departments all the activities requiring attention in a timely manner.
− Produce shift report to ensure all the staffs are allocated as required and all are in duty as scheduled.
− Liaise with Flight control for any change in flight operation or system failure.
− Provide special assistant for VIP passenger.
− Brief and update staff regarding recent changes in system, policies and procedures.
− Co-ordinate and co-operate with Management, ground services and others sections for on time performance.
− Prepare roster, staff allocation and implement same followed by higher customer satisfaction.
− Deal with passenger enquiries about flight departures and arrivals.
− Allocate seat numbers.
− Issue boarding passes and luggage labels.
− Advise passengers about restrictions on luggage.
− Weight baggage and collecting any excess charges.
− Take care of people with special access needs, and unaccompanied children.
− Calm and encourage nervous passengers.
− Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations. Identify
and meet the standard and special service requirements of the passengers at check-in, transfer desk, special
services and boarding gates by adhering to the set service standards and procedures so that the passengers are
handled in a friendly and efficient manner.
− Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special
services and boarding gates by adhering to the set service standards and procedures so that the passengers are
handled in a friendly and efficient manner.
− Collect briefing sheet and staff allocation; check all the counter equipments and stationary.
− Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags,
handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and
code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.
− Deliver an efficient service at the transfer desks for arriving passengers who are connecting to another flight by
verifying that their baggage details are recorded in Check-in System prior to checking in passenger and issuing
boarding cards where appropriate so that the transfer passengers are processed accurately and expeditiously.
− Ascertain the handling requirements of the various categories of passengers (e.g. wheelchair, elderly and
incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special
services requirements of the customers. Any tasks assigned by management

3. FIDA HUSSAIN SHAH –CA, ACCA
PAGE 3 OF 3
EXPERIENCE – II OTHER ASSIGNMENTS/PROJECTS
 Favorite Group company (September 2014-January 2015)
• Maintaining Petty cash & Invoice
• Cashier
 Al- Wasal Company (Money Collection):
• Worked as a Money collector from April-June 2014 (3 months)
 Run The World Festival (RTWF):
• Volunteered in Run the world festival Fashion Shows
 QMMF ‘Qatar Motors and Motorcycle Federation’
• Worked as a Pit box Marshall in Endurance Race (twice) in November 2010 and in July 2011.
 DFI/DTFF (Doha Film Institute/Doha Tribeca Film Festival
• Volunteered in DTFF in Transportation Department at help desk for 4 days
 Qatar Motor Show 2014
• Volunteered in Qatar Motor Show 2014 with Q-media from 20th February to 25
th February
2014.
IT AND OTHER PROFICIENCIES
− Completed 6 months’ diploma in IT applications
− Proficient in Microsoft Office applications.
PERSONAL DETAILS EXTRA CURRICULAR
Date of Birth
Nationality
Languages
Marital status:
Gender:
February 03, 1980
Pakistani
Arabic,English,Urdu
Married
Male
 Attended numerous exhibitions and training courses customer handling
 Participated in business negotiations with Multinational companies.
 Actively participated in various sports at secondary and higher secondary level.
GEOGRAPHICAL WORK PREFERENCE
 Can work in Countries like UAE, Saudi Arabia and Qatar.
 Can travel abroad for official assignments.
AVAILABILITY & REFERENCES
References will be made available on request.