Sachin Chavan is applying for a Business Process Lead role with the company. He has over 8 years of experience in airline reservation and revenue accounting systems. He is looking for a challenging opportunity where he can utilize his skills and help the company meet its goals of providing accurate and timely services. He has a Bachelor's degree in Commerce and is IATA certified. He invites the company to contact him for an interview.

1. Sachin M. Chavan
C/502, Sarvoday Pooja,
Near Radha Nagar,
Khadakpada , Kalyan (W),
Mumbai - 421301
Maharashtra, India.
Professional Title – IATA Certified Business Process Lead
Dear Sir / Madam,
I am writing to inquire about possible opening with your company for a challenging
opportunity in the airline reservation and revenue accounting system operations as a
Business Process Lead and Customer Service Associate. I am interested in a role which
could enhance my career and enable me to use and improve my abilities, skills and
knowledge towards continuous growth and advancement.
I introduce myself as a Graduate in Commerce with an overall 8+ years of work
experience in the field of operations as a Business Process Lead and Customer Service
Associate and handling state-of-art computerized airline passenger reservation and
revenue accounting systems. I have passed the IATA / UFTAA Foundation and EBT
Course (Montreal, September 2005).
I believe my educational training and professional background make me well suited
for the demands of the organization associated with airline transportation and services. I
would welcome any such opportunity to further discuss this position with you. As a
professional with excellent analytical skills, I am eager to contribute my abilities and
experience to your company. Given my extensive training and background, I believe I can
help the company meet its goal of providing only the most accurate and timely services to
its clients.
If you would like to schedule an interview, please email me at
sachin.m.chavan@hotmail.com. You can reach me on the following phone numbers –
India No. (+91-9821716209 / +91-9821888366). I have enclosed my resume for your
review.
Sincerely,
Sachin M. Chavan

2. Sachin M. Chavan
Mumbai, India
Phone: +91-9821716209/ +91-9821888366
Email: sachin.m.chavan@hotmail.com
Career objective
 With about 8+ years of work experience in the airline reservation and revenue
accounting system operations as a Business Process Lead and Customer Service
Associate, I am looking forward to be a part of a reputed international organization
where I could apply my skills and knowledge to the fullest for its growth.
Professional and Interpersonal skills
 Extensive experience as a team leader and handling airline passenger reservation
and revenue accounting systems.
 Proficient in computerized reservation and revenue accounting systems such as
ATPCO, AMEDEUS, Revtrack, Sabre and Ebis.
 Undergone leadership program training, call handling techniques, V&A training.
 Excellent management skills combined with effective team coordination and
communication skills.
 Patient and target oriented with ability to multi-task.
 Honest, hardworking and dedicated with a friendly attitude.
 Passionate to upgrade my professional and interpersonal skills to enhance
productivity.
Employment history (Total 8 years 8 months of work experience)
Tata Consultancy Services (TCS), Mumbai, India (6 years 6 months)
(http://www.tcs.com/)
Department: Hawaiian Airlines Passenger Revenue Accounting
Designation: Business Process Lead since June 2008 – till date.
Profile:
 Managing a team of 10-15 members.
 Scheduling the operational activities of the team.
 Responding to team member’s queries and appraising their performance.
 Handling trainings and giving feedback to the team members.
 Assigning of daily work to team members & keeping the tab of work done.
 Processing & auditing tickets (fares & taxes), prorating tickets.
 Solving queries and sending mails to the clients. Quality check on text files.

3.  Training and assisting newly recruited CSR’s in the process.
 Supervising & Handling “Report Management during Client’s Audit”.
 Generating reports such as daily work status file, work tracker and SLA tracker.
 Worked with Cargo Audit Team for two years; processing & auditing airway bills.
 Ensuring that the client’s SLA’s are met.
Achievements:
 Received Performance Linked Reward (PLR) twice.
WNS Global Services (P) Ltd, Mumbai, India (2 years 2 months)
(Subsidiary of British Airways)
(http://www.wns.com/)
Department: Sales Department, British Airways Passenger Revenue Accounting.
Designation: Customer Service Associate (CSA) since October 2005 till January 2008.
Profile:
 Processing and Auditing tickets
 Checking and analyzing tickets fares using ATPCO and AMEDEUS.
 Checking fare rules such as journey type, fare basis, routing stopover and
transfer, discounts and seasonality.
 Prorating tickets using Press Application.
 Maintaining the highest level of quality to ensure customer satisfaction.
 Training and coaching newly recruited CSR’s in the process.
 Resolving client complaints.
Achievements:
 Received an award for Customer Delight.
Educational qualification
B.Com from Mumbai University, March 2004.
Passed IATA / UFTAA Foundation and EBT Course (Montreal, September 2005).
Completed Diploma in International Airlines and Travel Management from IITC, Mumbai,
2005.
Completed Training Program in Computerized Reservation System – AMADEUS,
MUNDUS USA from IITC, Mumbai, 2005.
Completed Proration Training in WNS, 2005.
Personal Details
Date of Birth : 21st
May, 1982
Gender : Male
Marital Status : Married
Nationality : Indian
Passport No : H4375903
Languages : English, Hindi, Marathi