This document contains a resume for Ariful Haque who is seeking a position with Qatar Airways in Doha, Qatar. Haque has over 10 years of experience in hospitality roles, including as a room attendant, cleaning supervisor, and hospitality supervisor. His most recent role is as a Terminal Standards Supervisor with Qatar Airways since 2014. Haque's resume outlines his responsibilities, work history, skills, education, and career aspirations to develop internationally and obtain a management position.

1. ARIFUL HAQUE
QATAR AIRWAYS
DOHA, QATAR.
Cell : - +974-55967252.
Email: - ARIFBDS.1010@YAHOO.COM
Date of Birth 19 Dec 1984
Nationality Bangladesh
Marital Status Married
Availability 30 Days’ Notice Period
Objective
o Highly motivated with a flexible approach in a time-sensitive environment to respond
quickly to unanticipated high workloads, events and emergencies.
o To assertively and aggressively gain personal recognition, status, prestige, and worth
by augmenting through professional development and inspire/execute success for self
and the team.
Experience
Key Responsibilities:
Core responsibilities and duties are:
 Maintain day-to-day operations and ensure that there is continual communication
and liaison with the airport service providers.
 Supervise the Information Desk Agent to ensure they continuously provides 5 star
services to all the passengers and adhere to safety policy and security standards
 Ensure good communication systems are in place to work in coordination with the
Maintenance department and other member of the Operations team.
 Enduring highest standard Maintain at all areas.
 Implement Hygiene & Safety guidelines and instructions and ensure they are
followed.
 Obtain and supervise the appropriate use of equipment and facilities for objective
purposes.
 Investigate complaints regarding customer services and facilities and take
corrective actions.
 Receive and validate the contractors shift reports in respect to their activities,
manpower and materials.
 Critically examine all areas of the Airport to ensure that the highest standard of
presentation is achieved at all times.
 Manage the team of Standards agents to ensure that all facilities fixtures and
fittings are examined closely to ensure serviceability and 5 star presentations.
 Coordinating with other department to attain the service standards.

2.  Document controlling.
 Organizing and filling the necessary documents.
 Handling all daily activities of the department.
 Updating all post related stationary.
 Provide direction and training to employees as needed to accomplish service goals.
 To communicate with other supervisors for proper handover.
Work Experience
Site : Sheraton Dhaka Hotel, Dhaka
Period : 22 Jan 2007 to 20 Jan 2008.
Designation : Room Attendant.
Site : Dhaka Hospital, Dhaka.
Period : 01 Feb 2008 to 02 June 2009.
Designation : Cleaning Supervisor.
Site : Dubai Metro Serco Group Company (UAE).
Period : 02 Aug 2009 to 25 Oct 2011.
Designation : HK Team Leader.
Site : Abu Dhabi National Hotel (UAE).
Period : 21 Nov 2011 to 10 Oct 2014.
Designation : HK Supervisor.
Site : QATAR AIRWAYS – HIA (Qatar).
Period : 16 Dec 2014 to Present.
Designation : Terminal Standard Supervisor.
Job Profile
a. Self-correspondence.
b. Good analytical skills with self motivation.
c. Interacting with all departments as well as the staffs
d. Interesting to take responsibilities and doing additional task.
e. Interesting to learn new things, active and understands quickly.
f. Honest and sincere in dealing with the customers and our colleagues.
g. Happy and satisfied with doing the job 100%.
h. Planning, organizing, delectating, receiving and giving feedback.
i. Self-hospitality Maintaining.
j. Strong organizational skills, detail oriented, and the ability to handle multiple
priorities.

3. Professional
Training
- Computer MS-Excel, PowerPoint, Word & Outlook.
- Embracing team Diversity Training.
- Basic Aviation Rules and Regulations Training.
- Costumer Care / Hospitality training.
- Hygiene Related Training.
- Machines Operator Training (Inter care and seven star).
- Chemical Training (Arpal Gulf, Admiral and Johnson Diversey).
Education

S.S.C – Secondary School Certificate.

H.S.C – Higher Secondary Certificate.
Professional
Skills
Excellent coordination and communication skills
Team player and team motivation skills
People attractive skills
Adaptive and ability to work under pressure
Efficient multi-tasking skills
Good negotiation skills
Pursuance of excellence
Smile, Greet, & Guide
Passport Details
Passport No : BB0229256
Pass port Expirer Date : 20 MAY 2019
Place of Issue : Abu Dhabi (UAE).
Visa Status : Employment
Career
Aspirations
a. Develop career internationally
b. Hold a management position & participate in decision making strategies

4. Professional
Certificate
Specific Skills

Safety Management System Certificate.

Aviation Security Awareness Certificate.
One world Introduction RFL Certificate.

Handling Bomb Threat Calls Certificate.
Basic Safety Induction Certificate.
Airport Emergency Plan Orientation Program Basic Certificate.
Embracing team Diversity Certificate.
PPP Project Abu Dhabi Education Council Course.
Dubai Metro Appreciation Certificate.
ADNH Employment Certificate.
Languages
 English
 Hindi
 Urdu
 Arabic(Basic)
 Bangla
• A good standard of spoken and written English language skills.
• Demonstrates a focus on customer service and satisfaction.
• Strong interpersonal and communication skills.
• Ability to work as a member of a team.
• The initiative to work independently.
• A good standard of IT literacy.
• Strong administrative skills.
Yours Sincerely
ARIFUL HAQUE