Ravi Kumar has over 10 years of experience in travel operations and administration. He is currently an Implant Head at Carlson Wagonlit Travel, where he supervises a team of 17 members and handles travel requests for high-level clients. Previously, he held senior roles at American Express Business Travel and Carlson Wagonlit Travel, where he gained experience in reservations, negotiations, client services, and team leadership. He is proficient in various booking systems and seeks to contribute to organizational growth through his professional skills and management experience.

1. RAVI KUMAR C.S.
#806, 1st Floor, Garden Street, Kammanahalli Main Road, Kammanahalli,Bangalore-33
Mobile: 9632493466
Email Id :chasurasa@gmail.com
Objective:
Do justice to skills I’ve acquired by implementing them, be recognized for the
professional skills that I’ve been imparted during the course of my professional
learning.
With my hands on experience of 10 years in different stages of Business in a growing
organization and a clear understanding of Travel Operations and Administrative roles
coupled with strong leadership & management skills. I am confident of contributing
to the overall growth and development of the organization and grow professionally
along with the organization.
.
Career Graph :
2nd Jan 2014 – Till date Carlson Wagonlit Travel. Travel Related Services Bangalore, IN
IMPLANT HEAD
 Worked for Infosys Client
 Monitoring Team of 17 Members activities (Breaks, Phone calls, emails),
 First point of contact for any critical queries and escalations.
 Handling AVP and above (Up to CFO Level) designated employees
International Travel requests, International hotel reservations and
International cab bookings.
 Handling Team queries and problems
 Distributing work to Team members (Assigning emails and Travel Requests)
 Arranging Team Hurdles
 Giving inputs to Team Leader regarding Team and Individual developments
 Arranging Team building activities
 Having very good relationship with Hotels (Local & Global) and Airlines
 Helping Team and accounts department in clearing Disputes

2. Mar 2007 – 31st Dec 2013 American Express Business Travel Bangalore, IN
Senior Travel Counselor
 Based in Cisco Systems implant, Heading Cisco Singapore Travel Desk team
of 3 members, handling all Vice President & above designated employees air
travels and Supporting 24X7. Also handling all International Air Reservations,
Hotel and Car Reservations, Visa assistance. Using Abacus/Sabre reservation
system. Supporting from Bangalore, India.
Also Handling Domestic & International Group travels and negotiating the fares
with Airlines & Hotels, Producing reports to client.
Quality Check for the bookings before and after the ticket issued, Resolving
Airline Debit Memo’s. Make sure team to follow SLA’s of Client and Amex. First
point of contact, if any escalations and resolving issues.
Monitoring Air tickets Refunds.
Helping corporate to while making the hotel and airline agreements.
Giving inputs to Manager to rate the team members.
 Worked in INTEL Technologies implant for One year, handling Domestic,
International Reservations, Hotel and Car Reservations, Passport and Visa
assistance. Also Handling Domestic & International Group travels and Negotiating
the fares with Airlines, Producing reports to client.
 Worked in SAP India implant for One and half year, handling Domestic,
International Reservations, Hotel and Car Reservations, Passport and Visa
assistance.Also Handling Domestic & International Group travels and Negotiating
the fares with Airlines, Producing reports to client.
 Working out complex itineraries and negotiating special fares for all
International & Domestic routings.
 Advising on all travel related information and controlling the total travel
department.
 Handling all travel related documentation and also looking after travel related
issues from overseas branches.
 Responsible for processing all travel requests forms and follow up on
payments.

3.  Interacting with back office on a day-to-day activity & briefing them on the
developments.
Well equipped with the Galileo, Abacus and Sabre Reservation Systems.
Awards and Recognition
Heart of the Brand award for 2008 – Achieved for Handling Two International group
travels of more than 200 employees to Singapore and Newzealand from SAP
Corporate
Award for Process Excellence 2009 – Achieved for in transferring Cisco Singapore
Travel Desk to India
Received Best performer award for Q1 2013 from VP & Head of the Service Delivery,
JAPA
Nov 2004 – Mar 2007 Carlson Wagonlit Travel. Travel Related Services Bangalore, IN
TRAVEL COUNSELOR
 Worked in Accenture implant for One and half year handeling Domestic,
International Reservations, Hotel and Car Reservations, Overseas Insurance,
Forex, Passport and Visa assistance.
 Worked in Honeywell implant for 6 months handeling Domestic,
International Reservations, Hotel and Car Reservations, Overseas Insurance,
Forex, Passport and Visa assistance
 Worked in Oracle implant for 1 month handeling Domestic, International
Reservations, Hotel and Car Reservations, Overseas Insurance, Forex, Passport
and Visa assistance
 Working out complex itineraries and negotiating special fares for all
International & Domestic routings.
 Advising on all travel related information and helping to the total travel
department.
 Handling all travel related documentation and also looking after travel related
issues from overseas branches.
 Responsible for processing all travel requests forms and follow up on
payments.
 Interacting with back office on a day-to-day activity & briefing them on the
developments.
Well equipped with the Amadeus Reservation System.

4. Awards and Recognition
Received thanks giving award for the team from Accenture Global Travel Manager Ms.Catherene
Bell for Exceptional Performance of the team.
Nov 2003 – Oct 2004 Sugal Tourism Development (p) Ltd Bangalore, IN
TRAVEL EXECUTIVE – CORPORATE TRAVEL
 Was based in back office to handle Domestic, International Air Travel, Hotel
Reservations and Car Bookings, Passport and Visa assistance.
 Working out complex itineraries and negotiating special fares for all
International routings.
 Advising on all travel related information and controlling the total travel
department.
 Handling all travel related documentation and also looking after travel related
issues from overseas branches.
 Responsible for processing all travel requests forms and follow up on
payments.
 Well equipped with the Galileo Reservation System.
May 2003 –Nov 2003 Megha Priya Travels(p) Ltd Bangalore, IN
TRAVEL EXECUTIVE
 Handled International and Domestic Counter, Reservation and Automated
ticketing
ACADEMIC PROFILE:
Bachelor of Science (PCM) with Second class (2001-2002). 2002 – AES National
Collage, Gauribidanur. Affiliated to Bangalore University.
 IATA Basic Course 2003 – Armen Institute of Airlines & Travel Agencies
PROFESSIONAL DEVELOPMENT:
 IATA Basic Course, from Armen Institute of Airlines & Travel Agencies

5.  Completed CRS Training in AMADEUS Reservations & Automated Ticketing
conducted by AMADEUS INDIA , Bangalore
 Completed Central Reservation System basic course on Galileo- CRS, Galileo,
Bangalore.
 Computer Application knowledge Proficient in Microsoft products like: Ms
Word, Ms Excel, Ms Power Point, Internet Browsing.
PERSONAL STRENGTHS:
 Leadership charisma- Dynamic team player- Sense of responsibility
 Achievement oriented with excellent people management skills and ability to
manage change with ease.
INTERESTS:
Playing Cricket, Badminton, Reading books and Listening to music, acting in Dramas
PERSONAL INFORMATION:
Date of Birth : 01.06.1981
Languages known : English, Telugu, Hindi,& Kannada
Father Name : Sugananda Reddy
Marital Status : Married
Nationality : Indian
PERSONAL STATEMENT :
I consider myself a confident individual who is pragmatic, well balance and wish a
positive attitude. I possess a unique set of personal values and hard work which has
helped me come a long way in my carrier orientation.
I hereby declare that the above information is true to the best of my knowledge and
belief.
Date :
Yours Sincerely
Place : (RAVI KUMAR.C.S)