Kanika Mehra is seeking a position in the aviation field utilizing her education and experience. She has a B.Sc. in Animation from IGNOU and worked as a ticket and reservations agent for Air India SATS from July 2015 to present. In this role, she handles domestic and international reservations and ticketing, issues tickets and refunds, coordinates with other airlines due to overbooking or cancellations, and provides excellent customer service. She is confident, disciplined, and comfortable working under stress or in rotational shifts.

1. Kanika Mehra
Email- kanikamhr93@gmail.com
9811645070--------------------------------------------------------------------------------------------------------------------------------
OBJECTIVE
Seeking position, which can utilize training and experience in aviation field seeking in an
opportunity to become part of a professional team, engaged in a technically challenging area of aviation
world where my skills and knowledge would contribute to the success of an organization, which nurtures
professional growth, rewards innovation and acknowledge the hard work.
EDUCATIONAL QUALIFINCATION
Educational Collage Year
B.Sc (Animation) IGNOU Graduate
12th C.B.S.E 2012
10th C.B.S.E 2010
WORK EXPERIENCES:
AIR INDIA SATS
IGI AIRPORT TERMINAL 3 DELHI JULY2015 TO TILL
TICKETING &RESERVATIONS
 Arranged and confirmed tickets one way ,round trip, return, and connecting flight
journey for passengers
 Taking information from customers over the phone and feeding them in the system for
ticket reservation
 Prepone, Postpone and Reissuance of Domestic and International Tickets.
 Ticket Cancellation and Refund process of Staff Ticket and Passengers ticket
 Pnr Creation, Fare Quote, PNR Splitting, Ticket Issue
 Revalidation and Rebooking and Changes Charges, Extra Baggage Charges
 Army Charter, Custom Escort , SOD, SOL.
 Sita Liason Revservation System
 Handling ticketing process using computers and customized applications
 Managed Continental passenger ticket sales and reservations.
Role and Responsibilities
>Ensure excellent customer service by performing tasks with the team.
>Handling Issuance, Reissue, cancel, refund of Air India tickets
> Handle denied boarding passengers and issue refunds/compensation as necessary

2. • Handling of all domestic and international reservations and ticketing.
• Issuance of MCOs, Excess Baggage Tickets, Petty Cash and Hotel vouchers
• Co-ordinate with various departments to achieve on time perfomance
Coordinated passengers with other airlines due to overbooking or cancellations
 Arranged for hotels, meals and ground transportation
 Answered inquiries made by travel agencies or transportation firms
 Communicated with customers and Ticket Agents to advise of changes with travel
conveyance and to confirm reservation
 Processed ticket sale transaction
 Adeptly dealt with different airline/airfare contracts and pricing structures
Others
Handling Passengers Execute queries wheneveER REQUIRED
 Preparation of General Declaration
 Assign seats for customers on the airline.
 Responsible for ticket reservations, cancellations, alterations.
 Contacting customers to inform them of flight cancellations and delays.
Training & Certifications
 Basic Ground Handling
 Departure Control System (DCS)
 Reservations and Ticketing
 Dangerous Goods Regulations (DGR)
 Aviation security awareness program AVSEC
 Star Alliance
Personal Strength:
• Confidence in facing the challenges in the assigned work.
• Ability to work under stress
• Disciplined
• Obedience
• Punctuality
- Comfortable in rotational shifts
Personal Data:

3. Name: Kanika Mehra
Father:Mr. Arun Mehra
Gender: Female
DOB: 8 Oct 1993
Marital Status: Single
Language Known: English, Hindi
Hobbies: Listening Music travelling and photography
Address: House No-1/7630, Street No-6, East Gorakh Park, Shahdara, Delhi-110032
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear
the responsibility for the correctness of the above-mentioned particulars.
KANIKA MEHRA
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