1. CV: Sherlane Pearce
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CURRICULUM VITAE
OF
SHERLANE PEARCE
EXECUTIVE SUMMARY
A reliable and honest worker who stands by morals and discipline in the work place. Professional
attitude with attention to detail. Works well under pressure, a definite team player. Helpful, adaptable
and approachable in any given situation.
PERSONAL DETAILS
Full Name Sherlane Pearce
Nationality South African
Languages English, Afrikaans
ID Number 9004300072082
Availability Immediately
Contact Details Email: sherlanepearce@yahoo.com
Cell: 0795230281
EDUCATION
Qualification Institution Year Completed
Higher Certificate in Supply Chain
Management
MANCOSA Current
Diploma in Business
Management & Entrepreneurship
Varsity College 2010
Matric (Grade 12) Forest High School 2007
Key Skills
 Administration ( In respective fields of General,
Finance, Human Resources and Marketing )
 Data Capturing
 Customer Service (Consulting)
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CAREER HISTORY SUMMARY
Company Position Employment Period
Standard Bank Consultant 03 August 2015 – Current
ACCORD Database Administrator 08 July 2014 – 28 Nov 2014
04 May 2015 – 04 Aug 2015
NHBRC Data Capture / Admin 02 Sep 2013 – 31 March 2014
Independent Newspapers Data Capture July 2013 – August 2013
Pro Tem Recruitment Recruitment Assistant /
Administrator
December 2012 – June 2013
Nedbank Contact Centre Card Specialist for
Master/Visa Credit
Cards
February 2011– November 2012
ABSA Bank Teller June 2010 – Feb 2011

2. CV: Sherlane Pearce
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Company Standard Bank
Position Consultant
Period of Employment 03 August 2016 - Current
Responsibilities  Ensure that calls and queries are resolved within laid-
down time frames.
 Ensure 100% accurate information advised to customers.
 Identify risks and inconsistencies regarding systems and
processes
 Identify gaps in the processes by highlighting incidents
and providing input into trend analysis
 Remedy service breakdowns and maintain the highest
level of service thereafter
 Control and manage risk and costs
 Ensure that all controls are understood and followed
 Build collaborative and cohesive relationships with all
stakeholders that have a direct influence on the success
of our business
Company ACCORD
Position Database Administrator
Period of Employment 08 July 2014 – 28 November 2014
Responsibilities  Updating the 2014/2015 African Peace Award Database
 Relief duties for receptionist
 Working on Customer Relationship Management (CRM)
 Monitoring the 2014/2015 African Peace Award
 Overseeing the sending out of the invitations for the
2014/2015 African Peace Award, which includes posting
and faxing.
 Receiving and recording responses electronically on the
database and maintaining manual files.
 Searching the internet for updated information
 Calling for updated information
 Capturing information into the computerised database
Company NHBRC
Position Data Capture / Admin
Period of Employment 02 Sep 2013 – 31 March 2014
Responsibilities  Entering information into the computerised database
 Updating and maintaining information on computer
systems and in archives
 Making sure all information is accurate, up to date and
useable
 Making adjustments/corrections where necessary
 General administration duties / filing of documents /
Answering of calls
 Labelling of files / Organising files correctly
 Assisting with Enrolments of houses
Company Independent Newspapers
Position Data Capture
Period of Employment July 2013 – August 2013

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Responsibilities  Entering information into the computerised database
 Updating and maintaining information on computer
systems and in archives
 Making sure all information is accurate, up to date and
useable
 Making adjustments/corrections where necessary

4. CV: Sherlane Pearce
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Company Pro Tem Recruitment
Position Recruitment Assistant / Administrator
Period of Employment December 2012 – June 2013
Responsibilities  Liaising with clients for new job specs for both permanent
and temp placements
 Searching for suitable candidates from the company
database and from online recruitment site e.g. career
junction, Pnet, LinkedIn and careers24 and social networks,
placement partner
 Headhunting for suitable candidates (that meet the clients
criteria)
 Screening advert responses and creating a shortlist for the
consultants
 Job writing and advertising online (recruitment sites)
 Setting up interviews with potential and shortlisted
candidates
 Arranging interviews between clients and candidates
 Doing file searching- source out candidates
 Typing out CV’ in the company standard
 Carrying out professional reference checks on candidates
preferred by the clients
 Cold calling and setting up appointments with new clients
 Making follow up’s on placed candidates and proposing
business opportunities
 Receiving incoming calls in assistance to switchboard
overflowing with incoming calls
 Assisting on data capturing and screening of government
recruitment related projects
 Liaison with clients/candidates
 Co-ordination of time sheets
 Booking of accommodation, flights, car rental etc.
Company Nedbank Contact Centre
Position Card Specialist for Master/Visa Credit Cards
Period of Employment February 2011– November 2012
Responsibilities  Resolve calls, mails & escalated inquiries for master/visa
credit cards.
 Build, enhance & maintain relationships with master/visa
credit card holders.
 Process admin requests for credit card holders.
 Address service failures with the relevant departments
 Daily, weekly & monthly reporting on campaigns & initiatives
 Achieve required talk times and lead utilization
 Ensure that SLA’s are being met daily
 Take call escalations from core consultants
 Handling all customer queries
 Assisting with account information
 Sales of different products
 Dealing with complaints
 Loading APO on clients account

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REFERENCES
Name Hayden Allen
Company ACCORD
Position General Manager: Corporate Affairs
Contact Details 031 502 3908
Name Zine Shabalala
Company NHBRC
Position Senior Customer Service Consultant
Contact Details 031 374 8100
Name Shenaaz Bhima
Company ProTem Recruitment
Position Senior Recruitment Consultant
Contact Details 074 906 8016
Name Shanaaz Vanker
Company Nedbank
Position Team leader
Contact Details 082 851 0198
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