1. Patricia Hosea
(574) 310-3298 - home phosea2@hotmail.com 1426 E Bowman St.
(574) 703-7027 - work South Bend IN 46613
PROFILE
Skilled professional with experience serving customers and managing businesses seeks to
transition into office administration. Serves diverse multicultural clients using excellent
customer service and communication skills resulting in long lasting relationships.
CUSTOMER SERVICE SKILLS
 Welcomes customers and directs to applicable person or department
 Develops long term relationships with clients
 Maintains client and business confidentially
 Answers questions and provides information
 Collects payments and records transactions
 Schedules and confirms appointments
 Organizes all aspects of events and meetings
OFFICE ADMINISTRATION SKILLS
 Skilled in Microsoft Word, Excel, Power Point, and Outlook
 Proficient in Medical terminology and coding
 Identifies and implements changes to increase efficiency and reduce costs
 Creates spreadsheets to monitor inventory and business activities
 Gives presentations to share information and encourage audiences
 Interviews, hires, and trains new employees
 Manages inventory, selects vendors, and orders supplies
EDUCATION
Ivy Tech Community College; South Bend IN 08/2015
AAS and Technical Certificate in Office Administration (Dean’s List in 2012)
EXPERIENCE
All Dolled Up Hair Studio; South Bend IN 2014 to Present
Owner/Operator
A You ‘Nique Image; South Bend IN 2008 to 2014
Independent Stylist
Smart Styles; South Bend IN and Normal IL 2004 to 2008
Independent Stylist