1. Personal
Information
Date Place of Birth:
12/11/1984 Duhok
Iraqi-Kurdish
Address: Iraq-Erbil-Ankawa
Iraq-Dohuk-Faidah
Email Address:
ari84shele@hotmail.co
m
Marital Status: Married
Nationality: Iraqi-Kurdish
Local driving license: Valid
Mobile Phone:
00964 770 454 5453
00964 750 344 7686
Country: Erbil, Iraq
Ari S. Yasin Barwary
Ary Barwary
ari84shele
A r y B a r w a r y
Call Center Manager in the information technology
Department at Family Health International
‘’FHI360’’ FORAS Project
OBJECTIVE
Seeking to work with an organization where my innovative
ideas and diverse skill set will be fully utilized as well as
enhanced. I am looking for a position in a profession that
enables me to learn, think creatively, and implement new
technologies.
KEY QUALIFICATIONS
Over 15 years work experience in multi-cultural work
environments.
Expertise in qualitative and quantitative performance
analysis.
Comfortable with fast paced work environments where
both quality of work and timeliness are critical
Comfortable working with large multicultural teams.
Hard worker, fast learner and honest person who loves
to get engaged in the task at hand.
PROFESSIONAL CAREERS
Call Center Manager in the information technology
department at USAID/ Family Health International
‘’FHI360’’ / FORAS Project
Location: Erbil, Iraq
Company Industry: Support Services
September 2014–August 2015
Prepare survey questionnaires for call center agents
Cooperate in the analysis of the surveyed database
Deliver daily, weekly, Monthly, and Annual report on
call center activities and sent it also for senior
manager.
2. Apply quality control activities on the call center,
monitor agents performances
Track the relevant quantifiable information on
communications outreach
Ensure costumer needs are met in timely manner
Cooperate with training team to arrange training
courses for customers/job seekers
Conduct training courses regarding CV Writing skills,
self-development skills, and online applications tool
Participate in workshops, job fairs, conferences and
meetings, coordinate with marketing team to register
employers on the portal
Collaborate with communication team to improve
outreach.
Assist companies to register on Foras portal, post
open positions, and find strong candidate
Mentor job seekers in registering on the portal,
completing resume, searching for jobs, and taking
online courses.
Compliance Coordinator in the information technology
department at USAID/ Family Health International
‘’FHI360’’/ FORAS Project
Location: Erbil, Iraq
Company Industry: Support Services
January 2014 – September 2014
Provided programmatic audit information to
management by researching and analyzing data;
Supported departments by collecting and coordinating
internal compliance data
Prepare survey questionnaires for call center agents
Cooperate in the analysis of the surveyed database
Provided administrative support by implementing
systems, procedures, and policies
Participate in workshops, job fairs, conferences and
meetings, coordinate with marketing team to register
employers on the portal
Advised management as required
3. Customer service Bank BBAC Bank of Beirut and the
Arab Countries, BBAC
Location: Erbil, Iraq
September 2013 - December 2013
Created all kinds of Visa Card and Master Card and Internet
Card
Account opening for oil companies
Opening an account for employees in companies
Money transfer
The salaries of staff in the delivery of oil companies
Senior Sales representative
Asia-cell telecom
Location: Erbil, Iraq
Company Industry: Telecommunications (Sales Center)
October 2010 - December 2012
SIM Card slice Maintenance
Selling SIM Card chip companies and government
departments
An international post shows
Activation SIM Card in a slide
Report on New Offers
Organizing contracts companies
Harassment solving problems
Customer Service Agent, Help Disk Asia cell
Asia-cell telecom
Location:3 years in Mosul & 2 years in Baghdad, Iraq
Company Industry: Communication
July 2006 - September 2010
Help Disk in Call Center
Agent making call per one day 300 to 400 calls
Analyze and solve problems
Lock SIM Card and Open SIM Card per Request
4. Prepare survey with services
Follow-up check of balance and how it was the balance
in SIM Card
EDUCATION
University of Mosul
College of Agriculture &
Forestry
2012-2013
Master's Degree, Field
Crops
Dissertation, “Effect of
Supplementary Irrigation on
Growth, Yield
Traits, and Physicochemical
Grain Characteristics of Six
Wheat Varieties”).
University of Mosul
College of Agriculture &
Forestry
2007-2008
Bachelor's Degree, Field
Crops
Alison
Online Certificates
2014-2015
Diploma in Operations
Management (2014)
Diploma in Human
Resources (2015)
Human Resources (2014)
Why Entrepreneurs
Should Think Big (2014)
English for Tourism –
Restaurant Service
(2014)
Customer Service
Training (2014)
Healthcare Policy in
America (2014)
Government Economic
Policy (2015)
Staying Close to the
Customer (2015)
Understand Your
Customers to Drive Sales
(2015)
Creating Meaning for
Employees (2015)
Human Health and
Human Development
(2015)
Construction Safety - The
Safety Management
Pack:
5. Introduction to job Search
Skills
Staying Close to the
Customer
Healthcare Policy in
America
Creating Meaning for
Employees
Construction Safety-The
Safety Management Pack
(2015)
ALISON: is a global social enterprise providing essential, certified, education and workplace training
skills free to any individual, anywhere, over the web. Galway – Ireland. www.alison.com
Skills
Microsoft Office (Word, Excel, Access Database, Power
Point), Internet Application, Data Entry, databases,
Windows, Hardware Maintenance, SPSS & SAS for
analysis. Organizing, registering, planning, Innovative,
resourceful and highly analytical, involved in developing
expanding operation
Teaching, in the field related in Meeting Gathering, with
parents and teachers, as well as staff
Education / Training / Companies Training / Training Senior
Students / Training IDP’s / Training Refugee,
Training the sales team of company to customer relationship
management (CRM) software 2010 & 2011.
Campaigns for new offers.
Highly developed interpersonal and negotiation skills
leading to strong customer relationships
Promotional marketing plan & budget, 2014 & 2015.
Supervisory applying to strategic action plan 2010-
2014 NGO activities:
Survey management and Questionnaires and Data
management & analysis.
Seminars: meeting for exchanging information and
holding discussions. Targeted level is top
management.
Workshops: brief intensive course for a small group;
emphasizes problem solving. Targeted level is
technical staff.
6. Exhibitions: public display of technical products or
other items of interest, held in a trade fair.
In Dohuk of University 2014 and 2015 job fair
In Dohuk of UoD 2015/05/05 job fair
In Erbil of Rotan 2015/05/28 job fair
MEMBERSHIP
Engineers Union
Member since: From December 2007 to 2015
REFERENCES
Mr. Odis G. Kendrick
Job Title: Chief Information Officer
Company Name: USAID/Experience International /FORAS
Project
Phone Number: 00964 750 793 8910 & 0018502941074
Email Address: okendrick@foras-iraq.org
Mr. Jason Kajer
Job Title: Director of Operations
Company Name: USAID/Family Health International
‘’FHI360’’ /FORAS Project
Phone Number: 00964 750 1610385
Email Address: jkajer@gmail.com
Mr. Jon Wiebe
Job Title: Chief of Party
Company Name: Iraq Opportunities Project (USAID/Foras)
Phone Number: +964 (0) 7719251300
Email Address: jwiebe@fhi360.org
Eng. bader mohammedamin
Job Title: expert
Company Name: The Ministry of Agriculture and Water
Resources.
Phone Number: +964 750 499 1111
Email Address: baderkhann@yahoo.com
Eng. Tahseen Shafeq Salah
Job Title: Eng. telecommunication
Company Name: Ericson
Phone Number: +964.7504550095 (Ext. 00964)
Email Address: tahseen.salih@ericsson.com
