Heather Chraca is seeking a position that allows her to utilize her skills in management, administration, communication, and technology. She has over 15 years of experience in customer service, collections, inventory control, and medical assisting. Her resume highlights her abilities in recruiting, training, and supervising personnel, developing programs and policies, and reconciling customer service issues. She is proficient in Microsoft Office, Apple software, and various operating systems and has a certificate in medical assisting from William Rainey Harper College.

1. Heather D. Chraca
3817 Eastway Dr.
Island Lake, IL 60042
(224) 595-3579
heather_chraca@yahoo.com
OBJECTIVE: To obtain a position that will allow me to utilize my skills, acquire new abilities and to have the opportunity
to be a vital part of a team while functioning individually.
PROFESSIONAL SKILLS:
Management & Administration
 Recruit, hire, train, supervise, and evaluate personnel in customer-oriented environment
 Develop programs, visual aids and materials for staff training
 Develop policies and procedures when needed
 Counsel and re-educate struggling personnel
 Integrate, implement, and enforced inventory detail and tracking systems
 Perform quarterly reviews pertaining to employees, productivity, and business locale
 Pen monthly newsletters to maintain a positive and productive workflow environment
 Ability to perform various accounts payable / receivable functions
 Negotiate rates for office supplies and part suppliers
Communication
 Coordinate inbound / outbound shipments
 Receive customer service calls via an incoming call center
 Compile detailed and accurate client information
 Draft form letters for various situations to assure uniformity in customer service
 Correspond with clients within a timely manner to rectify customer service issues
 Reconcile customer service issues
 Maintain client loyalty in regards to customer complaints
 Extract and organize various reports monthly for upper management
 Coordinate and conduct perspective client / employee meetings to obtain clientele
 Attend and lead conference calls for productive work days
 Ability to work in a fast paced environment, think quickly and successfully handle difficult clientele
Technical Knowledge and Talent
 Accustomed to heavy phone usage via incoming call center
 Effective in principal email positions
 Strong analytical and organizational skills
 Excellent phone manner, interpersonal skills, and office etiquette
 Experience and success working within a virtual office environment
 Typing: 52 - 56 wpm
 Proficient in all Windows/PC operating systems. Word, Excel, Power point, Outlook, Adobe, Internet Explorer,
Android
 Proficient in all Apple/Mac operating systems. iWork, Pages ’09, Numbers ’09, Keynote ’09, Safari, iCloud, iPad,
iPhone, Apple TV
 Excellent internet grasp and capabilities

2. WORK EXPERIENCE:
 Staffing Coordinator, Kindred Healthcare, Louisville, KY (virtual office)
April 2014 – July 2016
 Client Care Consultant, Optimum Senior Care, Arlington Heights, IL.
November 2013 to April 2014
 Collections Specialist, F.A.S.T Property Preservation, Wauconda, IL.
November 2012 to April 2014
 Canon CS Inventory Control Lead, Bigston Corporation, Elk Grove, IL.
August 2008 to June 2010
 Assistant Association Administrator, Crestwood Condominiums, Des Plaines, IL.
February 2002 to January 2008
 Reservationist, DER Travel Services, Rosemont, IL.
February 1995 to January 2001
VOLUNTEER / INTERSHIP EXPERIENCE:
 Medical Assistant Internship, Illinois Bone and Joint, Morton Grove, IL. 215 hours
 Commander, AWANA Clubs, Harwood Heights, IL. August 2010 to June 2013
EDUCATION:
 William Rainey Harper College, Palatine, IL.
Certificate - Medical Assistant
May, 2012
GPA: 3.8 / 4.0
 Maine East High School
Graduation Date: June, 1995
CERTIFICATION:
 American Heart Association CPR for Healthcare Providers valid through 03/2017
 AAMA Medical Assisting Certification valid through 07/2017
ACCOMPLISHMENTS AND AWARDS:
 William Rainey Harper College Presidents List awarded 12/2011
 Phi Theta Kappa Honor Society inducted 04/2012
Updated: 8-9-2016