Josephine R. Valdez is a Filipino banking professional with over 17 years of experience in banking operations. She has a consistent record of achieving high transaction volumes with 99% accuracy. Her skills include customer service, account management, cash handling and new account openings. She is seeking a position that allows her to utilize her experience and skills to help a company achieve its objectives.

1. JOSEPHINE R. VALDEZ
Al Jaziera Street corner Al Maktoum Rd. Diera, Dubai
Mobile number: 054 492 2754
Email: rey.josephine@yahoo.com
Visa Status: Visit Visa -Valid until October 25, 2016
Graduate of Bachelor of Business Administration Major in Management
EXECUTIVE SUMMARY
Over 17 years in Banking Operations . Organized and dependable banking professional who excels at processing high
volumes of error-free transactions and meeting scorecard goals. Believe in contributing the best to help the
company achieve the desired objectives by offering and cross-selling products to clients while performing
transactions.
SKILL HIGHLIGHTS
• Exceptional customer service
• MS Office proficient
• Qualified in commercial servicing
• Strong sense of banking ethics
• Practiced knowledge of bank security
systems
• Cash dispenser operation
• Safe and vault operation
• Reliable
• Friendly
• Approachable
• Flexible
• Team player
• Strong work ethic
• Account coding specialist
• Excellent communication skills
CORE ACCOMPLISHMENTS
Consistently achieved a 99% teller balancing average. Increased annual revenue by 90% by creating effective
strategies to expand existing customer services.
PROFESSIONAL EXPERIENCE
Bank Teller
January 9, 2012 to March 31, 2016
Citystate Savings Bank - Manila, Philippines
• Processed all cash-counter transactions such as deposits, withdrawals, FX transactions, issuance of DDs/MCs etc.
• Examined checks for identification and endorsement.
• Adhered to Bank security and audit procedures.
• Reported daily averages and shortages to the operations department.
• Cross check other teller transactions against reports / source documents to ensure accuracy.
• Assist in administration of branch utilities and accounts reconciliation
• Handle branch inward and outward mail.
• Contribute to business development by providing quality business leads.
• Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client
transactions.
• Receive cash from armored cars and count and verifies cash.
• Coached and trained new teller hires to process transactions accurately, efficiently, and in accordance with
established policies and procedures

2. New Accounts Teller promoted to Senior Teller
December 1, 1996 to March 17, 2011
Banco Filipino Savings and Mortgage Bank - Manila, Philippines
• Opened new customer accounts, including checking, savings and lines of credit.
• Entered member transaction data into the online banking software.
• Processed sales referrals and promote bank services and products.
• Established new customer accounts including checking, savings, lines of credit and loans.
• Accurately process deposits, payments, withdrawals
• Prepared daily branch invoices.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Directed specific questions to appropriate branch personnel.
• Delivered prompt, accurate and excellent customer service.
• Maintained confidentiality of bank records and client information.
• Co-custodian of vault, cash safe, ATM and other security items.
• Handle branch filing.
• Bundle ATM journal and vouchers and file them on a day to day basis.
• Practice and implement the bank service standards.
• Oversaw ATM balances, refilled cash as needed, and ensured the system was in good working order.
TRAININGS and SEMINARS
• New Accounts Teller's Training
Banco Filipino Savings and Mortgage Bank
May 25, 2006
• Electronic Channels Management Programs
Yuchengco Institute RCBC Plaza
October 14, 2004
• User's Training on Infoswitch ATM system
Banco Filipino Savings and Mortgage Bank
• Bills Verification Seminar
Banco Filipino Savings and Mortgage Bank
Citystate Savings Bank
• Signature Analysis and Interview Technique
Banco Filipino Savings and Mortgage Bank
Citystate Savings Bank
October 08, 2004
PERSONAL DATA
Date of Birth : April 08, 1974
Place of Birth : Puerto Princesa City, Palawan, Philippines
Citizenship : Filipino
Civil Status : Married
Religion : Christian Catholic
Mobile Number : 054 492 2754