- The document provides a summary of Chokri Ferchichi's work experience and qualifications. It highlights his 19 years of experience in hospitality management, including roles as Hotel Services Manager and Director of Operations at Club Med resorts worldwide. It emphasizes his strengths in financial management, team leadership, customer satisfaction, and multi-lingual communication skills.

1. CHOKRI FERCHICHI
Email: chokri.ferchichi11@gmail.com
Cell : +20 1221722226
SUMMARY
- Multi-cultural, results-driven and experienced manager over 19 years in the
hospitality industry
- Owns proven expertise in maximizing productivity, increasing profitability and
maintaining high-level customer satisfaction
- Excellent team builder and manager developer
- Team player who leads by example; actively coach and drive, motivating teams to
perform at their best
- Multi task professional with reputation for driving results in demanding environments
- Think outside of the box to find the best possible solutions
Key strengths include:
- Coordination of services operations in all circumstances
- Implementation of business strategies to achieve larger market share
- Fiscal management capabilities including: multi-million dollar budgeting, P&L
analysis, purchasing, price negotiation, revenue forecasting and cost containment
- Implementation of policy, procedures and controls to optimize performance
- Ability to deal with high profile and multicultural customers through communication
skills and knowledge of several languages
PROFESSIONAL EXPERIENCE
Club Med May 1996- Present
Leading provider of all-inclusive family vacations worldwide with more than 80 resorts in five
continents.
Working Places; Tunisia, Morocco, Senegal, Ivory Coast, Malaysia, Maldives, Egypt,
Australia, Turks & Caicos Islands– British West Indies,
San Salvador- Bahamas
Punta Cana- Dominican Republic
Hotel Services Manager (Director of Operation) October 2007 – Present
Club Med Holiday Resorts
Sinai Bay (Egypt): 378 rooms, 2 receptions, 3 restaurants, 3 bars
Djerba Island (Tunisia): 627 rooms, 2 receptions, 2 restaurants, 2 bars
Punta Cana (Dominican Republic): 553 rooms, 3 restaurants, 3 bars
San Salvador (Bahamas): 232 rooms, 3 restaurants, 4 bars
Turks & Caicos (British West Indies): 278 rooms, 2 restaurants, 2 bars
Lindeman Island (Australia): 280 rooms, 2 restaurants, 3 bars
- Responsible for Managing all hotel head departments (Bar Manager, Housekeeping
Manager, Executive chef, Reception Manager, Restaurant Manager and Club Med
Business & PR)

2. - Developing management skills, financial knowledge of the above mentioned managers
and coaching them on daily basis
- Achieving financial goals and strategies set-up by company
- Managing all hotel departments’ budgets and staffing: Expenses allocated to all
departments, revenues generated by each department.
- Developing high standard of hotel services (housekeeping, welcome, front desk, food
and beverage, group events coordination)
- Ensure the quality of service in All Hotel Departments: set up standards operations
procedures, modify and improve the standards according to clientele expectations and
profiles
- Dealing with all customer service aspects: Daily front desk operation check, Kitchen, Bar,
rooms check and housekeeping, VIP welcome and requests follow up.
- Hygiene and security of the resorts
- Team management (150 to 300 employees)
Key Achievements:
- Sinai Bay Club Med Resort has been chosen in 2015 Best Service Resort, Best Family
Resort, and Top Resort in Egypt
- Achieved the highest guest satisfaction rate among Club Med resorts worldwide during
Winter 2014/ 2015
- Established in June 2015 a sustainable partnership with local school, orphans
association and local community of Bedouin in the frame of Club Med commitment to the
development of local communities
- Architect new transfer route for Club Med guests between Jordan and Egypt with
cooperation and long negotiation with both authorities and ORASCOM (owner
company of Sinai Bay Resort) in Winter 2015
- Achieved the highest guest satisfaction rate worldwide during Winter 2013/2014
- Achieved the highest result of revenues 3M$ during Winter 2012/2013 in Club Med
African zone
- Generated 36M$ GOP during 2011/2012 in the most profitable resort of all Club Med
Resorts in the world
- Operated a rent a resort event, Nike Junior Tour in a value of 0.5M$ in 2011
- Operated a rent a resort conference, British Commonwealth Lawyers Organization in
value of 0.6M$ in 2010
- Concluded and run an annual accommodation contract in value of 0.4M$ for American
Airlines Crews in Club Med Resort
- Improved Hygiene score in F&B premises by 15% to 25% up in each resort
- Coordinated the entire process of implementing Green Globe
Label in Club Med Turkoise, label achieved and obtained since 2009
- Supervised renovation works in the resort (rooms, Suites, restaurant, kitchen)
Public Relations June 2006 – August 2007
Club Med Holiday Resort (Senegal)
- Representing Club Med company in all official meetings with local authorities, key
contact person to high profile personalities (ambassadors, consuls, local ministers and
local authority representatives)
- Promoting Club Med activities and facilities on the local market in order to generate
revenues, coordinating groups events

3. Key Achievements:
- Coordinating big incentive groups such as Renault Company value of the operation 5M€,
6,500 guest during 3 months
- Coordinating banquets, dinner parties for BNP Paribas Group, Air Senegal Group (1500
guest each)
- Coordinating a rent a resort conference for International Development Bank (400
participants)
Villa Resident Manager October 2004 – May 2005, October 2005 – May 2006
Club Med Villa (Egypt)
- Managing all departments employees
- Developing high standard of hotel services (housekeeping, welcome, food and
beverage…)
- F & B quality control.
- Promoting local stays sales
- Handling incomes and expenses budgets
- Following up all departments budgets
- Fixing professional objectives to all heads of departments
- Handling all guests requests
- Handling special guests requests (wedding party, V.I.P treatment, business lunch or
dinner etc.)
Cruise Boat Manager May – September 2005
Club Med Nile Cruise Boat
- Controlling hotel services quality (F & B, welcome, housekeeping)
- Controlling expenses budget
- Organizing entertainment events
- Coordinating cruises schedule
- Organizing visits schedule with professional guides and different suppliers
- Managing professional guides
- Organizing cabins blocking and booking (Rooming-list)
Tours Manager May 1996 – October 2004
- Managing a team (Sales Team, and Guides team)
- Training team on sales skills and techniques
- Handling expense and revenues budgets
- Managing professional guides
- Handling with different outside suppliers related to excursions
- Organizing weekly visits schedule
- Organizing weekly work schedule for both sales agents and guides
- Organizing promotion events in order to increase sales rates
- Organizing incentive programs for different client profiles( groups, families, V.I.P)
- Fixing professional objectives to all team members

4. Key Achievements:
- Awarded as best seller in European-African zone in winter 2000 for a volume of revenue
0.5M$
- Best revenue in the Asian zone, 20% above expected sales budget in summer 2003
- Best revenue in the Asian zone, 30% above expected sales budget in summer 2004
EDUCATION
University Germersheim, Germany –
Linguistics and Translation Certificates: (Arabic, Russian, German)
University of Moscow, Russia –
Master of Arts in Russian Literature and Linguistics
University of Tunis, Tunisia –
Bachelor’s degree in Translation: (Arabic, English, Russian)
LANGUAGE SKILLS
- French, Arabic, English, Russian, German (fluent)
- Italian, Spanish (good notions).
CERTIFICATIONS
- TIPS (Training for Intervention Procedures)
- ServeSafe Certification from Steritech
Any reference available upon request