Christophe Guardia is a French national with over 30 years of experience as a general manager and director of hotel and resort operations around the world. He is currently the General Manager of the Tahiti Pearl Beach Resort in French Polynesia, where he has led the transformation of the property from a loss-making resort to a profitable boutique hotel. Guardia has a proven track record of developing teams and implementing strategies to optimize brand performance, resources, occupancy, and profits across various hotel chains and sizes. He is skilled in all aspects of hotel operations, financial management, service excellence, and partnership development.

1. Christophe Guardia
Nationality: French  Married: 2 children
Tahiti Pearl Beach Resort, BP 14710, 98701 Arue, Tahiti, French Polynesia
Tel: +689.48.88.11  Mobile: + 689.74.49.84  cguardia66@gmail.com
Hotel & Resort Operations  Hospitality  Guest Relations  Best Practice  Service Excellence
An accomplished, driven and multilingual General Manager with 30 years experience directing 4 & 5* hotel
and resort operations from remote islands to the big city, with proven leadership and market insight to drive
brand, resource, occupancy and profit optimisation across boutique hotels to leading international chains
An inspirational and passionate professional with a proven track record of developing and managing high
performing teams, activities and budgets to deliver a faultless and unique experience to a diverse clientele
in almost any economic climate, having progressed through the ranks from a trainee position
Highly knowledgeable, innovative and pragmatic in problem resolution and continuous improvement across
all business functions and guest services; with a natural ability to build collaborative relations at all levels
supported by strong commercial/financial astuteness and the integrity to adapt and succeed in any role
Key Skills
People Management Flexible and open approach to all staff and clientele with diplomacy and tact
Hotel Operations Good knowledge of all activities from S&M, F&B Finance to Management
Strategic Consulting Defines and directs implementation of innovative and successful strategies
Financial Leadership Diligent planning & control of KPI’s and budgets to ensure continued profit
Service Development Promotes a positive & accountable work environment to support excellence
Building Partnerships Cultivates strong relations with Head Office, Hotel Owners, clients and staff
Sales & Marketing Sales specialist in the European, Japan , USA and South American markets
Continuous Improvement Drives best practice through regular feedback, restructuring and engagement
Business Development Resourceful identification, assessment and financing of business initiatives
Languages Fluent French & English, Spanish (advanced) and German (intermediate)
PC Proficiency MS Office (Excel, Word, Outlook), Fidelio, Lanmark, Innsite and Delphi
Strengths and Capabilities
Delivering business transformation through process reengineering, branding, restructuring and training
Driving consistent standards, practices, strategy and image across multi-sites in line with company vision
Managing hotel, resort & spa operations to deliver strategic objectives during the poorest economy
Career History
Aug 2005 - present Tahiti Pearl Beach Resort ****
General Manager, Tahiti, French Polynesia (April 2007 - present)
91 rooms and suites, Spa, 2 restaurants, 1.800 m² banquet facilities, 95 employees
 Promoted to lead all hotel operations, maintaining consistent customer service and company standards
 Managing direct relations with the owner based in Tahiti and Carlson Hotels Head Office in Singapore
 Maintaining trading with zero investment in a down turn economy, whilst Accor and Hilton have ceased
island operations due to a reduction of 23% in tourists in 5 years
Achievements
 Led the transformation in 2012 from a loss making resort to a profitable boutique resort hotel
 Reduced the number of rooms from 165 to 91 rooms and suites and increased the quality and feel
 Successfully managed the rebranding and name change of the hotel in January 2015 from Radisson
 Increased RevPAR index +21% in 3 yrs, 2014 budgeted GOP exceeded by +39% with revenue down 1%

2. 2
Assistant Resort General Manager / EAM (Aug 2005 - Mar 2007)
 Full accountability for Rooms Division, Engineering, Reservations, Spa, Boutique, Food and Beverages
 Implemented continuous improvement to promote a better and more efficient working environment
 Transformed branding, standards, procedures and operations to align with Head Office (Carlson Hotels)
Dec 2002 - Apr 2005 Le Meridien Ile Des Pins *****
Hotel Manager – Isle of Pines, New Caledonia Ex – “Leading Hotel of the World”
Luxury boutique resort of 29 bungalows/suites, 10 rooms, 80 employees, 5.5 million USD$ revenue (2003)
 Responsible for ensuring a high quality level of service and consistent standards to our customers
 Balancing objectives, budget and resources whilst driving profitability for the holding company
Mar 1998 - Dec 2002 Le Meridien Bora-Bora *****
Front Office Manager – Bora Bora, French Polynesia
Hotel opening of 100 luxury bungalows located on an islet
 Acted as EAM / Hotel Manager, with an integral role in hotel operations for the opening of the resort
 Supervised Front Office (30 employees) including Operations, Concierge, Porterage & Guest Services
 Ensured a faultless quality of service demanded by a high end international clientele
 Service Facilitator for “Commitment to Excellence”
 Involved in the Le Meriden Hotels & Resorts Worldwide Programme
Oct 1995 - Mar 1998 Hotel Frantour
Rooms Division Manager - Paris
700 rooms with 1.800 m² of function space – one of the top 5 largest hotels in Paris
 Supervision of Rooms Division (60 employees), Housekeeping, Laundry, Porterage & Security activities
 Planned, prepared and managed annual departmental budgets against organisational objectives
 Restructured staffing procedures, schedules and requirements to enhance productivity across the dept
Earlier Career
Sales Manager Hotel FRANTOUR, Paris Mar 1994 - Oct 1995
Accounts Manager Hotel FRANTOUR, Paris Jun 1991 - Mar 1994
Revenue & Purchasing Controller Hotel PULLMAN, Nice Oct 1989 - Mar 1991
Night Auditor & Receptionist Hotel PULLMAN, Bordeaux Jun 1987 - Jul 1988
Trainee: Reception, Restaurant & Kitchen Hôtel CONCORDE, Angers May - Aug 1986
Trainee: Reception, Restaurant & Kitchen Hotel NOVOTEL, Nantes May - Aug 1985
Education, Qualifications, Training and Courses
First Certificate of Cambridge, U.C.O, Angers, France 1989
Advanced Studies for Hotel & Catering Management, Bordeaux (speciality: Rooms Division) 1984-87
Baccalaureate Serie B, Angers, France 1984
Professional Memberships & Associations
Vice President of local International Chain Hotels Association (CPH)
Additional Information
Sports: Scuba diving, sailing and water-skiing
Hobbies: Cinema (Spanish movies), Reading (Aztec civilization) and Travelling
References
Professional and personal references are available on request