Osama Mostafa has over 13 years of experience in hotel operations management. He is currently seeking a new managerial challenge where he can contribute positively and help staff grow professionally. Some of his key skills include building high-performing teams, strong customer orientation, and quality focus. He speaks four languages fluently.

1. Dear Sir,
My name is Osama Mostafa; I have been working in the hospitality industry for 13 years in
different hotel business operations & I am able to demonstrate a successful track record
and an exceptional knowledge in the hotel management.
Although I have thoroughly enjoyed my current position as Executive Assistant Manager
and working with a great bunch of colleagues with whom we accomplished a lot of
team goals, I am currently seeking greater challenge to proceed with my career in
another organization where I have the chance to contribute positively and build up more
managerial support.
Ability to build a motivated winning team & getting along with people is one of my key
skills. My leadership style is open, honest, respectful & focusing on the staff guiding and
development throughout challenging learning opportunities which lead to professional
goals.
As my culture is “The customer is the center of each business core & they are not an
interruption” I have a very high level of customer orientation, and always look forward for
opportunities to help people and handling any negative concern in a good timescale
and ensuring a remedial action is taken place for any area is not performing to standard
set.
Since the quality of the offered service is the only guarantee of any business
continuation, I am a quality-oriented person looking always to enhance the existing
product, seeking always new ways & checking the market trends for upgrading with a
personal signature & unique spirit.
Speaking 4 languages (Arabic, English, Italian and French) is a good asset for me and
enables me to communicate effectively with clients & co-workers who speak those
languages.
Enclosed is my resume for your kind review. Should you consider my profile is matching to
your requirements, I would appreciate to have a suitable date for an Interview.
Sincerely,
Osama Mostafa

2. 2
HURGHADA-RED SEA-EGYPT
PHONE (+2) 0128 9900223- E-MAIL osamino_79@yahoo.com
OSAMA MOSTAFA
Personal Information
 Nationality : Egyptian
 Date of Birth : 01.12.1979
 Place of Birth : Cairo
 Marital Status : Married
 Driving License : Valid
Educational Back Ground & Courses
Faculty of Tourism & Hotels Management, Helwan University
[1998 -2002/English Section]
The Italian Cultural Institute in Cairo (I.C.C)
One year studying the Italian Language
The French Center for Culture & co-operation (C.F.C.C)
Studying 4 levels
American University in Cairo [El Gouna Branch]
Passing SEPT [Standardized English Proficiency Test] with total grade
86% [Level 11 out of 13 levels]
Computer Skills
 M.S Office [Word-Excel-Outlook-Power point]
 Fidelio Hotel System [6.20 – 6.24 – V8]
 Opera Hotel System
Languages Skills
Language Proficiency
Arabic - Mother Tongue
English - Excellent command; reading, writing & speaking
Italian - Very good command; reading, writing & speaking
French - Good command reading, writing & speaking

3. 3
Professional Experience
IBEROTEL MAKADI OASIS RESORT & CLUB [521 Rooms]
Executive Assistant Manager
From August 1st, 2014 till now (currently)
Rooms Division Manager
From February 1st, 2012 till July 31st, 2014
JAZ ALMAZA BEACH RESORT ***** [395 Rooms-Opening Team]
Rooms Division Manager
From April 1st, 2010 till January 31st, 2012
Front Office Manager
From April 1st, 2009 till April 1st, 2010
Assistant Front Office Manager
From July 1st, 2006 till March 31st, 2009
JAZ BELVEDERE RESORT ***** [317 Rooms/Opening Team]
Front Office Shift Leader
From July 24th, 2004 till June 30th, 2006]
IBEROTEL GRAND SHARM ***** [325 Rooms]
Telephone Operator
From September 2003 till April 2004
Task Force inside the Compnay
JAZ AQUAMARINE ***** [1300 Room]
From November 2009 till March 2010
Front Office Manager
JAZ MIRABEL COMPLEX ***** [1001 Room]
From November 2006 till February 2007
Assistant Front Office Manager
IBEROTEL MAKADI OASIS RESORT & CLUB [521 Rooms]
From November 2010 till February 2011
Assistant Rooms Division Manager

4. 4
Training & Seminars
Egyptian Tourism Federation [ETF] & International Development Ireland [I.D.I]
1) Professional Development Program for Hospitality Managers
2) Creativity & Marketing
3) Service Excellence
4) Leadership & Human Resources
Egyptian Tourism Federation [ETF] & American Hotels & Lodging Association [AHLA]
1) HACCP for Management
2) Food & Beverage for Management
3) Certified Hospitality Department Trainer [CHDT]
4) Marketing is everybody’s job
5) Modern Management Trends
6) Strategic Management
Netherlands Training Center of Human Development
1- NLP Master Degree (Nuero-Linguistic Programming)
JAZ Hotels & Resorts Training Courses
1) Advanced Business Writing Skills
2) Managing Conflict
3) Motivation & People Model
4) Time Management & Delegation
5) Managing Change
Full Management Training Program at JAZ Hotels & Resorts as per below schedule
Training Topic Date Started Total Hrs. Date Competent Total Hrs.
Food & Beverage 19/06/2013 90 hrs 1/07/2013 90 hrs
Laundry 2/06/2013 45 hrs 16/06/2013 45 hrs
Engineering 15/05/2013 20 hrs 19/05/2013 20 hrs
Human Resources 11/05/2013 12 hrs 14/05/2013 12 hrs
Finance 5/05/2013 12 hrs 8/05/2013 12 hrs
Kitchen & Stewarding 25/04/2013 23 hrs 29/04/2013 23 hrs
HACCP by E-CRISTAL 13/08/2015 12 hrs 14/08/2015 12 hrs
Total training hours during the On-Job Management Training Program 212 Hours

5. 5
Key Skills
1. Professional customer care manner & service excellence culture
2. Excellent communication & influencing skills
3. Proactive & always look ahead to anticipate possible issues & show great initiative
4. Inspirational leadership & people management skills
5. Strong problem solving skills combined with flexible & innovative approach
6. Time management skills
7. Conflict management skills
8. Excellent business writing skills
9. Effective analytical skills
10. Close monitoring of market trends & interpret the findings to cope with the market.
11. Strong follow up & capability to multitask with strong attention to details
12. Excellent organization skills & result – oriented person
13. Self -starter & searching always for new challenges.
14. Strong work ethics & habit of doing more than paid for & finishing what one begins
Reference Check
Available upon request