Resume

1. INDUSTRIAL AREA, STREET- 37 DOHA,
+ (974) 66 848-305 BONASH4U@GMAIL.COM
Summary
Qualified Customer Service
Representative with over 4 years in fast-
paced customer service and call center
environments. As a customer service
representative I am personable good at
building loyal relationships, solving
problems, and Increasing Sales. I also
excel in listening to customer needs,
articulating product benefits and
creating solutions that provide value to
the customer.
Skills
 Strategic sales knowledge
 Exceptional communication skills
 Stock records management
 Attention to detail
 Problem solving skills
 Cash handling
 Quality assurance and control
 File management
Adjepong Asafo-Adjei
Experience
HOUSEKEEPING SUPERVISOR - 06/2022 to 02/2023
NEXT FLIGHT HOTEL, TEMA
 Managed laundry sorting, washing, drying, and ironing.
 Assigned housekeeping staff to specific shifts and room blocks
based on abilities and daily requirements.
 Placed orders for housekeeping supplies and guest toiletries.
 Communicated repair needs to maintenance staff.
 Trained and mentored all new personnel to maximize quality of
service and performance.
 Investigated guest complaints and resolved issues to increase
customer satisfaction and establish trust.
 Conducted regular room inspections to verify compliance with
housekeeping standards.
RESTAURANT WAITER - 11/2021 to 06/2022
PALOMA HOTEL & RESTAURANT - ACCRA
 Quickly reset and cleaned up tables after Customers left to enable
speedy turnaround and Guest flow.
 Cultivated warm relationships with regular Customers.
 Maintained customer satisfaction by clarifying Questions about
orders and specialty items.
 Trained new servers on restaurant policies and
Procedures.
 Remained calm and poised when dealing with Difficult customers or
during busy shifts
 Recommended innovative alternatives to generate revenue and
reduce unnecessary costs.
TOLL SUPERVISOR - 08/2017 to 11/2021
TOLLS AND ROUTES MANAGEMENT
 Managed supervisor itinerary and appointments and streamlined
scheduling procedures.
 Oversaw appointment scheduling and itinerary coordination for
both clients and personnel.
 Interceded between employees during arguments and diffused
tense situations.
 Coordinated individual duties after careful evaluation of each
employee's skill level and knowledge.
 Monitored front areas so that questions could be promptly
addressed

2. TOLL COLLECTOR - 06/2014 to 02/2017
GHANA HIGHWAY AUTHORITY, ACCRA
 Collected tolls, provided change and issued Receipts to motorists quickly to maintain
traffic Flow.
 Classified all vehicles passing through toll lanes in Accordance with procedural
requirements.
 Operated toll collection equipment and Processed toll payments accurately.
 Used POS system to enter orders, process Payments and issue receipts
 Handled cash with high accuracy
 Operated cash register to record transactions Accurately and efficiently.
DATA ENTRY CLERK - 03/2012 to 04/2014
IMAGINE STEPP6IX PRINTZ, ACCRA
 Entered data into various computer systems accurately using Microsoft Office Suite.
 Verified accuracy of data entered into system to produce error-free reports
 Checked for accuracy by verifying data and records

SALES/MARKETING REPRESENTATIVE - 06/2011 to 01/2012
VANGUARD ASSURANCE CO. LTD, ACCRA
 Marketing of life insurance to clients.
 Assisting in claims
 Contact customer to follow up on purchases,
 Promote business as superior provider committed to efficiency and accuracy when
engaging with customers
 Answer product questions with up-to-date knowledge of sales and products.
Education
HOSPITALITY AND TOURISM MANAGEMENT -DIPLOMA, 2019
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION,- ACCRA
WEB TECHNOLOGY (I) -Certificate, 2010
GHANA-INDIA, KOFI ANAN I.C.T CENTRE,- ACCRA
MICROSOFT OFFICE SUITE -Certificate, 2004
ALL NATIONS UNIVERSITY COLLEGE,- KOFORIDUA
COMPUTER HARDWARE TECHNICIAN -DIPLOMA, 2004
DON COMPUTER PROFESSIONAL INSTITUTE,- KOFORIDUA