Franklin D'Costa is seeking a position in administration or operations management with 18 years of experience managing administration and operations. He has experience with channel management, customer relationship management, and operations management. His most recent role was as Assistant Manager of Operations at ItzCash Card Ltd from 2008 to present, where he coordinated region operations and processed new retailer/distributor applications. Prior to that he held roles with increasing responsibility in administration, HR, and operations at various companies in Ahmedabad. He has a bachelor's degree from Gujarat University and diplomas in computer programming and various IT systems.

1. FRANKLIN D’COSTA
25, Ishavasyam Society, Radhaswami Road,
Ranip, Ahmedabad – 382480.
Mo: 9898369993 E-Mail:franklindcosta2008@yahoo.com
OBJECTIVE
Seeking assignment in Administration or Operations Management with a growth oriented organisation.
PROFESSIONAL SYNOPSYS
A result oriented professional with 18 years of experience in managing administration & operations, a keen
performer with experience in charting out operations strategies and contributing towards enhancing business
volumes & growth. I am also adept in Channel Management, Customer Relationship Management & Operations
Management.
CORE COMPETENCIES
Administration
 Ensuring zone cost within the stipulated budget on year on year basis.
 Negotiation with vendors and service providers for payments to control the cost.
Human Resource
 Ensuring joining formalities & induction program completion of each new joiner on time.
 Maintenance of database & personnel file for all the manpower.
Operations Management
 Formulation of guidelines to be followed on daily basis.
 Planning of resources according to the requirements.
 Effective & efficient usage of resources to control the cost in budget.
ORGANISATIONAL SCAN
ItzCash Card Ltd, Ahmedabad (An Essel Group Company)
Since Aug’08 to Till Date
Designation: Assistant Manager - Operations
Key Result Areas
⇒ Region coordination’s of Entire Operations
⇒ Verification & processing of new retailer & distributor applications sourced through sales team.
⇒ Attendance management of available manpower in the zone and report to HO.
⇒ Checking & preparing MIS for expense claims received at zone level.
⇒ Resolution of complaints received at zone level within the SLA to ensure customer satisfaction.
⇒ Training of sales executives, retailers & distributors regarding systems & processes.
⇒ Asset Management And Verification
⇒ Administrative (Vendor Management, House Kipping, Security, Guest House, Transportation) Ro and HO level
Notable Attainments
 Creation of 1000 railway ids from scratch in just one year time in the zone.
 Zero pendency of all applications received– 250 in June, 2014.
Azure Knowledge Centre, Ahmedabad
June’07 to July’08
Designation: Sr. HR & Admin Executive
Key Result Areas

2. ⇒ Ensured smooth on boarding of new joiners by completing joining formalities & induction in time.
⇒ Ensured transparent process of transfer, resignation & exit formalities of employees.
⇒ Updated MIS, HR Matrics, Employee Satisfaction Survey and its Analysis and CPRI on monthly basis.
⇒ Asset Management and Verification.
⇒ Administrative (Vendor Management, House Kipping, Security, Guest House, Transportation, Café area and food
services)
National Institute of Management, Ahmedabad
Dec’06 – May’07
Designation: Assistant Manager – HR & Admin
Key Result Areas
⇒ Ensured smooth on boarding of new joiners by completing joining formalities & induction in time.
⇒ Ensured transparent process of transfer, resignation & exit formalities of employees.
Tata Teleservices Ltd, Ahmedabad
May’03 - Sep’06
Designation: Officer
Key Result Areas
⇒ Handled Activation of Mobile, Fixed wireless, Wire line, Public telephone (Dispatch-Order Fulfilment).
⇒ Ensured Value Added Services (VAS) activation & deactivation within SLA.
⇒ Generated & maintained of MIS comprising of restoration of services & barring of services to management.
⇒ Analysed of products & schemes to reduce billing related queries/issues/problems.
Success Computer Education, Ahmedabad
July’01 - Apr’03
Designation: Computer Faculty & Hardware Engineer
Key Result Areas
⇒ Took classes for PageMaker, Corel draw & Photoshop.
⇒ Ensured smooth functioning of all the computers available from hardware perspective.
Hiral Surgical Company Pvt Ltd, Ahmedabad
Oct’97 - June’01
Designation: Office Assistant
Key Result Areas
⇒ Ensured smooth deliveries of orders.
⇒ Maintained the customer related MIS and routine office work.
ACHIEVEMENTS
 Recipient of appreciation mail from M.D. – ItzCash Card Ltd.
 Recipient of Long Service Award from Chairman – ItzCash Card Ltd.
 Recipient of Certificate of Commitment from M.D. – Azure Knowledge Center.
 Recipient of Town Hall Recognition Certificate form COO – Tata Teleservices Ltd.
 Recipient of Functional Recognition for MG & CG states from Vertical Head – Tata Teleservices Ltd.

3. ACADEMIA
B.A. from Gujarat University, Ahmedabad in 1998
OTHER COURSES
Diploma in Computer Programming in 1997
SAP System, CRM, POS system Knowledge, DBMS and RDBMS
Microsoft Windows, Microsoft Office and Internet Application
PERSONAL DOSSIER
Date of Birth : 21
st
May, 1973