Mariam Shamlan Mohammed is seeking a position that utilizes her experience in banking and customer service. She has over 15 years of experience in roles such as customer service officer, administrator, and operational risk manager at banks and airports in the UAE. Her resume lists her educational background, certificates, languages, and detailed descriptions of her employment history and responsibilities at various positions.

1. MARIAM SHAMLAN MOHAMMED
SHAMLAN
Mobile number 050/5866774 - 050/4773878
Email address : mariamshamlaan@gmail.com
CAREER OBJECTIVE
To be a part of an esteemed organization where in my experience, knowledge and
skills can be utilized for the overall organizational and personal development and
to further enhance my knowledge in the varied fields of banking and challenging
work environment, where skills can be exercised to improve the firms expansion
and long term viability as a successfulbusiness concern.
EDUCATION
Successfully completed secondaryhigher schoolcertificate in the year 1997 -2000
(Al-Heera Higher Schoolsecondary School– SHJ).
ADDITIONAL ACHIEVEMENTS
• Awarded “Best employee of the month “bythe management of
Sharjah International Airport.
• Certificate on “Excelling in customer service”.
• Certificate of achievement awarded in acknowledgement of
active participation & completion of “Customer International Model”.

2. • Certificate of appreciation on being chosen to represent Sharjah
International Airport during.
CORE COMPETENCIES
Extremely good at communication in Arabic, English, Hindi & Urdu both writing
& spoken.
-Have proficient knowledge of MS Word, Ms Excel, fox pro & power point with
excellent typing skills.
HISTORY OF EMPLOYMENT
Standard Chartered Bank ( Sep 2009 - Nov 2014 ) : Jr.Unit
Operational Risk Manager & Dealing RoomAdministrator
Mashreq Bank ( Dec 2008 - July 2009 ) : Senior Customer Service
Officer
Schlumberger Technical Services ( Jan 2007 - Nov 2008 ) :
Administrator
ABN AMRO Bank ( May 2003 - May 2006 ) : Front Desk Agent and
Customer Service Officer
Sharjah International Airport ( Jan 2001- Jan 2003 ) : Customer
Service & Hala Service Agent
PROFESSIONAL EXPERIENCE

3. ✓ Standard Chartered Bank : Jr.Unit
Operational Risk Manager & Dealing Room
Administrator - Sep 2009 - Nov 2014
Jr.Unit OperationalRisk Manager
Job Profile:-
Assist the UORM to implement controls within the Business Unit to meet all
regulatory and internal requirements.
Assist the UORM in collection and monitoring of any Key Risk Indicators (KRIs)
which the business or group deem necessary.
Assist the UORM to timely communication of changes to the regulatory
environment and internal policies from Legal and Compliance and Operational
Risk Management Group.
Independently follow up with the new joiners for the duly signed Job Description
and Job Objectives.
Also follow up with traders for the duly executed Dealer Mandate.
Perform regular checks like – Shared drive clean up, User access clean up,
Physical access clean up.
Dealing RoomAdministrator
Job Profile:-
supervise and coordinate activities of staff
conductorientation programmes for new employees
be involved in staff training and development, the preparation of job descriptions,
staff assessments and promotions

4. prepare annual estimates of expenditure, maintain budgetary and inventory
controls and make recommendations to management
maintain management information systems (manual or computerized)
locate suitable business premises and negotiate reasonable leasing agreements
review and answer correspondence
provide secretarial or executive services for committees.
Office administrators may work for one personor a group of people. In some areas
of employment, long hours of work and/or travel may be required.
✓ Mashreqbank: Senior Customer Service
Officer - Dec 2008 - July 2009
Job Profile:
Providing the good facilities for customers by opening the account as per
customers required, saving funds with different types of saving facilities, providing
the customers need either by informing them directly through the system or by
requesting different types of bank forms.
✓ Schlumberger Technical Services:
Administrator - Jan 2007 - Nov 2008
Job Profile:
Assisting all managers for further information by:
Receiving calls from managers from other countries for the updating the
appointment while visiting the Dubai.

5. Arranging the entry cards for Schlumberger employees while visiting the Dubai for
able to enter the doorof the company.
Attending the calls for all the information as per callers’ inquiries.
✓ ABN AMRO BANK: Front Desk Agent and
Customer Service Officer - May 2003- May 2006
Front Desk Agent:
Job Profile:
Rendered services related to all cheque books issuances, ATM/PIN cards delivery,
issuing & delivery all kind of bank related letters.
Attended calls related to inquiries the above mentioned services.
Handles inquiries to walk in customers in credit cards related issues throw the
systems.
Customer Service Officer:
Job Profile:
Opening cancellation of the bank accounts.
Any others information on accounts offer by the bank.
✓ Sharjah International Airport: Customer
Service & Hala Service Agent - Jan 2001- Jan 2003

6. Customer Service
Job Profile:
Answering calls related to all flights arriving/departure or information of any delay
& any other related information.
Providing information not only over the phone but also to passengers or customers
who come in on a daily basis requiring key information about general products and
services provided by the company.
Logging details/ end of shift reports in the log bookand the system being the head
of the shift.
Hala Service Agent:
Job Profile:
Meet & greet services providing to arriving or departing passengers.
Collection of visas, maintaining them in their respective files & folders,
distribution & necessary passenger’s announcements made to any missing
passengers.
Making end of sales report & submission of sales to the cashiers.
Personal Details
Nationality :United Arab Emirates
Marital Status :Married
DOB :01/01/1981
Languages :Arabic,English, Urdu

7. Religion :Islam
License :Valid UAE Driving License