1. +
PERSONAL DETAILS
Email Id:
tophan1982@yahoo.com
PRESENT ADDRESS
F-157
Block-27
Irc village
Gandhi market
Near laxmi mandir
Bhubenswar
Pin-751002
Odisha
PERMANENT ADDRESS:
At/Po- Sathibankuda
Via- Aradi
Ps – Dhusuri
Dist – Bhadrak
Odisha – 756138
Contact – 9861364473
DATE OF BIRTH
20 March 1982
TOTAL EXPERIENCE
7 Years
LANGUAGE KNOWN
English, Hindi, Bengali & Odia
MARITAL STATUS
Married
NATIONALITY
Indian
CATEGORY – OBC
BLOOD GROUP –A+
LOCATION PERFEREMCE
Ahamedabad, Delhi,Bangalore, Kolkata,.
Pune.
BUSINESS AREA
Profit Center Operations, Business
Development, Sales & Marketing ,Operation
Management, Customer Releation Ship
Management & Team Management.
SUMMARY
This unit covers the fundamental knowledge and skills required to complete real or
simulated courier delivery operations. It includes clarifying and organizing the operations,
planning the pick-up and delivery route, picking up item from customers, delivering items
to correct addresses, completing transactions with customers and maintaining records of
courier delivery operations. Licensing, legislative, regulatory or certification requirements
are applicable to this unit. Right now he wants to be part of a successful operation, and to
work for a company where there will be significant career development opportunities.
ACHIEVMENTS
 Working with multiple customers at the same time.
 Conduction disciplinary, capability and grievance investigations and taking appropriate
action to address any failings.
 Responding to all customer complaints or queries in a efficient manner.
 Visiting key clients to build relationships and identify their key needs.
 Conduction crime and loss investigations into missing stock and loads.
 Delivery change within a fast placed health care environment.
 Securing and alarming premises and monitoring security procedures.
 Actively managing subcontractors to ensure that they perform in line with their
contractual agreements.
 Supervising the completion of all checks and documentation required by law.
 Monitoring and tracking the flow of goods into the warehouse.
 Controlling the order cycle.
PREVIOUS EXPERIENCE OPERATIONS EXECUTIVE TRACKON COURIER
PVT LTD,APRIL2009-JUNE-2014 ( CUTTACK BRANCH) REPOTING TO
REGIONAL MANAGER .
 In bound and out bound operations.
 Controlling effectively all inward and out ward shipment with a proper records.
 Monitoring all shipment packing with a care full attention to reduce the DEPS level.
 In time OTC movement with a proper record of load Dispatch.
 Pickup and delivery Coordination
 Coordination and delivery of all incoming shipment before cut off time
 Follow up of all PODS and updating.
 Coordination with all the hub and make sure pickup is done without any issue.
 Meeting major client with RM for Business development and closing the contract.
 Air and railway Connectivity
 To release and connect all Air loads with proper Documentation.
 Guiding all RR Connectivity to all location with proper time schedule.
 Sales Tax Operations
 Everyday Waybill endorsement
 Handling all legal and sizes consignments with sales officers by providing all required
document from customer and company.
 Managing the consignments which are stuck for penalty over the shipment and
negotiable best level to reduce it to customer level.
 Managing front end and back end ectivity.
 Handling all operations level escalations.
 Monitoring all route connectivity in a cost effective manner.
 Managing all Franchisees shipmen movement.
 Handling all operations field staffs in motivate way.
PRESENT WORKING PROCESS SHIFT IN-CHARGE DELHIVERY PVT LTD
TOPHAN PALAI

2. PERSONAL SKILLS
Constantly foucsed
Problem solver
Socilly confident
Solutions focused
Identyfing trends
Employability Skills Information
EVIDENCE GUIDE
Responsive
Personal leadership
Team ledar
Budujet settign & forecasting
Trackink stock
Regulatory compliance
Legal compliance essues
Franchisee Management
New Business development
Information and documents may include
Employability Skills Information
Regulatory Information
Career statement
“I feel that my greatest strengths are firstly
my desire to engage positively in all aspects of
distribution planning. Secondly my ability to
deliver operational solutions to complex
logistical problems. Thirdly my strong
commitment to maintaining quality,
contributing to improvements and supplying an
outstanding service to every customer.”
ODISHA 2014-July. 2014 REPOTING TO REGIONAL MANAGER
 Conducted staff performance reviews, setting objectives and identifying employee
training requirements.
 Monitored the performance of the branch and super franchisees.
 Ensured that all derives work to established driving time directives.
 Ensured that all drivers work to established driving time directives.
 Handled all incoming and loading of stock into vans.
 Made sure that all customer orders are correctly taken.
 Resolved all customer invoice queries.
 Responsibility to meet the collection target and maintain the dos & Ensure proper flow
of funds.
 Changed staff around and managing resources based upon changing needs.
 Received goods deliveries and arranged for them to be logged and then stored for
distribution later on.
 Use literacy skills for written and verbal communication as may be required in courier
pick-up and delivery operations.
 Basic mathematical operations and techniques needed to plan pick-up and delivery
routes and schedules and to complete any financial transactions involved.
 Undelivered and undeliverable items are processed in accordance with workplace
policies and procedures.
 Work requirements and specific customer needs are interpreted and, where necessary,
clarified.
 Pick-up and delivery route is planned based on an analysis of distance, travel times,
customer requirements, resource implications and known priorities
 Ensures smooth operation by timely delivery and movements of consignments
Extra qualification Basic Computer
Skills
New ms words, Opening and Saving Files, Excel, Internet, PowerPoint, basic grounding in IT,
EDUCATIONAL
QUALIFICATION
 Passed +3Arts with 53% from IGM College,Bhadrak. Under F M University. Odisha,
2005
 Passed +2Arts with 48%, from IGM College, Bhadrak, under C.B.S.E, Odisha, 2002
 10th from Mathadiha High School, Mathadiha, with 69%, under HSE, Odisha, 1998.
DECLARATION
“I do here by declare that all the statement given above are true and correct to the best of my
knowledge and believe.
Place: Bhubaneswar Tophan Palai
Date: