Better Bidding for Facilities Management Contractschrisdpayne
These slides accompany our online webinar on 'Managing complex bids for facilities management and other support service opportunities'. To attend one of our webinars free of charge, visit our website at www.cssconsultancy.com and register.
The Definition of Marketing Series:Relationship Marketing. Learn how to use relationship marketing to improve your firm's performance. Relationship marketing is also a key factor underpinning success in social media marketing as it builds engagement with customers. For more information go to: http://hausmanmarketresearch.org
Better Bidding for Facilities Management Contractschrisdpayne
These slides accompany our online webinar on 'Managing complex bids for facilities management and other support service opportunities'. To attend one of our webinars free of charge, visit our website at www.cssconsultancy.com and register.
The Definition of Marketing Series:Relationship Marketing. Learn how to use relationship marketing to improve your firm's performance. Relationship marketing is also a key factor underpinning success in social media marketing as it builds engagement with customers. For more information go to: http://hausmanmarketresearch.org
The Changing Nature of the Customer Relationshipmichellereape
This paper explores considerations on how to harness the power of the customer relationship on the front lines to power our clients’ competitive edge through to their bottom line
Using Goals, Goal Metrics and Rollup Queries in Microsoft Dynamics CRM 2011C5 Insight
The Dynamics CRM 2011 Goals feature makes it easy to set business Goals, assign Goals to individual teams or employees, and track and measure results against your targets. This presentation will show you how to create, assign, track and measure Goals in Dynamics CRM 2011 and Online.
1. Definition and importance of Relationship Marketing
2. Evolution of Relationship Marketing
3. Fundamental Principles of Relationship Marketing
4. Expanded Marketing Mix
5. Drivers of Relationship Marketing
6. Elements of Relationship Marketing: Quality, Customer Service and Marketing
The lost art of tattoo on Bontoc women in Bontoc, Mountain Province, Philippines. This is a presentation by Evona Patingan during her high school days at Mountain Province General Comprehensive High School. The presentation is a documentation of her culture as a member of the Bontoc tribe.
The Changing Nature of the Customer Relationshipmichellereape
This paper explores considerations on how to harness the power of the customer relationship on the front lines to power our clients’ competitive edge through to their bottom line
Using Goals, Goal Metrics and Rollup Queries in Microsoft Dynamics CRM 2011C5 Insight
The Dynamics CRM 2011 Goals feature makes it easy to set business Goals, assign Goals to individual teams or employees, and track and measure results against your targets. This presentation will show you how to create, assign, track and measure Goals in Dynamics CRM 2011 and Online.
1. Definition and importance of Relationship Marketing
2. Evolution of Relationship Marketing
3. Fundamental Principles of Relationship Marketing
4. Expanded Marketing Mix
5. Drivers of Relationship Marketing
6. Elements of Relationship Marketing: Quality, Customer Service and Marketing
The lost art of tattoo on Bontoc women in Bontoc, Mountain Province, Philippines. This is a presentation by Evona Patingan during her high school days at Mountain Province General Comprehensive High School. The presentation is a documentation of her culture as a member of the Bontoc tribe.
presented by Rob Bentley and Paul Reiman of Hewitt Associates at the TrueConnection 2008 Sales Performance Management Conference, hosted by Callidus Software
Targeting the most desirable new customers is often missed in favor of throwing a non-selective, broad net. This brief presentation suggests approaches for acquiring the best prospective customers
Optimize customer contact - Sales Force and Billing/Payment EfficiencyWindowPayn Consulting
Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more.
A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
Strategic Planning And Budgeting Part 2: Alignment, Budgeting, and ResourcesKenny Ong
ABF Budgeting, Forecasting and Financial Planning Conference, Feb 2009
*Understanding what strategic planning is and why it is important
*Clarify the difference between vision, mission statement, goals and objectives
*The external environment: The need to understand the economic cycle
*Tying the strategic plan to the budget
*Cost Reduction methods and advice
To differentiate customer experience, do something your competitors aren't doing in customer experience management. Re-examine how you're listening to customers, viewing customers' expectations, and focusing your employees and business rituals on customers. See http://ClearActionCX.com Contact us at OptimizeCX@ClearActionCX.com
A presentation to promote the launch of the book - Amersham on the Hill to the Towns Women's Guild of Amersham on 2018.
The book is available at https://amzn.to/334k6Oc.
A presentation for a small business meeting in 2013, but still relevant today - focus on your customers by building a trustworthy corporate competence.
Everyone is talking about smart homes - connected living! We have issues about security and usability, but will these problems stop the adoption of this technology? Can we do anything about it?
This was a presentation I gave to a group of marketers in October 2015.
An introductory presentation I gave to a group of automotive designers to introduce them to the Internet of Things and the KlugTech solutions.
NB - Proprietary information removed.
A presentation prepared for the Carriers World conference in London - identifying the benefits of the Internet of Things for the mobile network operators (MNO).
Security has been low on the agenda for many companies (hopefully, unintentionally), and as we enter the age of the Internet of Things (IoT) or Internet of Everything (IoE), security should be flawless.
Thom Poole delivered a presentation on the issues and thinking around security for this new sector.
Presentation at the Northampton Business School to demonstrate a 'day in the life' of a marketer. Not that any day is normal, and I tried to show that with an overview of tasks.
Presentation was on behalf of the CIM.
Presentation made to Coventry University in London Postgrad students. The brief was to tell them what I, as a senior marketer, look for when recruiting marketers.
Best practice for digital content acceleration
Where to find tools to identify your own website's performance
The available solutions for web acceleration
How front-end acceleration can speed up websi
L'argumentation commercial pour la vitesse dans le marketing numériqueThom. Poole
Les meilleures pratiques pour l’accélération du contenu
Où trouver les outils pour identifier la performance de votre site Internet
Les solutions existantes pour l’accélération web
Comment l’accélération frontale peut augmenter la vitesse de téléchargement de votre site sur n’importe quel appareil
Der Business-Case für Beschleunigung im digitalen MarketingThom. Poole
Überblick für die besten Methoden zur Beschleunigung von digitalem Content
Wo Sie Tools finden, um die Performance Ihrer eignen Webseite zu identifizieren
Die verfügbaren Lösungen für die Webbeschleunigung
Wie die Frontend-Beschleunigung-Downloads auf jedem Gerät beschleunigen kann
This was a presentation I made to the Northants Family History Society, to help them present their research in different ways. The presentation was extremely well received, on a horrendous winter evening!
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
26. Resource alignment - 1 Back-office personnel clearly recognise how they impact the customer experience. Everyone is a customer to someone else Back-office personnel detached from the customer Adopting the philosophy: “ T he customer ’s problem is my problem, and therefore, I will facilitate resolution ” “ N ot my problem ” syndrome Clear accountability and ownership of the customer Lack of ownership of the customer Measured based on customer success (e.g. satisfaction, retention, revenue, profitability, share of wallet) Measured on individual and departmental productivity (e.g. new revenue, calls answered) Rewarded for customer-centric behaviour. When deviation occurs outside of tolerance or a negative result occurs, coaching takes place to improve employees ’ future decision making Reprimanded for deviating from process Perform against policies and procedures, under-standing that they were designed to enable the customer to do business with you - n ot meant to be a customer obstacle. When exceptions occur, the objective is to determine how to meet the customer ’s need and facilitate meeting that need without placing the burden on the customer to figure it out Driven by script with no latitude to deviate on behalf of the customer All personnel are skilled in managing interpersonal relationships Not adept at managing interpersonal relationships Your people have the greatest influence on the customer experience Empower them to delight the customer People & structure Customer-Centric Requirements Realities Plaguing Non-Customer- Centric Companies Principle Resource
27. Resource alignment - 2 Customer ’s entire experience is managed holistically Customers managed on a transactional level (e.g., individual orders, inquiries, issues) Transparency/full disclosure provided to the customer Lack of information. Customer is not allowed to “l ook behind the curtain. ” Being easy to do business with. The customer is buffered from the intricacies of the organisation Organisation is difficult to do business with. Seams of the organisation are exposed to the customer Processes designed from the outside in to enable customers to do business with you Processes designed from the inside out, focused on intra-departmental efficiencies Be easy to do business with Process Customer-Centric Requirements Realities Plaguing Non-Customer- Centric Companies Principle Resource
28. Resource alignment - 3 Design the customer experience “b efore market” Products and services When launching a product or service, the customer experience is “d esigned ” in advance The customer experience is considered “a ftermarket ” in a reactive manner Needs of existing customers and improving their experiences are the primary driving forces Designed and launched based on features/ functions anticipated to capture “n ew revenue ” from “n ew customers” Implemented to enable customers to do business with you more effectively and efficiently Implemented with a focus on efficiency gains, resulting in obstacles for the customer Implemented to automate improved operating models and processes Implemented in response to business problems, automating existing bad practices Automate effective customer-focused practices Technology Customer-Centric Requirements Realities Plaguing Non-Customer- Centric Companies Principle Resource
67. Data mining - tools Advanced reporting tools – many software products have these built in. Business intelligence tools – have been expensive and hard to use but getting better. Data Mining specific – often little more that BI. Choice depends on how much you want the tool to do for you? Microsoft Excel – now has conditional formatting