Glynis Mulford has over 20 years of experience working in executive assistant and secretarial roles. She is currently the Personal Assistant to senior leadership at Welsh Health Specialised Services Committee, where her responsibilities include minute taking, coordinating meetings, conducting research, and acting as a liaison. Prior to this role, she worked as a Senior Secretary for St David's Hospital NHS Trust and UHW Healthcare NHS Trust, where she supervised staff, organized conferences, and handled sensitive phone calls and confidential documents. She has also held secretarial roles in various industries such as the media, local government, and private sector. Glynis has obtained several qualifications in business, management, and IT.

1. CURRICULUM VITAE
GLYNIS MULFORD
33 RUTLAND STREET
GRANGETOWN
CARDIFF CF11 6TD
Mobile: 07531 963452
Bertram100@live.co.uk
PERSONAL PROFILE
Experienced, competent, committed and hardworking. The ability to work independently, with
others, making decisions, meeting deadlines and using own initiative. Proficient under
pressure, dealing sensitively and discreetly with confidential issues also handling calls by
being sensitive and value others feelings. A clear logical mind with a practical approach to
problem solving and a drive to see things through from conception into operation. The qualities
to bring to the work place are good team work, organisational skills, efficiency not only
showing pride in the work I do but also love a challenge. Possessing excellent verbal and
written communication skills and able to relate to a wide range of people. All these skills and
knowledge have been enhanced during all the work experiences gained over the years.
PROFESSIONAL EXPERIENCE
PERSONAL ASSISTANT May 2010 to Present
Working as Personal Assistant to Medical Director, Director of Nursing and Quality, Assistant
Medical Director and Head of Clinical Effectiveness of Welsh Health Specialised Services
Committee. An extremely busy executive office, which deal with services that fall outside of
NHS funding. Research papers for reports as well as research on website. Minute taking of
several committee meetings, including processing letters and transcribing reports for
executive meetings, writing and processingpolicies. Coordinating electronic diaries, assisting
and coordinating meetings – face to face or video/teleconferencing. Creating PowerPoint
slides, liaising with external agencies, government ministers and officers. To act as key focal
point for Directorate staff regarding HR/office processes, induction, training, annual leave,
expense claims and sickness absence.
Below is a summary of what I have been involved in during this year.
 Medical Directorate Team: Collaboration and communication with Medical Director,
Deputy Medical Director and Specialised Planner.
 Providing support for the Director of Planning. Building new systems and learning new
subject matter. Providing support in organising large meetings and liaising with new contacts
across HBs and external organisations.
 Management Team Meetings: Provided support services for the Management Team
Meeting in terms of collating agenda, papers, distribution, minute taking and distribution of
minutes and arranging venues and well as transcribing reports and PowerPoint slides for the
Joint Committee which is attended by all the Local Health Board Chief Executives.
• Quality and Patient Safety: Provided support services for Committeecollating agenda,
papers, distribution, minute taking and distribution of minutes, arranging venues.

2. • Individual Patient Funding Requests (IPFR): Supporting the Medical Director in
collating reports and web searches for patient summaries for Panel. Also, helping IPC with
minute taking when admin support was off for a period of time.
• Prioritisation Framework Project: Project support within Welsh Health Specialised
Services (WHSS) for Medical Director to construct, develop and deliver Prioritisation Project.
Arranging meetings and minute taking for Project Team. Arranging meetings and collating
papers and evidence for Prioritisation Panel with continuing support. The evidence and
methods related required development of PowerPoint presentations. Transcribing reports
each month for both Management Group, Joint Committee and Executive Meetings.
• Evidence & Evaluation Support Team: Support in collating information for requests
from Programme Teams and production of reports.
• Working across a range of projects and reports with the Medical Director suchas BMT,
Sarcoma, Liver Transplantation, Stem Cell, Proton Beam Therapy, Plastic Surgery and Burns
as well as a highly confidential report.
 Working with the Director of Nursing in normal secretarial duties.
Seconded from May – July 2010 to work as Personal Assistant to three Directors of Welsh
Health Estates, NHS. Secretarial duties such as managing electronic diaries, processing
reports, coordinate and manage meetings and communicate with Welsh Assembly officers
and building contract/project management companies. Manage office and workload and
prioritise tasks effectively.
SENIOR SECRETARY
ST DAVID’S HOSPITAL NHS TRUST SEPT 2002 - 2010
 Supervise junior secretaries
 Coordinate workload, process reports and prioritise tasks effectively
 Organise and promote conferences
 Gather and analyse information systematically – this is produced monthly
 Set up databases
 Handling sensitive and volatile phonecalls – this has enabled me to value others
feelings
 Set up office systems and structures where I worked for Professor of Psychiatry.
Arranged flights, hotels and organised liaised with media
 Liaise with professionals and other agencies
 Attend weekly team meetings where referrals are discussed and allocated to team
members
 On interview panel for junior secretaries
 Organised conferences for Consultant Psychotherapist
UHW Healthcare NHS Trust Apr 1999 – Sept 2002
I worked for the Department of Clinical Psychology, Neurosciences Directorate and worked
for two neuropsychologists as the team secretary. I carried out normal secretarial duties and
processed reports of a highly confidential nature. Because of my competencies I also did
work of a very high confidential nature for both the Directorate Manager and the Clinical
Director even though they both had their own secretaries. Created slides for projects and
lectures.
HOME Mar 1992 – Apr 1999
I carried out family caring responsibilities.

3. Prior to this I had worked in a number of environments including:
 Western Mail & Echo taking calls directly from journalists’ on-field and inputting into
computer and then sending to editors and sub-editors for news, sports and feature
news.
 Cardiff City Council in the Housing Department. I was a secretary supporting the
Research and Development team and carried out secretarial duties including setting
up an in-house library arranging and attending meetings and minute taking.
 I have worked as a senior secretary across a number of industries which include a
national timber company importing timber from all over the world and was also the
Office Manager; the auto industry; Business consultants and banking. These were all
at senior management level. Other duties included organising and producing monthly
catalogues, liaising with different agencies, setting up and organising stands and
promotions at exhibitions, arranging and attending meetings across Wales and minute
taking. I also worked for a temping agency and I was valued employee opening all
new business accounts.
EDUCATION AND TRAINING
ILM 2013 - 2014 Level 3 NVQ Certificate in Management
ILM 2013 – 2014 Level 3 Certificate in First Line
Management
Welsh Government 2013 - 2014 Level 3 Apprenticeship in Management
Business Skills Sector
City & Guilds 2014 Level 2 Essential Skills in
Communication
City & Guilds 2014 Level 2 Essential Skills in Information
and Communication Technology
UWIC 2006 - 2008 HNC Business Studies
Cardiff University - 2006
12 week course Women in Management 20 credits
Cardiff and Vale Trust – ILM 2002 Introduction to Leadership and
Management Course
WJEC 2000 English Language A
English Literature A*
ACT Ltd 1998 -1999 NVQ 2 Information and Technology
Fitzalan High School O level grade B Art
CSE Grade 2 Maths
Grade 1 English
Grade 2 Human Biology
Typing RSA (1,2)

4. Additional Information
I enjoy keep-fit, reading and attending night classes such as salsa dancing and additional IT
courses. I attend and am involved in my local church. I own my vehicle and have a clean
driving licence.