Nicola Young has 13 years of experience working in various roles for the NHS. She has excellent computer, organizational, and communication skills. Her experience includes providing administrative support and secretarial duties such as managing diaries, arranging meetings, taking minutes, typing, and answering phones. She is reliable, hard-working, and able to work both independently and as part of a team.

1. Nicola Young
Profile I have worked for the NHS for thirteen years in a variety of roles. I am
reliable and hard working person with excellent computer skills. I can
work as part of a team or on my own.
- Computer literate – Word Processing (Office 2007/2010) Spreadsheets,
Database , Desk-Top Publishing , Outlook and PowerPoint
- Excellent Organisational skills and the ability to prioritise own workload.
- Excellent Diary Management Skills
- Experience of taking shorthand and minuting meetings including
arranging meetings and producing all supporting papers such as
agendas.
- Ability to work to a work under pressure to tight deadlines with changing
priorities
- I am used to working flexibly
Communication skills – I am good on the phone and enjoy mixing with
people.
Experience Humber NHS Foundation Trust – Willerby Jan 2001 to Present
Townend Court – Ward Administrative Assistant
I provide administration duties for two wards at Townend Court. My duties
include answering the phone, taking messages and passing them on in a
timely manner to the relevant people. Dealing with a variety of outside
organisations, such as outside care providers, social services, client family
and other professionals. Dealing with all administration tasks relating to
meetings, such as sending out invites, organisings meetings, minuting
meetings, producing agendas, distributing minutes, booking venues.
Other duties including photocopying, faxing, shredding, copy typing.
Training Department – Administration Assistant
My duties includes, data entry onto Lorenzo, copy typing, photocopying,
filing, answering the telephone.
Home: 01430 430534 Mobile: 07976184874Willow House
38 Knedlington Road
Howden
East Yorkshire
DN14 7ER

2. Board Support Unit – Administration Assistant
My duties included, photocopying, copy typing, setting up templates,
answering the telephone and taking messages.
Team Secretary – Positive Assets, CDWs, Senior Chaplain
I provide all administration and secretarial support for Positive Assets,
Chaplaincy and the Community Development Workers. My duties include
diary management, arranging and providing all administrative support for
meetings, copy typing, maintaining the Positive Assets client database,
monitoring and ordering stationary, absence returns, dealing with all
telephone calls for positive assets and senior chaplain, taking messages
and promptly passing messages on, dealing with all incoming and
outgoing post.
Secretary to Head of Patient Experience and Team Secretary to the
Patient Experience Team
I provided all secretarial and administration support for the Head of Patient
Experience and the Patient Experience Team. My duties included diary
management, arranging meeting, booking venues, arranging
refreshments, minuting meeting, copy typing, compiling results on
spreadsheet system, acting a first point of call, taking messages,
monitoring and ordering stationary, doing absence returns for the
department, dealing with incoming and outgoing post. The Patient
Experience Team consisted of Chaplaincy, User and Carer Development
Workers, Community Development Worker, Positive Assets, Voluntary
Services, Hotel Services
College House - Secretary
I provide secretarial support to both Change Programme Managers for
Hull and East Yorkshire. Andy Flockton the Change Programme Manager
for Hull also manages the Hull AOT at John Symons House which means
he is based there two days a week which means I have to liaise with the
Team Secretary at John Symons House when booking appointments. As
part of my role I work closely with the Mental Health First Aid administrator
to help provide administrative support for the Mental Health First Aid
project. My duties include diary management, arranging meetings, copy
typing, audio typing acting as first point of contact.
Secretarial Support Unit
The Trust has created Secretarial Support Units on both the first and
second floor which perform similar function to the Board Support Unit.
The Secretarial Support Unit on the second floor support the three Unit
General Managers, the Head of Nursing, Heads of Partnerships for Hull
and East Riding, Head of Organisational Learning, Head of Child &
Adolescent Emotional Well-Being Services, Principal Manager, Legal
Services and Pharmacy. Therefore I have moved into the Secretarial
Support Unit on the second floor. Where I still worked for both Heads of
Partnerships, but continued to support the Board Support Unit.

3. Partnerships/Board Support Unit - Secretary
I worked I work part-time for the Board Support Unit helping support anyone who
needed the extra support one of my duties includes preparing the TMT agenda,
Trust Board agenda , maintaining the Board Support Unit databases and
maintaining the Board Support Unit Procedures. I also still work part-time for the
Heads of Partnerships. My duties included acting as the first point of call, copy typing, filling,
taking messages, diary management, meetings preparation including preparing agenda
and papers, taking minutes of meetings.
Business and Planning – Secretary
The Planning and Partnerships department was split into two therefore
Planning became part of Business Development and Partnerships went into
the Nursing Directorate. Following this I moved into Business and Planning
so I was still working for both planning and partnerships. This meant I become
more involved supporting the secretary for Head of Business and Planning.
My duties included answering the telephone, diary management, copy typing,
filling etc.. .
Planning and Partnership Department Team
Secretary
I worked in the Planning and Partnership Department at Beverley,
Westwood Hospital. . My duties include answering the telephone, taking
messages, general word-processing, setting up meetings, co-ordinating
workshops, sorting the post, ordering stationery. I worked for about five
people in the department I also supported the PA to the Director of
Planning and Partnerships.
Bridlington
Hospital
Admin Assistant
I worked at Bridlington Hospital as part of a Voluntary scheme in the
Medical Records Department for a fortnight. Where my duties included
filling, answering the phone and data input. I found this really interesting
even though it only lasted a short while.
Education ITQ Level 2 in IT August 2013
Advance Minute Taking December 2011
June 2009 A2 English Language and Literature
June 2008 AS English Language and Literature
Basic European Computer Driving Licence July 2007
March 2007 RSA Stage Two Audio
January 2007 RSA Stage One Audio
Competed an NVQ Level 3 in Administration Achieved August 2006

4. June 2005 RSA Stage 3 Part One Text Processing
June 2004 Shorthand – 40 wpm
June 2004 RSA Stage Three Part Two Word Processing
Jan 2002 RSA Stage Two Part Two Word Processing
June 2001 RSA Stage Two Part One Text Processing
June 1999 RSA Stage One Part Two Word Processing
June 1999 RSA Stage One Part One Text Processing
Customer Services Level 2 Achieved July 2004
Feb 2000 – June 1999 City & Guilds Level 3 in Information Technology
Oct 1998 - June 1999 NVQ In Business Administration Level Two
1997- Jun 1998 Education GNVQ Intermediate, Information Technology
Sep 1991- Jun 1996 Driffield School - GCSE’s History C, English C,
Technology D.
Interests I enjoy going out and socialising with my friends, reading and cooking. I
also enjoy going to the gym where I do Zumba, pilaties, LBT, Aquafit and
swimming. I enjoy learning and would like to continue to develop myself
in the future. During my career to date I have continued training both
work based courses and at college.
References:
On request.