This document provides a summary of Susan M. Donegan's professional experience and qualifications. She has over 15 years of experience in various administrative roles in healthcare organizations, including executive assistant positions at hospitals like Brigham and Women's Hospital and Beth Israel Deaconess Medical Center. Her experience includes tasks like calendar management, meeting coordination, travel arrangements, correspondence, and providing administrative support to executives and departments. She has strong computer skills and experience with Microsoft Office applications.

1. Susan M. Donegan
82 Virginia Road, Unit 409
Lincoln, MA 01773
(H) 781-259-8103 (C) 617-285-7443
Professional Summary
A well organized and dedicated professional assistant with experience in administrative support to a large team. Major
strengths in all Microsoft Office programs, organization, verbal and written communication skills, detail-orientated with
commitment to follow-through, proven ability to multi-task, a true team player and problem solver. Adapts easily and
quickly learns ever-changing office systems and procedures.
Technical Summary
Advanced computer skills, proactive, work well individually or in a team setting, recording of meeting minutes, scanning,
calendar management, meeting coordination, travel arrangements MS Office, LMR, EMR, Word, Excel, PowerPoint,
database’s,Access,PeopleSoft,Outlook.
Professional Experience:
Pegasystems, Cambridge, MA (Contract) April 2016 – May 2016
Administrative Assistant/Partner Concierge
 Assisted Global Events with the execution of PegaWORLD including:
 Appointment setting
 Shipping
 Signage
 Organized meetings involving partners, customers, and Pega sales staff as well as executive management.
 Coordinated individual partner calendar(s) scheduling
 Adjusted meetings
 Tracked changes
 Reported requirements/issues to management to ensure all facets of meetings were complete.
Genzyme, Framingham, MA (Contract) December 2015 – March 2016
Executive Assistant,Lab Clinical Specialties
 Provided administrative support to the Vice President, Clinical Lab Science, and her staff.
 Provided administrative support, requiring a complete knowledge of department functions.
 Responsibilities included preparing grammatically correct correspondence,reports, tables, and analyses.
 Exercised discretion in handling of confidential material and information.
 Assisted with special projects as assigned.
 Responsible for organization and maintenance of department filing system, including potentially confidential
data.
 Ensured department supplies needs were met.
 Managed department communications for manager(s), including mail and email.
 Responded to various inquiries for information according to general guidelines.
 Coordinated meetings, maintained calendars, made travel arrangements,etc.
 Provided clerical support as necessary,including filing, faxing, copying, scanning, performing data entry, etc.
 Completed miscellaneous duties, as requested.
 Contacts were frequent with individuals representing other departments, and/or representing outside
organizations.
 Contacts involved obtaining or providing information or data on matters of moderate importance to the function
of the department or which may be of a sensitive nature.
 Demonstrated ability in the application of requisite skills and applied additional skills and knowledge acquired
through experience to perform the more complex tasks of the position.
 Generally received no instructions on routine assignments while under limited supervision.
 Received general instructions on new work, which was generally reviewed upon completion.

2. Merck Pharmaceuticals,Lexington, MA(Contract) Nov. 2015 – Jan, 2016
Project CoordinatorI, Compliance
 Typed and disseminated correspondence from the Director and staff
 Calendar management
 Locate, review and print assays relative to specific products.
 Meeting coordination
Steward Healthcare, Boston, MA(Contract) March 2015 – April 2015
Executive Assistant,Office of the President
 Typed and disseminated correspondence from the President,
Chief Medical Officer and Chief Financial Officer
 Heavy calendar management
 Travel arrangements, both domestic and international
 Meeting coordination
 Gathered information and produced reports
Siemens Healthcare Diagnostics, Walpole, MA (Contract) February 2015 – March 2015
Administrative Assistant, Environmental Safety
 Typed and disseminated correspondence from Director, Health
Management and Environmental Safety
 Produced weekly reports relative to safety issues reported
 Calendar management
 Received phone calls and assigned problems to Environmental Services staff
 Meeting coordination
Siemens Healthcare Diagnostics,Walpole, MA (Contract) July 2013 – December 2014
Administrative Assistant, Technical Operations
 Located hardcopy/SharePoint copy of company assays
 Reviewed assays, ensuring company name, addresses, and chemicals were correct and up-to-date, meeting FDA
approval
Brigham and Women’s Hospital, Boston, MA (Contract) February 2013 – March 2013
Administrative Assistant, Section Chief, Endoscopy
 Calendar management
 Travel Arrangements
 Coordinated meetings and seminars
 Tracked CME’s
Northeastern University, Boston, MA (Contract) Nov. 2012 – Dec. 2012
Administrative Assistant, Corporate Foundation & Relations
 Calendar management
 Coordinated functions for donors
 Tracked donations/sent thank you letters to donors
 Coordinated conference/video calls

3. Steward Healthcare, Westwood, MA (Contract) August 2012 – October 2012
Executive Assistant to the Vice President and Director, HR
 Coordinated and executed company-wide annual employee benefit
information and mailing
 Heavy calendar management
 Meeting coordination
 Monthly reports
Tufts University, Medford, MA (Contract) July 2011 – May 2012
Senior Administrative Assistant, Office of Student Affairs
 Reported to three deans, Student Affairs
 Scheduled meetings with students and deans
 Contacted and assisted student’s families
 Ordered office supplies
 Updated highly sensitive student files
 Worked with the campus police, Medford police, relative to neighbor complaints and arrests
Brigham and Women’s Hospital, Boston,MA (Contract) Aug. 2010 – Feb. 2011
Medical Records
 Transcribed, filed/sent physician notes
 Worked with physician offices and patients relative to medical record requests
Northeastern University, Boston, MA March 2010 – June 2010
Administrative Assistant, Chair, Department of Physical Therapy
 Maintained chair’s calendar
 Worked with professors on creating, sending and calculating results of surveys
 Coordinated meetings and functions
 Worked with student employees, disseminating various tasks
 Data entry for various reports
Boston Medical Center, Boston, MA July 2009 – Nov. 2010
Administrative Assistant, Section Chief, Gastroenterology
 Responsible for all administrative tasks assigned by Section Chief and staff. Maintained calendar/coordinated
meetings
 Assisted in updating departmental web page
 Coordinated travel, meetings, seminars
 Assisted in Fellowship Program
Temporary Executive Assistant Positions, Boston, MA January 2009 – July 09
Schepens Eye Research Institute, Boston,MA Nov. 2008 – Jan. 2009
 Reported to researchers and scientists assisting with research for and grant submissions
 Meeting Coordination
 General Correspondence
 Coordinated weekly staff meetings

4. Children’s Hospital, Boston,MA Aug, 2008 – Oct. 2008
Administrative Assistant, Director, Center on Media and Child Health
 Correspondence
 Web page updates
 Clinical, office and administrative calendars
 Coordinated meetings
 Monthly reports
Massachusetts General Hospital, Boston, MA March 2008 – June 2008
Administrative Coordinator, Department of Neurosurgery
 Responsible for administrative tasks relative to the lab
 Typed and submitted grants
 Tracked monies supported via grants
 Coordinated meetings, travel arrangements, lecture series
 Created purchase orders, check requests, petty cash paperwork
 Coordinated student employment and fellowships
Beth Israel Deaconess Medical Center Boston, MA Oct. 2006 – April 2007
Administrative Coordinator, Department of Radiology
 Typed and disseminated patient-related and academic correspondence
 Coordination of chest fellowship candidates, arranging visits to Boston and meetings with staff
 Coordination of grant studies, including coordination of clinical trials
Beth Israel Deaconess Medical Center,Boston, MA April 1998 – October 2006
Administrative Assistant, Office of the Chairman
 Administrative correspondence
 Meeting coordination
 Calendar Management
 Maintained and monitored physician’s staff appointments
Education:
 Massachusetts Bay Community College, Wellesley, MA January 1986
Associate Degree, Business Administration/Word Processing