Highly skilled, professional and compassionate Health Care Professional with a proven track record of over 16 years of success, dedication and superior service in the Clinical and Surgical areas. Also possesses over 4 years of Ophthalmic Management. Comfortable in a fast-paced environment with demonstrated ability in developing, building and maintaining positive and productive internal and external relationships on all levels. A valued team member who is able to quickly evaluate and assess a situation and apply analytical and critical thinking techniques to establish a solution. Able to work productively and independently, as well as part of a team. In pursuit of a rewarding management position utilizing my strong background in the health care field.

1. Tiffany McNeill
February 22, 2016
RE: Multiple Open Postitions, posted January - February 2016
Dear Director of Human Resources,
I'm contacting you in regards to the position matched to my skill set on Indeed.com . I am very
interested in further particulars and in meeting with you to discuss how the depth of experience I can
offer will contribute to your leading industry position. I have a strong working knowledge of the
healthcare industry. At the medical practice of Adam J. Scheiner, M.D., I penetrated new, local and
international, markets and retail channels through: strategic planning, competitive analysis, product
concepts, packaging, pricing, advertising, collateral, promotions, and trade shows. As practice manager,
I was responsible for:
Planning and negotiating media buys, including TV, radio, print and digital.
Leading and coordinating the logistics for appearances on nationally televised program including, "The
Doctor Oz Show."
Implementing and evolving high-impact strategies to target new business opportunities and new
markets.
Developing and implementing the use of a custom database and tracking program, ensuring ease of
leads transition and processing to ensure prospective patients were converted to active patients.
With my skill set and proven track record, I can be a valuable addition to WellCare Health Plans. I'd be
happy to provide greater detail about my skills and experience during an interview. Please call or email me
at your earliest convenience.
Sincerely,
Tiffany McNeill
(727) 642-3260
tsmc524@gmail.co
m
2851 Sarah Dr, Clearwater FL 33759
Cell: (727)642-3260 - tsmc524@gmail.com

2. 09/2016 to 11/2015
Largo, FL
05/2011 to 07/2013
Safety Harbor, FL
04/2002 to 08/2012
Tampa, FL
TIFFANY MCNEILL
Professional Summary
Highly skilled, professional and compassionate health care professional with a proven track record of over 18 years of
success, dedication and superior service in the management, clinical and surgical areas. Also possesses over 4 years
experience with management of medical practice. Thrives in a fast-paced environment with demonstrated ability in
developing, building and maintaining positive and productive internal and external relationships on all levels. A valued
team member who is able to quickly evaluate and assess a situation and apply analytical and critical thinking techniques
to establish a solution. Able to work productively independently as well as part of a team. In pursuit of a rewarding
management position utilizing my strong background in the health care field.
Skill Highlights
Vendor relations & Vendor sourcing
Confident public speaker
Staffing management ability
Conflict resolution
Personal and professional integrity
Staff training and development
Skilled negotiator
Complex problem solving
Global and strategic sourcing
Customer Relationship Management (CRM)
Detail-oriented
Superb time management skills
Critical thinking proficiency
Claims analysis and review specialist
Operations management
Policy/program development
Cross-functional team management
Procedure development
Relationship building
Client relationships
Quantifiable revenue increases
Skilled negotiator
Inventory control
MS Office proficient
Process improvement strategies
Professional Experience
Ophthalmic Technician/Back Office Supervisor
THE EYE INSTITUTE OF WEST FLORIDA
Apply surgical and clinical skills and expertise in day-to-day needs and responsibilities as an Ophthalmic
Technician.
Examine patients, determining their visual acuity and perception, focus and coordination, ocular motility, eye
muscle functions, intraocular pressure, ocular motility and pupil size, equality and reaction.
Sensitive to the needs of geriatric patients.
Comforted patients and provided them with reassurance and encouragement.
Expertly operate ophthalmic instruments, including refractors, auto-refractor, ophthalmoscopes and retinoscopes.
Maintain personal and confidential patient data for patient charts and files.
Manage and supervise all administrative (back office) tasks for the business.
Conduct post-operative follow-up with patients and their recovery status.
Patient Care Technician/CNA/Nursing Student (Part-time while in school)
MEASE COUNTRYSIDE HOSPITAL
Utilized skills in assisting staff with the day-to-day patient medical and personal care and needs.
Provided patients and families with emotional support.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily
inputs and outputs.
Ocularplastic Practice Manager/Business Development, Lead Clinical Management
Dr. Adam Scheiner, M.D., The Tampa Eye Clinic
Planned and negotiated media buys, including TV, radio, print and digital. Led and coordinated the logistics for
2851 Sarah Dr., Clearwater, FL 33759 | C: (727) 642-3260 | tsmc5242@gmail.com

3. 06/2005 to 10/2006
Chesterfield, MO
Pinellas Park, FL, United States
Tampa, FL
2009
Clearwater, FL, United States
appearances on nationally televised program including, "The Doctor Oz Show."
Penetrated new, local and international, markets and retail channels through: strategic planning, competitive
analysis, product concepts, packaging, pricing, advertising, collateral, promotions, trade shows, and
communications.
Served as point of contact for incoming leads regarding public relations.
Developed and implemented the use of a custom database and tracking program, ensuring ease of leads
transition and processing.
Coordinated and managed all administrative tasks for the business, including patient travel and lodging needs.
Traveled with physician to assist with managing trade shows, celebrity award events (i.e., Grammys and MTV
Movie Awards) to
Implemented and evolved high-impact strategies to target new business opportunities and new markets. inform
prospective patients.
Was instrumental in growing new business through interaction at external events and interactions.
Managed seminars, tradeshows, one-on-one presentations for sales and informational purposes.
Vetted, hired, trained and developed qualified and talented technicians.
Developed and prepared technician sales packages and educational materials.
Designed and developed all promotional materials.
Addressed and resolved all complaints and concerns.
Surgical Dept Manager/Lasik Coordinator
Pepose Vision Institute
Reorganized surgical scheduling department, resulting in increased department efficiency and reduction of
overheard cost and implemented a more effective inventory program for multifocal lenses.
Designed and created marketing collateral for sales meetings, trade shows and company executives.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing
codes.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Provided support for CEO, CFO and sales team in managing operation workflow.
Successfully established effective systems for record retention by creating database for daily correspondence
tracking.
Presented lasik surgical education seminars to prospective patients 2-3 evenings a week for over 1 year.
Education and Training
Associate of Science: Nursing (current 2 completed semesters)
St. Petersburg College
GPA: Phi Theta Kappa, National Honor Society
Member - Phi Theta Kappa, National Honor Society
Member - Student Nurses Association
Member - American Nurses Association
Bachelor of Science: Biological Science
University of South Florida
Associate of Arts: Biological Sciences, Advance Mathematics, All Nursing Prerequisites
St. Petersburg College
General Education and Nursing prerequisites
Member- Phi Theta Kappa, National Honor Society
Community Service
Active, full member, of the charitable 501(C)(3) organization - La Familia de Gladiatores Krewe, Inc -
support/volunteer for numerous domestic abuse shelters and children's homes across 3 counties in Florida.
AVID, Advancement Via Individual Determination, tutor for middle school - 2 years.

6. To Whom It May Concern:
I am writing this letter to offer my highest recommendation for
Tiffany McNeil. Tiffany consistently delivers the highest quality patient
care. She possessed superlative critical thinking abilities, learns quickly, and
handles complex information. She is also very caring, gentle, compassionate,
conscientious, and professional at all times. Tiffany possesses the energy
and stamina to sustain a high level of performance over a full twelve-hour
shift. She is a natural leader on the floor, has a pleasant temperament, and is
able to take constructive feedback that is critical of her performance. Tiffany
is enthusiastic, focused, and eager to learn, displays great initiative, and is an
effective team player. She is an intelligent, capable, and personable young
woman. She is always quick on her feet, with sensible reactions in all the
circumstances I've seen her in. I feel confident in saying that she is capable
of handling any situation with thoughtfulness and maturity. Without
question, Tiffany demonstrates outstanding nursing potential and would
make an excellent addition to any healthcare team.
Thank you for your kind consideration of this recommendation.
~~
ather chla, R.N. CNII
e Counrtyside Hospital
Shaffer 4N- Med/Surg. One. & Pediatrics
727- 409-6040 C 727-725-6864 W