Cristina Castaneda has over 20 years of experience providing clinical administrative support at M.D. Anderson Cancer Center in Houston, Texas. She has assisted outpatient clinics with healthcare education and clinical trials. She is recognized for building a successful track record in patient satisfaction. Her resume details her roles of increasing responsibility, including office manager, senior administrative assistant, departmental buyer, and secretary across various departments at M.D. Anderson Cancer Center and other previous employers.

1. Cristina Castaneda
6516 Avenue “C” email: ccastaneda8099@gmail.com
Houston, TX 77011 cell: 713-447-8099
Clinical Administrative Support Staff with over twenty years of experience in healthcare at M.D. Anderson.
Assisting outpatient clinics with healthcare education and in-services with Phase I and Phase II clinical trials. Assist in
building a successfultrack record with patient satisfaction during and after treatment time for patients and family
members. Recognized as a dedicated and consistent support stafffor clinical research team and services outcome.
PROFESSIONAL EXPERIENCE
The University of Texas February, 1991 – March, 2016
M. D. Anderson Cancer Center Houston,TX 7030
Office Manager/Sr. Administrative Assistant
Clinical and Translations Research Center (CTRC); CTRC Laboratory and Clinical Center for
Targeted Therapy (CCTT)
Provide administrative support to the CTRC; CTRC Lab and CCTT, management staff that includes, 1 - Clinical
Administrative Director; 2 - Nurse Managers; 1 – Laboratory Manager; 1 – Assistant Nurse Manager; 1 – Clinical
Business Manager and 1 – Patient Access Manager,manage telephones support,schedule/arrange appointments on
calendar and provide logistical support for meeting (catering, audio visual, etc). Provide services and assist over 125
employees. Process reimbursement and travel request using the Concur system. Manage multiple priorities and
resolving complex issues departmentally and inter departmentally. Also process staffreimbursement within
institutional guidelines. Assist Human Resources Recruitment office in the process e-jduf for transfer into our
departments and recruitment documentation. Primary Kronos timekeeper for all departments making sure accurate data
is enter into each employee’s time sheet. Support the CBM by entering purchase requisitions in Resource One,
departmental buying for office supplies,maintain and service equipment as/when needed. Reconcile departmental
financial accounts along with departmental Procard on a monthly basis. Coordinate staff monthly
celebration/graduation/holiday/milestone luncheons and conference rooms. Utilize my customer services by greeting
patients,family members, vendors and other department staff when assisting the receptions desk for lunches, vacations
and backup for call-ins Custodial of all personnelrecord maintain up do MDA institutional policy and Joint
Commission requirements. Distribute departmental mail to staff and management team.
Sr. Administrative Assistant
Clinical and Translations Research Center (CTRC); CTRC Laboratory; Phase I Clinic and Phase I
Program Department (Ad-Interim)
Provide secretarial support to the Clinical and Translations Research Center (CTRC); CTRC Laboratory; Phase I Clinic
and Phase I Program Department (Ad-Interim). Management Staff that includes, 1 - Clinical Administrative Director; 1
- Nurse Manager; 1 – Laboratory Manager; 1 – Assistant Nurse Manager; 1 – Clinical Business Manager; telephones
support,schedule/arrange appointments on calendar and provide logistical support for meeting (catering, audio visual,
etc). Manage/schedule conference room on R10. Provide services and assist over200 employees. Train new clerical
staff in the Phase I Program Department. Manage,assign and assist clerical staff with daily project. Make travel
arrangements for all levels of staff within the departments. Manage multiple priorities and resolving complex issues
departmentally and inter departmentally. Also process staff reimbursement within institutional guidelines. Assist
Human Resources Recruitment office in the process e-jduf for transfer into our departments and recruitment
documentation. Primary Kronos timekeeper for all departments making sure accurate data is enter into each employee’s
time sheet. Arrange departmental buying for office supplies, forms and maintain and service equipment as/when
needed. Distribute mail to all staff in both departments.
Sr. Administrative Assistant
Ambulatory Treatment Center (ATC), Emergency Center and Phase 1 Programs (Ad Interim)
Provide secretarial support to the Ambulatory Treatment Center, Emergency Center and has been assigned a new
department Phase 1 Programs (effective 03/01/05) Management Staff that includes, 3 - Clinical Administrative
Directors; 1 - Patient Care Nurse Managers; 3 - Nurse Managers; 2 – Clinical Business Managers; telephones support,
arrange appointments in Lotus notes calendar, organize meeting, provide logistical support for meeting (catering, audio

2. visual, etc). Manage two conference rooms in the Emergency Center and on R10. Provide services and assist over 200
employees. Train new clerical staff in the ATC. Manage, assign and assist clerical staff with daily project. Make travel
arrangements for all levels of staff within ATC & EC. Manage multiple priorities and resolving complex issues
departmentally and inter departmentally. Actively participated/ideas in the ATC-ACB Activation Team for ATC new
clinic opening in January 2005. Also process reimbursement within institutional guidelines. Assist Human Resources
Recruitment office in the process e-jduf for transfer into our departments and recruitment documentation. Primary
Kronos timekeeper for all departments making sure accurate data is enter into each employee’s timesheet. Process
general typing,transcription, filing for staff within a reasonable time frame. Arrange departmental buying for office
supplies,forms and maintain and service equipment as/when needed. Distribute mail to all staff in both departments
Administrative Assistant
Ambulatory Treatment Center and Emergency Center
Provide secretarial support to the Ambulatory Treatment Center and Emergency Center Management Staff that includes,
2 - Clinical Administrative Directors; 2 - Patient Care Nurse Managers; 1 - Nurse Managers; 2 – Clinical Business
Managers; telephones support,arrange appointments in Lotus notes,organize meeting, provide logistical support for
meeting (catering, audio visual, etc). Make travel arrangements. Also process reimbursement within institutional
guidelines. Assist with HR process e-jduf and recruitment documentation. Primary Kronos timekeeper for both
departments. Process general typing for staff. Arrange departmental buying for office supplies,forms and maintain and
service equipment when needed. Distribute mail to all staff in both departments.
Secretary II
General Internal Medicine
Duties include: product typewritten assignments as require; compile, organized and maintain records/reports/forms;
coordinate /maintain appointment calendars for the Center Administrative Director, Nurse Manager and the Emergency
Center Conference Room; answer telephones; aid to our Research Program personnel; monitor /order office supplies as
needed; and maintain office equipment. Timekeeper of Kronos joint assignment with ATC scheduling team. Member
of the ATC Scheduling Task Force. Aid to the Center Business Managerand Assistant Nurse Managerin Bed, Chair,
Greenpark and Emergency Center with staff scheduling and various duties.
Departmental Buyer/Secretary II
Position within the Department of Professional Practice within the Division of Nursing.
Duties included: product typewritten assignments as require; compile, organize and maintain records/reports/forms;
coordinate/maintain appoint calendar for the Department Chairperson and directors; answer telephones; aid to our
Administrative Assist II; monitor/order office supplies as needed; and maintain office equipment. Nursing
representative on MDACC Tenant Committee. Initiate facility work request and catering request for the Division of
Nursing. Generate annual inventory reports on all Division of Nursing equipment. Provide data entry for Information
Management Center. Assist the Nurse Manager in SICU and MICU with staff scheduling and various duties as
assigned.
World Marine Associates, Inc. 1985 - 1991
Secretary Houston,Texas
Daniel F. Young, Inc. 1981 - 1985
Secretary Houston,Texas
Wilson’s Jewelers 1980-1981
Customer Service/Receiving Clerk/Cashier Houston,Texas
K-Mart 1979 - 1980
Assistant Head Cashier, Service Desk, Department and Lay-a-way Assistant, and Cashier Pasadena,Texas
EDUCATION
1981 Achieved G.E.D. – San Jacinto College
1978-1980 Deer Park High School
REFERENCES
Available upon request