Crosby is known for concepts like "Do it right the first time" and "zero defects". He defines quality as a product meeting the requirements established by a company based on customer needs. Crosby emphasizes prevention management across all areas of a business. He outlined his own 14 points for quality management that differed from Deming's 14 points and focused on management commitment, quality improvement teams, measurement, and supervisor training.

1. Crosby
Crosby is known for his concepts of “Do it
right first time” and “zero defects”. He
0
defines quality as conformance to
requirements which the company itself has
established for its products based directly
on customer needs. He emphasizes
prevention management in every area. He
gave his own 14 points for quality
management which were different from the
14 points of Deming. Defects

2. Crosby’s 14 points
1. Management commitment.
2. Quality improvement team.
3. Quality measurement.
4. Cost of Quality.
5. Quality awareness.
6. Corrective action.
7. Zero defects planning.
8. Supervisor training.
9. Zero defects day.
10. Goal setting.
11. Error cause removal
12. Recognition.
13. Quality Counsels.
14. Do it all over again.

3. FICCI CE