The document discusses Philip B. Crosby's contributions to quality improvement, including establishing the Zero Defects Program which aims for defect prevention over inspection and correction. It notes Crosby initiated the idea that quality should be measured in monetary terms and that the standard for quality is conformance to requirements. The document also quotes Crosby saying people are conditioned to believe errors are inevitable but they are actually anticipatable.

1. Implementing Quality Improvements
Deliani Martínez-Cepero
TRVM 1201
Prof. Traister
4/3/13

2. Biographical Information
 June 18, 1926 – August 18, 2001
 Was a businessman
 Initiated the Zero Defects Program
 Started a management consulting group
 His first book was called “Quality is Free”

3. Crosby’s Contributions
 Zero Defects Program
1. Quality is conformance to requirements
2. Defect prevention is preferable to quality
inspection and correction
3. Zero Defects is the quality standard
4. Quality is measured in monetary terms

4. Think about it…
“People are conditioned to believe that
error is inevitable. We not only accept
error, we anticipate it.”
“Quality is Free”
Philip B. Crosby

5. References
 Mike Richman (2006). “The Quest for Zero
Defects”. Retrieved from
http://www.qualitydigest.com/april05/articles/
05_article.shtml
 Wikipedia (2013). “Philip B. Crosby”. Retrieved
from
http://en.wikipedia.org/wiki/Philip_B._Crosby
 Phillip H. Williams (2010). “Zero Defects: What
Does It Achieve? What Does It Mean?”.
Retrieved from
http://www.isixsigma.com/new-to-six-
sigma/sigma-level/zero-defects-what-does-it-
achieve-what-does-it-mean/