This document provides a summary of qualifications and employment history for Donna M. Allen. Over her career, she has gained extensive experience in reception, office support, customer service, accounting and case management roles. She possesses strong communication, administrative and computer skills. Recent work experiences include accounts payable roles at Robert Half Account Temps and Columbia Gas as well as case management positions at SMOC, Justice Resource Institute, and Advocates Inc.

1. Donna M. Allen
Framingham, MA ● dmallen48333@gmail.com ● 508.854.1354
SUMMARY OF QUALIFICATIONS
Proficient Receptionist, Office Support, Customer Service and Accounting Specialist offered
many years of service in these diverse roles. Possessed excellent communication and
interpersonal skills while performing efficiently, despite sudden deadlines and changing
priorities.
While working for high profile companies such as; Columbia Gas, Math Works, Shepherd &
Goldstein a CPA Firm and Boston Scientific maintained a high degree of professionalism and
confidentiality.
Computer skills include: Micro-soft office, Power Point, Excel, Quick books, Peachtree, ETO,
Marlin, Lotus, Catalyst, Sage Timberline, MA 90 and Solomon.
During 2013 maintained multiple jobs due to the economy. I recently, worked as a contractor for
several companies providing Accounts Payable support.
EMPLOYMENT HISTORY
Robert Half Account Temps, Westborough, MA (Temporary Staff)
Accounts Payable, December 2014- Present
• Processed AP in a timely manner for different companies
• Made appropriate and accurate corrections to invoices and processed for payment
• Worked closely with the controller to make AP run as smoothly as possible
Columbia Gas, Westborough MA (Contractor)
Receptionist-Accounts Payable, July 2014-14 November 2014
• Processed AP in a timely manner.
• Booked and Scheduled Conference Rooms for Staff.
• Greeted guests and answered company calls directing customer’s to the appropriate department.
SMOC, Framingham, MA
Scattered Sites Case Manager, 2013-2014
• Updated records with the appropriate departments regarding the updates of the clients’ performance.
• Research and contacted the appropriate referrals for the client’s and their family members.
• Worked as a team with other case managers assessing needs for obtaining housing.
• Organized essential and confidential information for each family.
Justice Resource Institute, (JRI) Westborough, MA
Case Manager, 2013
• Kept confidential daily paper work on the progress of clients.
• Wrote monthly reports regarding data collected on the performance of the client and their goals.
• Worked closely with other professionals on client’s behavioral plans and goals.
Math Works, Natick, MA (Temporary)
Receptionist/Administrative Assistant, 2013
• Supported Human Resources by preparing for candidates interviews and appointments.
• Managed Company email faxes directing to appropriate departments.
• Weekly reconciled cash box for company store and movie tickets.
• Distributed passes to employee’s using SharePoint.
• Greeted department guests.
Sheppard & Goldstein CPA Firm, Framingham, MA (Temporary)
Administrative Assistant, 2012-2013
• Created PDF files for paperless CPA firm.

2. • Provided Customer Service to clients by supporting CPA’s preparing pretax forms and assisting clients as
needed.
Donna M. Allen
Framingham, MA ● dmallen48333@gmail.com ● 508.854.1354
Boston Scientific, Natick, MA (Contracted)
Receptionist/Office Support/Security, 2010-2012
• Resolving customer/client questions and complaints in a timely and courteous manner.
• Offered customer service/problem solving to 120-140 callers daily, directing calls to the appropriate
department or person.
• Greeted and registered high-profile guests for executives in a timely manner, making guest arrival known.
During registration made operations and procedures run smoothly in order to create a welcoming and
secure environment by following company and security protocol.
• Updated guest database making sure all information was correct by using email registrations and back-up
from outlook to ensure all information was accurate for this medical global company.
• Scheduled appointments and reserved conference rooms for employee meetings.
Advocates Inc., Ashland, MA
Case Manager/Day Habilitation Program, 2009-2010
• Created a weekly schedule for the day-habilitation program establishing daily organization and stability for
the clients and their individual behavioral plans.
• Planned and implemented the weekly curriculum for the Day Habilitation program, meeting all the criteria
set by Advocates in order to assist the program to run effectively and efficiently.
Perkins School for the Blind, Watertown, MA
Teaching Assistant, 2007-2008
• Assisted teachers working with visually impaired students teaching daily living skills/adult living and
conducted evaluations, recording information on the student’s progress.
• Assisted Orientation and Mobility Specialists in residential school setting establishing open communication
with the Specialist regarding the student and my observations.
Diversified Staffing Group, Natick, MA
Billing Coordinator/Accounts Payable, 2004-2007
• Processed and prepared Accounts Payable in a timely and efficient manner.
• Extremely attentive to detail, producing high quality work.
• Trained new employees’ billing procedures for the temporary medical staff.
• Multi-tasked within a busy billing and payroll office.
• Cut billing errors 80% within the first three months.
• Prepared and distributed internal payroll in a timely and accurate manner.
.
DMI Non-profit organization (Business office), Worcester, MA
DMI Representative/Receptionist, 1995-2002
• Performed a wide range of Customer Service/ Administrative functions in order to support the running
of the Non-profit organizations’ small business support office.
• Provided Customer Service for an emergency call center referring people to the appropriate agencies.
• Generated cold calls for fundraising/donations.
• Researched grants applicable for funding the non-profit organization and their needs.
• Managed large bulk mailing jobs from local companies in a timely and efficient manner.
• Accurately trained volunteers in the appropriate procedures of bulk mailing in compliance with the
United States postal system.
• Succeeded in soliciting volunteers and funding for the needs of the company.
EDUCATION
Worcester State College, Worcester, MA

3. Bachelor of Science in Psychology
2