This document discusses crisis intervention and outlines Kubler-Ross's five stages of grief: denial, anger, bargaining, depression, and acceptance. It defines a crisis as a state of disequilibrium caused by an event overwhelming an individual's coping mechanisms. Crises can be maturational, situational, or social. Crisis resolution can be pseudo, unsuccessful, or successful. Crisis intervention techniques help individuals understand and cope with intense feelings during a crisis through assessment, defining the event, developing a plan of action, increasing awareness of feelings, and helping attain mastery over feelings.