Crisis communication involves three phases - pre-crisis, crisis response, and post-crisis. In the pre-crisis phase, organizations should have a crisis management plan, team, pre-drafted messages, and communication channels in place. During a crisis, the initial response should be quick, accurate, and consistent, prioritizing public safety. In the post-crisis phase, recovery efforts and reputation repair continue through ongoing communication. Crisis counselors provide brief support and resources to help individuals and communities cope after traumatic events like disasters, violence, or domestic abuse. Self-care is important for counselors to prevent secondary trauma.