This is the presentation for the crisis management plan we prepared with my friend for our crisis communication class. You can find the actual crisis management plan here: http://slidesha.re/hW1Fur
If there was a man-made or natural disaster, how would your business respond? Do you have a contingency plan in place? What kind of financial and economic impact would a disaster have on your business? As you can see, there are many questions that need rock solid answers, regardless of the type of loss. Business contingency planning and emergency preparedness and readiness strategies plan an important role in determining if a business will survive and thrive in the face of adversity. Learn more about proper planning and execution. For more information contact the consultants at The Windsor Consulting Group, Inc. We have seen or been through many emergency situations with our customers. Let us show you how to be ready when disaster strikes.
COVID-19 Crisis Management Toolkit for Family Business (Executive Summary)Devin DeCiantis
As the short-term impact and longer-term implications of the COVID-19 pandemic continue to develop, LGA has developed a collection of slides for you to share freely with your family, your Board and your executives to help them make sense of the situation and build a common vocabulary and toolkit to deal with the crisis.
The slides include practical advice for enterprising families and their key governance entities (Boards, Family Councils, C-Suite, Foundations) for developing a short-term crisis response plan, as well as ideas from our Risk Practice for designing a longer-term Family Enterprise Risk Management (FERM) program. We have also included updated data and analysis on the pandemic more generally.
You can download an Executive Summary here on SlideShare or visit our Crisis Portal at the link below for full reports on each section plus links, videos and additional resources:
https://www.lgassoc.com/insights/covid-19-family-business
Be safe and we hope this is helpful,
- Your LGA Global Advisory Team
“You can download this product from SlideTeam.net”
Showcase the process by which an organization deals with a disruptive and unexpected event using the Crisis Management PowerPoint Presentation Slides. Discuss the potential threats such as loss in sales, customer dissatisfaction, decrease in customer loyalty, increased overall expenses, tarnished reputation, and their impact on the firm’s overall performance. Take the assistance of our content-ready emergency management PowerPoint slide deck and highlight the methods used by the organization to deal with these threats. Discuss the purpose of the crisis management plan such as to minimize losses, to undertake the rescue operations, to ensure the security and safety of staff and visitors, etc. Make strategic decisions in order to reduce response time and provide guidance to the rest of the organization by taking the help of these crisis management planning PPT visuals. Highlight the steps to create the crisis management plan with the help of business continuity planning PowerPoint slideshow. Therefore, download our professionally designed contingency planning PowerPoint slide design and ensure that the organization is appropriately prepared for a crisis. https://bit.ly/31Oy8cj
If there was a man-made or natural disaster, how would your business respond? Do you have a contingency plan in place? What kind of financial and economic impact would a disaster have on your business? As you can see, there are many questions that need rock solid answers, regardless of the type of loss. Business contingency planning and emergency preparedness and readiness strategies plan an important role in determining if a business will survive and thrive in the face of adversity. Learn more about proper planning and execution. For more information contact the consultants at The Windsor Consulting Group, Inc. We have seen or been through many emergency situations with our customers. Let us show you how to be ready when disaster strikes.
COVID-19 Crisis Management Toolkit for Family Business (Executive Summary)Devin DeCiantis
As the short-term impact and longer-term implications of the COVID-19 pandemic continue to develop, LGA has developed a collection of slides for you to share freely with your family, your Board and your executives to help them make sense of the situation and build a common vocabulary and toolkit to deal with the crisis.
The slides include practical advice for enterprising families and their key governance entities (Boards, Family Councils, C-Suite, Foundations) for developing a short-term crisis response plan, as well as ideas from our Risk Practice for designing a longer-term Family Enterprise Risk Management (FERM) program. We have also included updated data and analysis on the pandemic more generally.
You can download an Executive Summary here on SlideShare or visit our Crisis Portal at the link below for full reports on each section plus links, videos and additional resources:
https://www.lgassoc.com/insights/covid-19-family-business
Be safe and we hope this is helpful,
- Your LGA Global Advisory Team
“You can download this product from SlideTeam.net”
Showcase the process by which an organization deals with a disruptive and unexpected event using the Crisis Management PowerPoint Presentation Slides. Discuss the potential threats such as loss in sales, customer dissatisfaction, decrease in customer loyalty, increased overall expenses, tarnished reputation, and their impact on the firm’s overall performance. Take the assistance of our content-ready emergency management PowerPoint slide deck and highlight the methods used by the organization to deal with these threats. Discuss the purpose of the crisis management plan such as to minimize losses, to undertake the rescue operations, to ensure the security and safety of staff and visitors, etc. Make strategic decisions in order to reduce response time and provide guidance to the rest of the organization by taking the help of these crisis management planning PPT visuals. Highlight the steps to create the crisis management plan with the help of business continuity planning PowerPoint slideshow. Therefore, download our professionally designed contingency planning PowerPoint slide design and ensure that the organization is appropriately prepared for a crisis. https://bit.ly/31Oy8cj
Crisis Communication Planning And Management Powerpoint Presentation SlidesSlideTeam
Get our Crisis Communication Planning And Management PowerPoint Presentation Slides to encapsulate crisis management and communication plan. The key objectives of your crisis plan can be effectively discussed by using our readily available crisis management plan PowerPoint slide deck. Discuss the types and levels of crisis management with the help of these PPT layouts. Details about the crisis directory, risk assessment, crisis inventory, crisis communication control center, etc can be easily provided using our readily available PPT presentation. Take the assistance of this crisis communication strategy’s PPT visual, to highlight the communication plan for notifying the public along with a key message. The presentation allows you to depict crisis communication policy, crisis management steps, and evaluation form for post-crisis. Provide reliable information to avoid rumors and backlash with our content-ready PPT slideshow. Thus, Incorporate our professionally designed crisis communication planning PowerPoint presentation to communicate information about crises to the public. https://bit.ly/3i6kgQc
The secret of a successful Crisis Management & Continuity PlanPECB
Disasters come unexpectedly! How long will it take to produce a good Business Continuity Plan?
Whether you already have or need to create a new BCP, Tim will help you create a great one by sharing his secrets to a successful Crisis Management & Continuity Plan.
Main points covered:
• What a plan is and is not
• Building blocks for a good plan
• Plan structure – must have and nice to have
• Plan validation
Presenter:
Tim Dalby-Welsh, Winner of BCi Europe’s Newcomer of the Year Award 2017, joined Needhams 1834 Ltd. after a successful career in the British Army and time working for a global disaster relief NGO. During this time, he developed a broad and deep level of experience in Crisis Leadership, Project and Risk Management, set within the operations and training arena. During numerous operational deployments, he has worked closely with other Government Departments, NGOs and non-UK militaries in complex operating environments; developing contingency plans and leading crisis management responses. He has worked on numerous resilience projects and has developed a full range of crisis management and resilience requirements for his clients.
Link for the YouTube recorded webinar: https://youtu.be/JE6WUVTzXpg
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
A crisis management plan that was created for Cases in Crisis Management at UW-Green Bay. The plan was created and then tested in a mock-crisis situation over four hours of chaos, mayhem and fun. Following the use of the plan an imitation press conference was given based on the crises.
This handout was provided at the OCNC Business Emergency Preparedness Series workshop hosted by the Orange County Emergency Services and The Chamber on April 11, 2019.
Crisis management for non crisis managers Taha ABULAYNINTaha ABULAYNIN
Crisis management for non crisis managers
What is Crisis?
Crisis Characteristics
Crisis vs. incidents
Risk to Crisis
Crisis Typology
Crisis management
Operating During Crisis
Strategic management and crisis
Crisis Communication Planning And Management Powerpoint Presentation SlidesSlideTeam
Get our Crisis Communication Planning And Management PowerPoint Presentation Slides to encapsulate crisis management and communication plan. The key objectives of your crisis plan can be effectively discussed by using our readily available crisis management plan PowerPoint slide deck. Discuss the types and levels of crisis management with the help of these PPT layouts. Details about the crisis directory, risk assessment, crisis inventory, crisis communication control center, etc can be easily provided using our readily available PPT presentation. Take the assistance of this crisis communication strategy’s PPT visual, to highlight the communication plan for notifying the public along with a key message. The presentation allows you to depict crisis communication policy, crisis management steps, and evaluation form for post-crisis. Provide reliable information to avoid rumors and backlash with our content-ready PPT slideshow. Thus, Incorporate our professionally designed crisis communication planning PowerPoint presentation to communicate information about crises to the public. https://bit.ly/3i6kgQc
The secret of a successful Crisis Management & Continuity PlanPECB
Disasters come unexpectedly! How long will it take to produce a good Business Continuity Plan?
Whether you already have or need to create a new BCP, Tim will help you create a great one by sharing his secrets to a successful Crisis Management & Continuity Plan.
Main points covered:
• What a plan is and is not
• Building blocks for a good plan
• Plan structure – must have and nice to have
• Plan validation
Presenter:
Tim Dalby-Welsh, Winner of BCi Europe’s Newcomer of the Year Award 2017, joined Needhams 1834 Ltd. after a successful career in the British Army and time working for a global disaster relief NGO. During this time, he developed a broad and deep level of experience in Crisis Leadership, Project and Risk Management, set within the operations and training arena. During numerous operational deployments, he has worked closely with other Government Departments, NGOs and non-UK militaries in complex operating environments; developing contingency plans and leading crisis management responses. He has worked on numerous resilience projects and has developed a full range of crisis management and resilience requirements for his clients.
Link for the YouTube recorded webinar: https://youtu.be/JE6WUVTzXpg
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
A crisis management plan that was created for Cases in Crisis Management at UW-Green Bay. The plan was created and then tested in a mock-crisis situation over four hours of chaos, mayhem and fun. Following the use of the plan an imitation press conference was given based on the crises.
This handout was provided at the OCNC Business Emergency Preparedness Series workshop hosted by the Orange County Emergency Services and The Chamber on April 11, 2019.
Crisis management for non crisis managers Taha ABULAYNINTaha ABULAYNIN
Crisis management for non crisis managers
What is Crisis?
Crisis Characteristics
Crisis vs. incidents
Risk to Crisis
Crisis Typology
Crisis management
Operating During Crisis
Strategic management and crisis
Crisis management plansIdentify first response stepsTactCruzIbarra161
Crisis management plans
Identify first response steps
Tactics used in crisis/
issue response
Timing and message
response
Module 5 Overview
This week we address what to do when the storm hits…as we explore how to engage – Give yourself freedom to adjust as needed to what comes your way…
1
Crisis Assessment
Who has keys to the office at 10 PM on Sunday night? Who has passwords to take down website photos, social media posts on Saturday night at Midnight? Do you have numbers for these contacts?
If this is in your Go-Bag you’re already way ahead of what’s coming.
Do you have numbers for these contacts? If this is in your Go-Bag you’re already way ahead of what’s coming. On questions to ask---
Who is in the control tower? What is out there already? What needs to be corrected? Who are hateholders? What are their first, last name, city …comb through social media …google alerts.
2
Crisis Trajectory
This is typically how crisis move….If general the worst heat of a crisis comes in the first 72 hours…after the first week things move from the ICU to rehab--- USUALLY1
3
Natural disasters
Protests
Suicides
Cyber-theft attacks
Sudden deaths leaving vacuum in leadership
Allegations- ‘left field’
Sudden facility closures
Twist in ruling, interpretation
Online smear campaigns
Innocent mistakes
Unexpected, Ambush Crises
Let’s take a quick refresh of the types of crises….
4
Potential
Filed lawsuits
Unhappy employee leaves
Firing of popular employee/executive
Announced investigations, audits
Mergers or acquisitions
Innocent mistakes (accounting errors)
RAINY DAYS
5
Entrenched
Other side has dominated the narrative for a sustained period of time.
You're on defense
Issue dominates online search results of entity's name
Causing continued business disruption, loss of influence
Requires sustained effort to change, re-establish better, accurate image
6
Stop credibility bleeding
Control and or participate in narrative via consistent messaging
Avoid further damage
Restore confidence
Reactive Overcoming
Objectives in Crisis PR
Imagine an accident on a busy highway. Police rush to the scene and cone off the area to protect the injured from oncoming traffic; paramedics arrive and move the injured ASAP…same is true in crisis work: Immediately find out if Comm Policy/Protocols in place. If so, may need to send gentle reminder of where inquirises should be directed. WHY is this Critical? If someone comments who is NOT in the ATC – not aware of the position it can make things explode. Imagine a manager at a Colorado office not knowing what or why the situation occurred at the company’s Nevada office begins to speculate or worse, take blame for whatever occurred. This not only compounds the crisis it now sets the company up for legal liability.
7
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Crisis Assessment
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If businesses are ready to survive and recover, the nation and our economy are more secure. America’s businesses form the backbone of the nation’s economy; small businesses alone account for more than 99% of all companies with employees, employ 50% of all private sector workers and provide nearly 45% of the nation’s payroll. A commitment to planning today will help support employees, customers, the community, the local
economy and even the country. It also protects your business investment and gives your company a better chance for survival.
HR Webinar: When Bad Things Happen to Good Companies: Preparing for the Unexp...Ascentis
When “bad things happen to good companies,” it often falls to HR professionals to remain calm, react with compassion, and most importantly, to take the actions necessary to minimize disruption and keep the company and its employees operating as smoothly as possible under highly adverse circumstances.
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Belton Zeigler speaks on cybersecurity at the SC Municipal Association's Risk Managers conference in November 2017.
The discussion centered around the changing cyber threat landscape as it applies to smaller, data-dependent organizations.
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2. S&P National Student Bank Student oriented bank, serving students. Located in all of the cities containing universities in the states of Texas, Kansas, Oklahoma, New Mexico and Colorado. 68 banking centers, 187 ATMs. HQ located in 7503 Dallas Street, Houston, TX.
3. Acknowledgement Employees will have access to information/records that are considered confidential. They will consult with the immediate supervisor, or public relations staff members if they have any questions. They must complete successfully a Crisis Management Training
4. Crisis Management Team Co-Presidents: Sandra Eblevi and Paola Duarte Public Relations Managers:AlonHayim Corporational Relations Manager: Sandra Marin Legal Advisor: Oscar Jimenez Leal Incidence Commander: Sandra Eblevi
5.
6. Activation of the CMP All members of this plan have been provided with a mobile device paid by S&P National Student Bank. In a situation of a crisis, the first available member of the CMT will immediately contact the incidence commander, and inform her about the situation. She will be the one to give instructions to the rest of the team.
7. Crisis Risk Assessment 1. Fire: Medium level risk Sound the building alarm that will notify the city fire department. Let the incident manager and the building manager know about the situation. Keep the windows closed, the doors open and unlocked. Evacuate the building in accordance with the emergency evacuation plan for the area in which you are located at the time of the alarm.
8. Crisis Risk Assessment (cont.) 2. Armed Robbery: High level risk Our employee’s life is more important than the money we possess. Employees should never do something to put their or our customers’ lives at risk. Employees should never try to defend the customers physically. Push the hidden button, which will let the city police department know that there’s trouble in the bank, if you believe that it will not risk your life.
9. Crisis Risk Assessment (cont.) 3. Bankruptcy due to economic crisis: High level risk Loans should be offered to customers. Help should be seeked from the insurance companies to save the bank. If the insurance companies aren’t able to help, the government should be the second place to go in order to provide supplies to get back in business.
10. Proprietary information "Proprietary Information" for S&P National Student Bank, means any company proprietary information, technical, data or know-how (research, services, suppliers, customer lists), special banking software, developments and inventions.
13. Stakeholders of S&P National Student Bank Stockholders Employees Customers Media Schools members Community
14. There will be a special telephone number (713-4CRISIS) specified only for the situation of crisis. At the time of the crisis, all telephones will be directed to that number. There will be a special team gathered only for answering the calls about the crisis. A special customer response book, which includes special talking points about the crisis, will be provided for each member of the team.
15. Business Resumption Plan S&P National Student Bank will replace all of the equipment destroyed with the help of the suppliers within the shortest time possible. If there are damages in the building that won’t be available to be recovered within a short time frame, the extra rooms in the additional banking centers will be used as a back-up until the facility is recovered. Our company will try to replace the laptops destroyed in the accident as soon as possible.
16. Crisis Control Center On-Site: The Crisis Management Team will be gathering in Meeting Room #3, which provides general office supplies, internet connection, all-in-one printer, projection equipment, 6 phone lines, coffee supplies and snacks. Off-Site: The Crisis Management Team will be gathered in the additional office situated in 4705 Capitol Street, Houston, TX. The office has the same supplies as Meeting Room #3 in the HQ.