Crisis management.pptx
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This document discusses crisis management. It defines a crisis as an abnormal situation that threatens safety, operations, or reputation. Crises can be financial, personnel-related, organizational, technological, natural disasters, confrontations, or acts of violence or malevolence. Crisis management involves organizing resources to overcome unexpected threats, reduce information processing challenges, and consider solutions. It requires honesty, empathy, being proactive, and establishing rapport. Crisis management has components like crisis centers, intervention services, and crisis teams to help individuals cope during and after emergencies. The steps of crisis management involve planning, responding to the event, communicating, coordinating support, monitoring the situation, incorporating feedback, and evaluating performance after. Surviving a crisis
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This document outlines the process of crisis management, which includes six stages: identification, preparation, prevention, response, recovery, and learning. [1] It identifies different types of crises such as natural disasters, organizational misdeeds, and workplace violence. [2] Preparation involves vulnerability assessments and crisis planning, which includes operational and communication plans. [3] Prevention focuses on anticipating crises, responding immediately, accepting responsibility, and being transparent. The goal is to effectively manage a crisis and allow the organization to recover from any damage while continuing business operations.
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Crisis management involves preparing for and responding to unpredictable negative events to minimize negative consequences. It includes identifying potential threats, developing response plans, and coordinating actions to control damage and maintain public confidence. The document outlines various types of crises including natural disasters, technological accidents, conflicts, acts of violence or deception, and rumors. It also describes models for diagnosing crises early, planning responses, and adjusting to changes. Key steps for crisis communication include anticipating potential crises, assembling a response team, training spokespeople, developing messaging, and conducting post-crisis analysis. The overall goal is to effectively manage communications and prevent crises from escalating.
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- An effective crisis management program includes components like business continuity, disaster recovery, crisis management, risk management, and security. It is an important part of an overall resilience strategy.
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What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
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The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
· either too slow in our decisions to be careful, and this allows the other guy to do things faster and thus better than us,
· or we are either too hasty in our decisions, and this leads to costly errors.
For crisis communication, preparation guarantees orientation
· In a crisis, you job is not to minimize the stockholder expense, it is to maximize the company's chances of survival. You need to limit the cost, but also you need to limit the damage to the company's reputation and credibility.
· You need to react as quickly as a crisis breaks.
· By acting quickly, and doing immediately the things you are eventually have to do anyway, you maximize your chances of staying ahead of events where you have some chance to influence the story.
What's the DEAL?
An effective crisis communications plan should:
· Define response strategies that can be implemented when a crisis occurs;
· Assign crisis communications resources and responsibilities;
· Enable you to reach target audiences with key messages, and
· Launch public information and media relations campaigns immediately during a crisis.
In a crisis tell it all, tell it fast and tell the truth.
Other things to remember:
· Never try to lie, deny or hide your involv.
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Based on the flowcharts, how would you respond as the organization in each situation?
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OverviewCrises take many forms public health incidents, environ
Overview
Crises take many forms: public health incidents, environmental threats, security threats, natural disasters, and transportation accidents, for example. For most, if not all, organizations, crisis is unavoidable. The members of crisis management teams often form bonds with each other because of the incredible responsibility the team has. They can feel good because they know what to do, who to call on the team, or when to contact the external stakeholders, such as the media, once the crisis has occurred. On the negative side, crisis management team members face the loss of human capital, as well as physical capital such as organizational infrastructure. While not all members of crisis management teams will go to the site of the crisis event, they will still be aware of what has happened in an intimate way. Because crises have such an impact on both people and organizations, disaster response and recovery is a vital part of crisis management. Organizations must be able to mitigate the effects of crises that have occurred.
This is a case study analysis. In the analysis, describe the crisis that occurred, the organization and stakeholders who were affected, the response to the crisis, and the changes you would suggest to improve the response.
In this project, demonstrate your mastery of the following outcomes:
Assess crises for their impact on organizations and personnel involved in critical incidents and corresponding disaster response and recovery efforts
Evaluate disaster response and recovery activities for how they mitigate the effects of crises
Assess the degree of crisis response success based on critical incident analysis of disaster response and recovery efforts
Evaluate the coordination, cooperation, and communication between internal and external stakeholders for more effective management of crisis events
Recommend crisis management strategies that lead to faster response measures and improved recovery support in critical incidents
Prompt
For this project, choose one of the following case studies:
Plans vs. Politics New Orleans After Katrina
or
Almost a Worst-Case Scenario: The Baltimore Tunnel Fire of 2001
. Then analyze the real-world critical incident provided in the case study. You will begin your case study analysis by describing the organization impacted by the crisis, describing the critical incident that occurred, and assessing the impact of the crisis on the organization. Then examine the organization’s response to the crisis, assessing the degree of success of the response. Next, look at the impact of the crisis on the organization’s internal and external stakeholders and evaluate their coordination, cooperation, and communication. Finally, offer recommendations to be used in planning for future crisis events.
Specifically, the following critical elements must be addressed:
I. Crisis
A. Organization: Concisely describe the organization impacted by the crisis. In your description include informati ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
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A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
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· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
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The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
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The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
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A crisis is defined as a significant threat to an organization's operations that can have negative consequences if not handled properly. The document discusses various types of crises that can occur in hospitals and provides recommendations for effective crisis management. It emphasizes the importance of planning, prevention, and having emergency response plans, standard operating procedures, and staff training in place. During a crisis, organizations should respond quickly, speak the truth, provide a constant flow of communication, and avoid actions like denial, cover-ups, blaming, and procrastination. After a crisis, root cause analysis and process reviews should be conducted to prepare for future crises. Effective crisis management is an important practice for healthcare organizations to follow.
Crisis Management by SOHE
This document provides guidance on crisis preparation, management, and recovery for higher education institutions. It discusses defining a crisis, preparing a crisis plan with scenarios and training, managing the alarm and response, and recovering after a crisis through organizational, communication, care, and financial actions. Preparation involves creating a crisis plan, inventorying high impact scenarios, training crisis teams, and building relationships. Management covers forming a situation analysis, assessing scenarios, identifying response options, and making decisions. Recovery focuses on diagnosis, organization/communication, research/accountability, recovery/care, finances, and business continuity.
OverviewCrises take many forms public health incidents, environ
Overview
Crises take many forms: public health incidents, environmental threats, security threats, natural disasters, and transportation accidents, for example. For most, if not all, organizations, crisis is unavoidable. The members of crisis management teams often form bonds with each other because of the incredible responsibility the team has. They can feel good because they know what to do, who to call on the team, or when to contact the external stakeholders, such as the media, once the crisis has occurred. On the negative side, crisis management team members face the loss of human capital, as well as physical capital such as organizational infrastructure. While not all members of crisis management teams will go to the site of the crisis event, they will still be aware of what has happened in an intimate way. Because crises have such an impact on both people and organizations, disaster response and recovery is a vital part of crisis management. Organizations must be able to mitigate the effects of crises that have occurred.
This is a case study analysis. In the analysis, describe the crisis that occurred, the organization and stakeholders who were affected, the response to the crisis, and the changes you would suggest to improve the response.
In this project, demonstrate your mastery of the following outcomes:
Assess crises for their impact on organizations and personnel involved in critical incidents and corresponding disaster response and recovery efforts
Evaluate disaster response and recovery activities for how they mitigate the effects of crises
Assess the degree of crisis response success based on critical incident analysis of disaster response and recovery efforts
Evaluate the coordination, cooperation, and communication between internal and external stakeholders for more effective management of crisis events
Recommend crisis management strategies that lead to faster response measures and improved recovery support in critical incidents
Prompt
For this project, choose one of the following case studies:
Plans vs. Politics New Orleans After Katrina
or
Almost a Worst-Case Scenario: The Baltimore Tunnel Fire of 2001
. Then analyze the real-world critical incident provided in the case study. You will begin your case study analysis by describing the organization impacted by the crisis, describing the critical incident that occurred, and assessing the impact of the crisis on the organization. Then examine the organization’s response to the crisis, assessing the degree of success of the response. Next, look at the impact of the crisis on the organization’s internal and external stakeholders and evaluate their coordination, cooperation, and communication. Finally, offer recommendations to be used in planning for future crisis events.
Specifically, the following critical elements must be addressed:
I. Crisis
A. Organization: Concisely describe the organization impacted by the crisis. In your description include informati ...
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Crisis management.pptx
- 2. Crisis can be defined as an abnormal situation which is beyond the scope of normal business operation and which threatens the immediate safety, operations or reputation of a cooperation. Crisis can also be defined as a traumatic change in an individual’s life that affects cognition and emotional level. Turning point for better or worse. State of instability. Events that produce significant stress. What is Crisis?
- 3. Types of Crisis • Financial Crisis. • Personnel Crisis. • Organizational Crisis. • Technological Crisis. • Natural Crisis. • Confrontation Crisis. • Workplace Violence Crisis. • Crisis of Malevolence.
- 4. What is Crisis Management ? Organization and mobilization of resources to: 1. Overcome difficulties introduced by unexpected threats 2. May reduce the information-processing 3. Important when considering possible solutions
- 6. Crisis Management Components • Crisis Center – facility/setting established for emergencies. • Crisis Intervention – seek improvement or to mitigate the situation. Prevents more serious consequences. • Crisis Intervention Service – services typically provided by government or social service agencies during emergencies/disasters and personal crises (hot-lines, drop-in services, on- site intervention). • Crisis Team – group of professionals trained to help individuals cope during and after an emergency.
- 7. Information Processing During a crisis, people’s ability to process information may be compromised. Consider the following strategies: 1. Overcome over-simplified or missed information by applying simple and clear communication. 2. Overcome resistance to change by utilizing credible sources. 3. Messaging may be reinforced with information or resources provided by other sources or organizations, but credibility and accessibility should should be confirmed before sharing. 4. In the absence of information or communication, credible speculation may be applied but it should be simple and consistent.
- 8. Crisis Management Steps 1. Develop a pre-crisis process: Planning & preparation (identify resources, trainings, establish partnerships, apply needs assessment) a. Gather information about what happened b. Separate facts from rumors c. Provide clear and timely communication d. Coordinate with other groups e. Monitor intensity of the event f. Listen to partners and team members g. Incorporate feedback h. Explain rationale/justify recommendations
- 9. 2. Results and Evaluation a. Debrief the situation from start to finish b. Promote actition within your organization c. Assess performance d. Document lessons learned e. Plan activities to improve the crisis plan Crisis Management Steps
- 10. Post-Crisis Resilience Experiencing crisis can result in positive outcomes. Survivors often gain: • A new understanding of risks and ways to manage crisis in the future. • A sense of strength and empowerment • New skills to manage challenging times • Opportunities for personal, group and community growth
- 11. THANK YOU!