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Blueprints for Creating Cultures of Excellence:Strategies, Tools, and Tactics for Leaders in Nursing  Pamela Klauer Triolo, PhD, RN, FAAN
Objectives Describe a global formula for creating a culture of excellence. Discuss a tool box of strategies, tactics and techniques, from a macro and micro level, that can be executed by leaders at all levels to improve the organizational capacity for excellence. Crash Course in Organizational Development
Content Outline Part I:     Overview Part II:	  Global Formula for Creating Cultures 		        	  of Excellence Part III:	   Assessment and Tools Part IV:	   Planning, Prioritizing and Models Part V:	   Implementation, Execution and Organizational 		   Psychology Part VI:	   Evaluation and Next Steps
Overview Part I
What are Organizations? People Imbedded in Cultures and Subcultures Complex and Conflicting Agendas Political Context: local, regional, global Homogenous or Heterogeneous History Institutional Memory
Organizational Development Models and Organizing Frameworks Culture:  “the way we work” Attitudes Beliefs Social &   Professional Norms Core Values Systems and Structures
Organizational Development Models and Organizing Frameworks 			The “Gestation” of Cultures
Culture is Integrated “Cultures are not haphazard collections of customs and beliefs.  Cultures are integrated, patterned systems.”   Kottak, 2006
Culture is Integrated “Cultures are integrated …by sets of values, ideas, symbols and judgments..”   Kottak, 2006
Work and Meaning in Life “Factory or farm, individuals needed a sense of belonging in their work, a conversation with something larger than themselves, a felt participation, and a touch of spiritual fulfillment and the mysterious generative nature of that fulfillment.” Whyte, D.  Crossing the Unknown Sea:  Work as a Pilgrimage of Identity, 2001
Guiding Principles forEffective Leaders Organizational Development
Guiding Principle 1
Guiding Principle 2
Global Formula for Creating Cultures of Excellence PART II
Global FormulaLEADERSHIP
Leadership Practices Inventory          Kouzes and Posner LEADERSHIP is: Everyone’s business Relationships A Learnable Set of Practices Visible Set of Behaviors
Leadership Leadership is a “choice” not a position. Stephen R. Covey The 8th Habit:  Moving from Effectiveness to Greatness, 2004
Leadership “The essence of leadership is your relationships with those people you want and need to influence.” Campbell
Transformational Leadership Seeks to engage individuals in the recognition and pursuit of a commonly held goal.
What it Takes Successfully Lead to Excellence ,[object Object]
Trust
Continuous Learning
Role Modeling
People Development
Team or Coalition
Commitment,[object Object]
Leading Change “…Courage is perhaps the most misleading of virtues all four were said to possess….The most significant manifestation of their courage did not occur in battle; their real courage was moral.”
What it Takes Successfully Lead to Excellence ,[object Object]
Trust
Continuous Learning
Role Modeling
People Development
Team or Coalition
Commitment,[object Object]

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Creating Cultures Of Excellence Part I And Ii

  • 1. Blueprints for Creating Cultures of Excellence:Strategies, Tools, and Tactics for Leaders in Nursing Pamela Klauer Triolo, PhD, RN, FAAN
  • 2. Objectives Describe a global formula for creating a culture of excellence. Discuss a tool box of strategies, tactics and techniques, from a macro and micro level, that can be executed by leaders at all levels to improve the organizational capacity for excellence. Crash Course in Organizational Development
  • 3.
  • 4. Content Outline Part I: Overview Part II: Global Formula for Creating Cultures of Excellence Part III: Assessment and Tools Part IV: Planning, Prioritizing and Models Part V: Implementation, Execution and Organizational Psychology Part VI: Evaluation and Next Steps
  • 6. What are Organizations? People Imbedded in Cultures and Subcultures Complex and Conflicting Agendas Political Context: local, regional, global Homogenous or Heterogeneous History Institutional Memory
  • 7. Organizational Development Models and Organizing Frameworks Culture: “the way we work” Attitudes Beliefs Social & Professional Norms Core Values Systems and Structures
  • 8. Organizational Development Models and Organizing Frameworks The “Gestation” of Cultures
  • 9. Culture is Integrated “Cultures are not haphazard collections of customs and beliefs. Cultures are integrated, patterned systems.” Kottak, 2006
  • 10. Culture is Integrated “Cultures are integrated …by sets of values, ideas, symbols and judgments..” Kottak, 2006
  • 11. Work and Meaning in Life “Factory or farm, individuals needed a sense of belonging in their work, a conversation with something larger than themselves, a felt participation, and a touch of spiritual fulfillment and the mysterious generative nature of that fulfillment.” Whyte, D. Crossing the Unknown Sea: Work as a Pilgrimage of Identity, 2001
  • 12. Guiding Principles forEffective Leaders Organizational Development
  • 15. Global Formula for Creating Cultures of Excellence PART II
  • 17. Leadership Practices Inventory Kouzes and Posner LEADERSHIP is: Everyone’s business Relationships A Learnable Set of Practices Visible Set of Behaviors
  • 18. Leadership Leadership is a “choice” not a position. Stephen R. Covey The 8th Habit: Moving from Effectiveness to Greatness, 2004
  • 19. Leadership “The essence of leadership is your relationships with those people you want and need to influence.” Campbell
  • 20. Transformational Leadership Seeks to engage individuals in the recognition and pursuit of a commonly held goal.
  • 21.
  • 22. Trust
  • 27.
  • 28. Leading Change “…Courage is perhaps the most misleading of virtues all four were said to possess….The most significant manifestation of their courage did not occur in battle; their real courage was moral.”
  • 29.
  • 30. Trust
  • 35.
  • 36. Leading Change “…leaders fail (to bring about change) when they have an inappropriate attitude and philosophy about the relationship between them and their followers. Those who do not respect and trust their followers cannot lead them.”
  • 37. Leading to ExcellencePeople Development and Team
  • 39. Leading to ExcellenceCommitment “A leader must commit to that which has not yet happened. Otherwise, you are actually following…To affect the orchestra’s playing, you must prehear the music that they are about to play.” Nierenberg, Maestro (2009)
  • 40. Leading to ExcellenceCommitment “What if this superiority (competitive advantage) derived from certain skills that abound in the orchestra: the ability to work in teams, to exercise leadership at all levels, and to align around a vision so that the entire organization speaks with one voice?” Nierenberg, Maestro (2009)
  • 41.
  • 42.
  • 43. Creating Cultures of ExcellenceSecond Component of Global FormulaPROCESS IMPROVEMENT Assess Prioritize / Plan Implement/ Execute Evaluate
  • 44. Global Formula for Creating Cultures of Excellence MODEL(S) AND PLAN
  • 45. Global Formula for Creating Cultures of Excellence

Editor's Notes

  1. Cultures are imbedded in other cultures and vary from place to place – generally in an overarching cultural format
  2. Throughout this session, I will throw in guiding principles
  3. Every example I will give involved a group of people working together toward the same goal. At the top, you are a facilitator and teacher. And I believe that a great leader cares for his / her people.
  4. Every example I will give involved a group of people working together toward the same goal. At the top, you are a facilitator and teacher. And I believe that a great leader cares for his / her people.
  5. Every example I will give involved a group of people working together toward the same goal. At the top, you are a facilitator and teacher. And I believe that a great leader cares for his / her people.
  6. You would not do any of these activities without training, coaching, and development. Yet we do this to our staff all of the time. Training is only 10% of the solution, in order for people to do something new – to actually change their behavior, they must learn. More on organizational psychology later.
  7. Every example I will give involved a group of people working together toward the same goal. At the top, you are a facilitator and teacher. And I believe that a great leader cares for his / her people. People are energized by the commitment of their leaders.
  8. Every example I will give involved a group of people working together toward the same goal. At the top, you are a facilitator and teacher. And I believe that a great leader cares for his / her people.
  9. Your middle managers are driving the bus.
  10. Process Improvement must be imbedded in the work. This becomes your vehicle