This document provides a summary of Craig Smalley's experience as a senior program manager, project manager, and IT professional with over 35 years of experience. He has managed programs with budgets up to $110 million and teams of up to 70 people. Some of the key programs and projects he has managed include global desktop support programs, IT security projects, data center relocations, and CRM implementations. He holds several certifications including PMP, ITIL, and security-related certifications.

1. CRAIG L. SMALLEY PMP, ITIL v2011
732.336.1067 (Cell) Craig.Smalley@verizon.net www.linkedin.com/in/craigsmalley
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SUMMARY
Senior Program Manager making business strategies reality. As Senior Program Manager delivered global
service delivery and internal IT programs end to end, and managed the recovery of troubled programs.
Program types include global and multi-national desktop and server office break fix programs, ITIL
implementations, Customer Relationship Management (CRM), service delivery issue resolution, VoIP
deployments, desktop and server deployments, data center relocations, benchmarks, and IT asset
management. Responsiblefor programbudgets up to $110 million per year. Managed global programs with up
to three sub-PMOs (AMS, EMEA, APJ). Managed staff sizes up to 70 people with multiple PMs delivering on
programs related sub-projects.
As an IT Infrastructure Security Project Manager and Service Delivery Project Manager delivered Data Loss
Prevention (DLP), Identity Access Management (IAM), Enterprise Vault migration, Symantec SEE and SEP,
Splunk/ArcSight SEIM, and firewall remediation projects.
As an IT Infrastructure Project Manager delivered multiple project for Digital/Compaq North American Order
Management division.
Positions held include Executive Program Manager, Operations Program Manager, Opportunity PM, Transition
PM, IT Security PM, Service Delivery PM and CRM consultant. Worked on multiple HP initiatives to improve
Enterprise PMO performance. Mentored and coached PMP and ITIL candidates.
CERTIFICATIONS
 Project Manager Professional (PMP#39239) – Project Management Institute
 Project Manager Masters Certification – George Washington University
 ITIL v2 and V2011 Foundation Certifications
PROFESSIONAL EXPERIENCE
S&P Global (Atos contract) July 2016 to Present
IT Infrastructure Security Project Manager
Managed two projects to reduce firewall security risks created after division was sold.Firstprojectused Tufin
Change Coordinator to review and correct settings on all firewalls.Second project used Tufin Change
Coordinator to evaluate 3200+firewall rulesets to determine the risk to the business and correctiveaction.
Prevalent, Inc. November2015 to February 2016
Service Delivery Project Manager
Managed portfolio of 25 cyber security projects,from initiation to closeout.Responsiblefor managing
consultantresources. Projects included PrevalentVendor Risk Management (VRM), Symantec DLP, Enterprise
Vault Migrations, IAM/AD cleanup,and SEE/SEP.
Bank of Tokyo - Mitsubishi UFJ October2014 to November2015
IT Infrastructure Security Project Manager
Delivered the following IT infrastructure and security projects.

2. CRAIG L. SMALLEY PMP, ITIL v2011
732.336.1067 (Cell) Craig.Smalley@verizon.net www.linkedin.com/in/craigsmalley
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DLP Expansion Program – Implementation of multi-national Data Loss Prevention (DLP) architectureusing
Symantec DLP, MIMESweeper, Bluecoat and McAfee Email Gateway systems/appliances.Merged security
policies and delivered projectfrom feasibility through implementation phases.
Expand Folder Review – Identity Access Management (IAM) projectusingVaronis DatAdvantage and
DataPrivilegeto establish security strategy and remediate issues with user and folder permission on Windows
fileshares.
Splunk SEIM Migration – Migrated east coastsystems and appliances from ArcSightto Splunk; creating a
company-wide Operational Intelligence/ Log Management system. Integrated Splunk into the Centralized
Security Operations Command Center.
Hewlett-Packard / Compaq / Digital Equipment Corporation November1978 to July 2014
Senior ProgramManager (HP Technical Services) November1999 to July 2014
Delivered the following global and national projects and programs for the Technical Services Division
BP Magnum Server Support Program/ Role: Senior Program Manager/ August 2013 to July 2014 - Brought on to
recover program by establishing operational processes, program general ledger, change management, and
document Communications and Call Management plans. Eventually took over program to implement required
changes. Program provided network/server/SAN break-fix, operations and facility management support for data
centers in North, South and Central Americas
Goldman Sachs Server Support Program Role: Senior Program Manager / August 2012 to July 2013 - Recovered
red program by reorganizing and rewriting subcontractor SOWs, and program process documentation. Negotiated
subcontract contracts for program restructuring.
Johnson and Johnson Support Transformation Method Program / Role: Global Senior Program Manager / June
2011 to August 2013 Global Program Manager responsible to deliver break fix services globally for JnJ servers,
networks and SANs, technology refresh, asset management and operations support in 163 countries. Included over
100 data centers and supporting infrastructure. Negotiated 300+ local country agreements so USA contract could
be honored in all countries. Program had 3 global PMOs providing “follow the sun” support.
United Technologies Corporation Asset Inventory / Role: Program Manager / February 2013 to May 2013 -
Program Manager managing subcontractor to gather customer server, SAN, storage and network asset information.
Also, assisted in integrating information into developing asset management system.
Sovereign Bank Break Fix Program / Role: Program Manager / February 2010 to June 2011– Program Manager
deliveringbreak fix services for desktop, printer, networks and servers at 780 branches and back office locations in
eastern United States. Re-engineered break fix solution to meet customer needs. Architected HP’s positi on and
helped sales and delivery management re-negotiate the contract with Sovereign Bank parent company Santander is
Spain.
International Securities Exchange / Role: Program Manager / September 2009 to December 2009– ISE contracted
HP to build out two data centers in New Jersey for a new financial trader application and backup sites for their
existing NYC datacenters. Responsibilities were to take over the program, get it back on track and complete Phase 3
“Design and Planning”.Project was under significanttimeand financial penalties pressure. Recovery tasks included

3. CRAIG L. SMALLEY PMP, ITIL v2011
732.336.1067 (Cell) Craig.Smalley@verizon.net www.linkedin.com/in/craigsmalley
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re-staffing, re-focusing the team to execute against deliverables, establishing integrated ISE/HP project plan and
schedule, and resetting customer expectations. Upon completion of Phase 3, program handed off to Phase 4
“Execution” Program Manager.
Morgan Stanley Desktop Deployment / Role: Transition and Operations Senior Program Manager / March 2008
to July 2009 – Transition and Operations ProgramManager deployingHP desktops to 8000+Morgan Stanley sites in
the USA. Program included heavy penalties, aggressive schedule, custom PC end user application and data
migration, custom PC configurations and web application development/deployment.
Merrill Lynch Advanced Telephony Program / Role: Executive and Operations Senior Program Manager / March
2006 to January 2008 – Executive Program Manager responsible to rebuild customer relations and to re-baseline
program to acceptable positive margins. ATP project reconfigured 600+ Merrill Lynch offices with 35,000+ Cisco IP
phones. Project successfully re-scoped, re-budgeted and rescheduled. Once a profitable steady state was achieved,
assumed role of Operations Program Manager restructured the PMO to improve internal and external
communications, and identify and implement process improvements to improve delivery standards. After initial
deployment completed, restructured the 5 year “Day 2” maintenance programs and renegotiated/realigned
customer and subcontractor agreements.
FDNY Advanced Vehicle Locator Project / Role: Project Manager / December 2005 to March 2006 – Project
Manager coordinated the design, installation and deployment of an HP Alpha/ FDDI VAXclusters running the
Advanced Vehicle Locator program tracking FDNY, EMS and NYPD emergency response vehicles throughout the five
NYC boroughs.
New York State Department of Transportation (NYSDOT) Laptop Program / Role: Opportunity Program Manager
/ November 2005 to December 2005 – Opportunity Manager/Solution Architect led team to develop and bid a
multi–year laptop and network infrastructureprogram.Proposal included laptop/PDA hardware, PC image creation
and management; wireless network deployment and staging to remote locations, print/imaging staging, and
ongoing break fix and upgrade supportfor 3 years.Sites included field offices (road side trailers), mobile users and
regional offices throughout New York.
NYC Enhanced Communications Transition Program (ECTP) / Role: Opportunity Program Manager / September
2005 to November 2005 - Opportunity Manager responsible to lead a services delivery team to develop and bid a
multiyear Consulting Services Program. The Program would review 38 ECTP subprojects and develop an integrated
support plan for all New York City EMS, NYPD, and FDNY IT systems, communications equipment and support
facilities.
Smith Barney NextGen IV Program / Role: Program Manager / April 2005 to September 2005
As Program Manager reviewed Smith Barney NextGen IV project and made process recommendations to improve
performance. Later responsible to plan and deliver the remediation project to reconfigure 20,000+ desktop PCs at
200+ Smith Barney sites throughout the United States.
Canon Managed Desktop Project / Roles: Transition Manager and Project Manager / – Opportunity Manager
supporting the HP services sales team in winning the project for asset management system and managed desktop
services.Upon award,was the assigned Transition Manager to establish thetransition,deployment, communication
and quality plans.
MBNA Customer Relationship Management Project / Role: Account Relationship Program Manager / June 2004
to September 2004 – Previous HP consultants identified 54 action items concerning MBNA’s SANs and HP-UX

4. CRAIG L. SMALLEY PMP, ITIL v2011
732.336.1067 (Cell) Craig.Smalley@verizon.net www.linkedin.com/in/craigsmalley
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servers.Issues ranged from servicecontracts,operations ITIL best practices, application fixes, product quality, and
overall customer satisfaction. Engaged multiple HP sales, service delivery, product and manufacturing resources,
along with VAR partners resolving 47 of the 54 issues. The remaining 7 service contract and product pricing issues
were defined, documented and presented for resolution by HP senior management.
Citigroup FLEXCUBE Benchmarks 2 / Role: Project Manager / December 2003 to June 2004 Successfully completed
the FLEXCUBE benchmark on Superdome Itanium systems and Red Hat 3.0 SR3. Involved extensive partnering with
3rd party applications to certify and support the FLEXCUBE application on recently released Red Hat OS and
supporting applications. Coordinated benchmark activities of 5 major international corporations. Negotiated
international non-disclosure agreement.
eSpeed (Cantor Fitzgerald) Customer Relationship Management / Role: Project Manager / June 2003 to
December 2003 – Supported HP Services team in establishing a recovery plan for eSpeed’s SAN environments.
Acted as the primary Customer Relationship Manager (CRM) working with eSpeed’s IT management to identify
Server and SAN configuration problems, and application dependences caused by incorrect SAN configuration.
Engaged HP technical services team and service delivery management to resolve these issues and recommend best
practices.
Aetna Customer Relationship Management Project / Role: IT Consultant/ Project Manager / March 2003 to June
2003 - Supported HP Services team in establishing a recovery plan for Aetna’s SAN environments. Also applied
project management best practices to organize HP team, and help achieve customer satisfaction goals.
Deutsche Bank Global Server Break Fix Program / Role: IT Transition Program Manager / March 2003 to June
2003 - Transition Manager responsible to transition this multi-year program to provide 6 hour Call To Repair and
resident Customer Engineer support for 20,000 servers with networks in the USA and Germany.
Citigroup FLEXCUBE Benchmarks 1 / Role: Project Manager / November 2002 to March 2003- Took over and
successfully delivered troubled benchmark projectrequiringextensive re-scopingand customer negotiation. Project
delivered on time, on target and on budget whiledeliveringthe firstsuccessful customer benchmark with FLEXCUBE
application in 5 attempts.
American Express North Star Project / Role: Program Manager / November 2001 to October 2002 – Principle
desktop services Project Manager for Customer Relationship Management (CRM) project for American Express
(headquarters) located in NY, NJ and CT. Responsible for break fix team, support process development, asset
management and move of North Star assets into the World Financial Center 3 in support of 9-11 recovery project.
Pitney Bowes Windows 2000 Migration / Role: Solution Architect/ Project Manager / March 2001 to October
2001 - Solution Architect/ Project Manager responsiblefor,initiating,negotiating,planningand deploying 5000 PCs
nationally.
Cahner’s LAN Make Ready Project / Role: Project Manager / December 2000 to March 2001 - Project Manager
brought on to assistprojectin crisis. Established deliverables for project,developed assetinventory and installation
procedures, and managed overall deployment.
Adecco Project Tracking System (PTS) / Role: Project Manager / June 2000 to September 2000 - Project manager
responsible for developing and deploying the next generation Project Tracking System (PTS) system originally
designed for Solomon Smith Barney. Project brought in on time, on target and on budget.

5. CRAIG L. SMALLEY PMP, ITIL v2011
732.336.1067 (Cell) Craig.Smalley@verizon.net www.linkedin.com/in/craigsmalley
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Solomon Smith Barney Project Tracking System / Role: Project Manager / October 1999 to September 2000 -
Project Manager for the design, deployment and support of the web based Project Tracking System (PTS), used to
report – in real time - the status of a PC deployment project of 22,000 desktops and servers over 16 weekends.
Digital / Compaq - IT InfrastructureProject Manager June1989 to October1999
Project/ProgramManager deliveringnumerous internal Order Management projects .Acted as a Principle
TechnologistadvisingtheDirector of Order Management Division North America on the business impactof
emerging corporate technology directives. Projects included:
 Integration and developing supportplans for legacy applications
 Datacenter relocation
 “Podders” officespaceroll-out
 Development, content management and operational supportfor NA Order Management web site
 Trainingof NA personnel on the World WideWeb and browsers
 Five PC deployments and technology refreshes
 Technology upgrade of DECImage Enterprise VAXCluster
 Multipletechnology upgrades to sales,order management and contracts systems and processes
 MultipleUAT tests of XCON /XSEL AI rulesets
 Y2K certification for 5 legacy applications
 Datacenter ROI evaluations
 System Performance surveys
 Operations process improvement
 TQM integration
Digital EquipmentCorporation - Sales SupportSpecialist September1987 to June1989
Supplied technical salessupportfor Dow Jones, Johnson and Johnson, New Jersey Bell,Bell Atlantic Tricon, and
Bell Atlantic Mobile Systems sales teams. Exceeded overall budget goals by 228%.
EDUCATION
Trenton State College, Trenton, NJ
– Bachelors of Sciencein EET, Minors Mathematics and Computer Science
Middlesex County College, Edison, NJ
- Associates of Applied Science Degree in EET.