Will Rothwell has over 15 years of experience as an IT Project and Services Manager, with expertise in project management, IT services management, and infrastructure technologies. He holds certifications in Prince2 and ITIL. Rothwell has managed projects across multiple sectors, including financial services, government, and education. His experience includes roles at Accenture, The Insolvency Service of Ireland, Central Bank of Ireland, Sureskills Ireland, HP Enterprise Services, and Bank of New York Mellon.

1. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 1
Profile
I am a professional IT Project and Services Manager with strong analytical, problem-solving
and organizational skills. Using structured methodologies (Prince2 Practitioner) I manage
projects from scope, through risk and resource management on to delivery on time, within
budget and agreed quality. My experience has been gained working with leading
organizations across several sectors. I have held management positions with responsibility for
IT Services delivery, Data Centre, Project management and application development. I’m
passionate about leveraging technology as a competitive advantage in the marketplace and
working closely with business partners on developing strategies.
I have proven team leadership skills involving the management, personal development and
motivation of staff to achieve objectives. I have worked with both local and remote dispersed
teams. I am a good communicator and network well with all levels (internal or external).
Key Skills
Project Management, Prince2 Practitioner, Change Management, IT Services Management,
ITIL, Supplier / Vendor Management, Resource Management, Customer Service, Service
Level Agreements (internal and external), Budgets /Financial Control, Risk Management,
Disaster Recovery Planning, SDLC and Web (Design, Build and Administration),.
Technologies
Microsoft Windows NT, XP, Server 2003, 2008. Red Hat Linux, Sun Solaris
Microsoft Exchange, Active Directory, Sharepoint, Office
Citrix (XenApp)
VMware
IBM iSeries (AS400), pSeries (RS6000) IBM SAN (Shark)
HP Servers (including Blades), SAN (EVA)
Dell Servers (including Blades)
Cisco Routers, Switches, Load Balancers, Firewalls, LAN, WAN, VOIP, MPLS, VPN
Oracle, MySql, MSSql, DB2
RPG, Cobol, VB, C# .NET, Java
Experience
Infrastructure Project Manager
Accenture Aug 2014 - Present
I am working as a Project Manager with the Infrastructure Stabilisation programme in the
Bank of Ireland. I am part of the team responsible for the remediation of a number of
infrastructure based risks raised by the Group Internal Audit function in the Bank. These risks
covered the entire infrastructure estate (Mainframe, Unix, Data Communication and network
perimeter technology). My projects are working with on shore and off shore teams on Data
Communications and Network perimeter technologies. I have set up teams to process large
volumes of connectivity information for security, currency and appropriateness. We will then
manage the recommended changes through to closure of the risk.
Project Manager
The Insolvency Service of Ireland Feb 2014 – July 2014
The Insolvency Service of Ireland (ISI) has a number of projects and work streams active as it
continues to set up its services while managing cases and regulating the new services
providers. I was asked to establish the exact number and status of these activities and to
implement project management structures. I reported to the Director and had an active role in
some high profile projects.

2. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 2
Project Manager
Central Bank of Ireland Sept 2012 – Dec 2013
The Central Bank of Ireland (CBI) is completing a major IT transformation project. I was
engaged to manage two large work streams. The first covers the Operational readiness of the
bank’s service management (ITIL) processes. I successfully aligned and implemented
processes for Incident, Problem, Release and Change management. Other support and
operational processes were identified and aligned to the new services model.
This work stream also covered the introduction and management of governance processes
and procedures to ensure appropriate checks and responsibilities were captured and
delivered on. This involved each migration passing through a number of governance gates
from initial planning through to phase closure. I was responsible for the project Risk
management function. I identified recorded and managed through resolution and closure the
Risks, Issues, assumptions and dependencies for the project.
Security compliance involved the alignment of policies and standards in the new environment.
The Security Working Group (SWG) was established to review, monitor and manage security
related tasks and issues through design, build and implementation.
The second work stream involves migration of the current DR capability to a new purpose
built environment. The existing plans were amended through a phased implementation over
several months. After the final phase a full DR test was planned and executed. As project
manager for the DR function I coordinated the invocation process, the Test users for each
location (50) and IT support group required for the test. Test scripts were provided to ensure
no data changed after fail over. The DR Test Run Book laid out the tasks for systems to be
failed over to the DR data centre, checked, User verification testing of all applications and
services. After sign-off the systems were failed back to the primary data centre checked and
critical business systems verified. The successful DR Test was a key deliverable for the
project.
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Project Manager
Sureskills Ireland 2011 – 2012 (8 Months)
United Drug – Infrastru cture Projects Manager (3 Months)
Sureskills were engaged to manage a number of major projects with United Drug. I was
managing the Infrastructure projects. The main projects are a Data Centre build and
migration, an Active Directory integration of multiple domains and establish ‘trusts’ with
remote business units.
The Data Centre build involved working with IBM servers, EMC VNX storage, VMWare, Cisco
network and ASA firewall technologies into a hosted environment. Communiction links to
facilitate auto failover to existing data centre for disaster recovery.
Active Directory (AD) involved bringing remote business units onto or establishing trusts to
allow group wide sharing through Intranet, mail and sharepoint. This project involved working
with local exchange and system administrators (some Lotus Notes sites). Also involved
working with network resource to allow access to remote networks.

3. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 3
Global Learning Services – Projects Manager (5 Months)
Sureskills are developing and delivering technical training courses for a major client. I worked
with client project/ portfolio managers, local project office, Instructional Designers and subject
matter experts to deliver multiple projects on time, to quality and within budget. Courses are
developed using the ADDIE model. Sureskills have successfully delivered courses to Train
the Trainers (TTT) and on site to the client’s technical sales staff.
As part of the project office set up I moved project materials to a central Sharepoint site from
dispersed repositories (local network, Shares, FTP site).
IT Project Manager
HP Enterprise Services 2010 – 2011(6 Months)
An Chéim Computer Services provide IT services to the Institutes of Technology throughout
Ireland (14). HP Enterprise Services provide the infrastructure and managed services to An
Chéim. An Chéim engaged HP to upgrade existing IT infrastructure as part of Agresso and
Digitary Application upgrade projects. These projects involved working with HP PMO and
Change Control systems and the following technologies. HP Blade Servers, ESX VMWare,
Win 2008, RH Linux, Citrix (XenApp), Oracle, Java, Cisco and Checkpoint.
Agresso: Is the financial support application used in all the Institutes. HP installed 18 Physical
and 43 Virtual Machines across 3 environments (Production, Test and DR). The first institute
went live on 14/02/2011.
Digitary allows the publication on line of student’s certificates and qualifications. HP installed
4 Physical and 4 Virtual Machines (Production only). 1.5TB disk storage in EVA SAN. The
new infrastructure was installed and configured by February 2011
The Railway Procurement Agency (RPA) engaged HP to assist with the integrated ticketing
scheme. As part of this we had to install new infrastructure to house the Business Intelligence
system (PASS). This project involved working with the following technologies. HP DL380
Servers, HP Starter SAN, Red Hat Linux and Oracle.
RPA PASS infrastructure was successfully installed in February 2011
Rothwell IT Management Services Ltd 2008 – 2011
An IT management services company formed in 2006. It provides IT management consultant
services to large corporate and SME clients.
IT Consultant
Provided management support to a number of SME clients with their business and IT
requirements.
Designed and built IT network for small office (3 rooms)
On line sales moved from 0 to 10% within 3 months. Orders could be taken ‘out of hours’.
On line payments were successfully transacted.
Designed and built CRM system (MS Access)
Designed and built Diary and Appointments system (MS Outlook)
Liaised with 3rd party suppliers to achieve best costs and service

4. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 4
IT Project Manager
Bank of New York Mellon 2008 (8 Months)
Bank of New York Mellon (BNY Mellon) is a leading asset management and securities service
company. Based in their IFSC office I was engaged to work on the transfer agency
administration application (Mshare) upgrade project. I worked with BNY Mellon’s PMO and
change management to successfully complete the upgrade.
MShare implemented successfully in August 2008.
Implemented Oracle upgrade to 10g
Citrix upgrade (server 4.5)
Replaced existing hardware (5 Servers)
Additional functionality brought about improvements in contract statement process.
IT Projects Manager
Babelgum 2007 – 2008 (9 Months)
Babelgum is an integrated web, mobile video and IPTV content platform provider. I was
brought in by the IT Operations Director to help with ongoing infrastructure projects (Data
Centre Network and build, Data links, Active Directory, Remote Offices VPN, VOIP, Office
relocation, etc)
Staging environment (UAT) allowed proper release management processes to be put in
place.
Active Directory allowed corporate wide shared infrastructure (Mail, Directories).
Local file and print services installed in regional offices (Nice, London & Milan)
Office move from Digital Hub to East Point Business Park.
Established formal relationships with vendors and service suppliers
Change management procedures implemented
Senior Project Manager
Bank of Ireland 2006 – 2007 (6 Months)
Hewlett-Packard (HP) IT Services supported Bank of Ireland (BOI) IT infrastructure.
I was engaged by HP (Technical Solutions) to work with a BOI subsidiary, Bristol & West, on
a relocation of its IT infrastructure (UNIX) from UK to sites in Ireland.
Plans agreed with Bank to facilitate the implementation and switch over of services to Dublin
before the end of July 2007.
Dublin sites provisioned for new hardware (Space, power and environments)
New hardware sourced and purchased
New hardware successfully installed in Dublin sites
Plans consolidated with Mainframe and Wintel streams.
Handover project plans and associated files to PMO in Bristol & West (HP).
Technical Project Manager
Vodafone 2006 (8 Months)
Hewlett-Packard (HP) IT Services supported Vodafone (VF) IT infrastructure.
I was engaged by HP (Consultancy & Integration) to work on a major web infrastructure
upgrade. This was part of the Care Stability programme to improve VF on line services.
32 servers were seamlessly integrated into the VF Data Centre (CDC).

5. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 5
Network infrastructure implemented in CDC
Hand over to Operations support completed
Applications migrated onto new infrastructure (VConnect, FNMP, MyVodafone).
Availability to customers (internal agents, shops and external customers) and performance
improved by 20% on previous year
Eagle Star Ireland (Zurich) 1983 - 2006
Eagle Star is a leading provider of general (ESG) and life (ESL) insurance products in the
Irish market. They are now part of Zurich Financial Services Group.
Manager, Shared Computer Centre (SCC) 2001 - 2006
Major projects and Achievements
IT services (H/W and resources) transferred to the new facility by March 2001.
No additional staff required
Existing vacancies (5) not filled.
Annual (5) staff (18) performance reviews
Year on Year reduction of OPEX budget (5 – 15%)
Year on year savings on CAPEX budget
Introduced IT service delivery standards (ITIL based)
Introduced Service Levels Agreements with customers (ESL & ESG)
Introduced Helpdesk and Incident management system
Consolidated IT support contracts brought 20% savings
Consolidated Telecommunications support contracts
Consolidated Data Communications infrastructure and support contracts
Consolidated IT infrastructure within data centre brought savings with licences and resources.
Successful migration from Windows NT to Xp on 1000 desktops
Successful migration from NT to Windows 2003 on 100+ Servers
Implemented consolidated enterprise storage solution (SAN)
Support of third business unit (Zurich Bank) put in place 2005
Successful Disaster Recovery Plan test
Implemented automated IT Operations to reduce human intervention
Computer Services Manager 2000 – 2001
Implemented volume printing solution (Oce)
Restructured IT Operations to reduce shift overruns
Planned the Shared Computer Centre
Staff reviews, Objectives, Performance, training
Team Leader – Production Application Support 1997 – 2000
Restructured teams to streamline work process
Successful completion of ‘End of Month’ processes
Staff reviews, Objectives, Performance, training
Team Leader – Insure/90 Application implementation 1995 – 1997
Data migration (take on) from Wang VS to I/90 DB2 tables (12 Months)
Developed outputs from I/90 (Reports, Certs, Schedules, etc)
Resource management
Senior Systems Analyst 1990 – 1995

6. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 6
Designed and developed Debtors ledger reports
Implemented auto generated policy system
Application Developer (RPGII) 1988 – 1990
Designed and built Claims Statistical reports
Built new Renewal Notice output
Operations Supervisor 1985 – 1988
Introduced shift schedules
Computer Operator 1983 – 1985
Changed backup schedule to 3 cycle system
Daily, Weekly & Monthly batch jobs
Increased system availability
Bearcat Tyre Co. 1977 - 1983
Computer Operator 1979 – 1983
Transferred data from manual files
Ran daily batch production jobs
Changed batch schedule to fit allotted time
Production Planning Administrator 1977 – 1979
Production schedules delivered daily
Warehouse stock control
Shipment documentation
Education Summary
College of Technology
Kevin Street 1991 - 1997 British Computer Society Examinations
PART I and PART II
(Honours Degree level)
College of Technology
Bolton Street 1988 - 1990 London City and Guilds
Applications Programming
Moyle Park College
Clondalkin 1967 - 1977 Intermediate and Leaving Certificate
Professional Training
Davitt Mahon Associates
1998 – 2001 Team Leadership Skills
Coaching & Counselling
Exercising Influence
Continuous Process Improvement
Irish Management Institute
2000 - 2005 Finance for the Non-Financial Manager
Employee Relations Skills for Managers
Effective Service 2006 ITIL Foundation Certificate
Management (Ireland)

7. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net net
Will Rothwell 22/03/2015 7
Sureskills Ireland 2012 Prince2 (2009) Foundation & Practitioner
Interests
I enjoy all sports, play golf and football (5-a-side) regularly. I have coached junior football
teams.
I enjoy most kinds of music and play guitar.