Reginald Kincaid has over 24 years of experience in project management, infrastructure design and implementation, application support, and data center work. He has managed projects of various sizes involving hardware deployment, server upgrades, process implementation, and regulatory compliance. Kincaid is proficient in project management methodologies including Agile, Waterfall, PMBOK and ITIL processes. He has experience working with various technologies and platforms across different industries.

1. Reginal E. Kincaid
2285 Peachtree RD Unit 910
Atlanta, GA 30309
404-725-3588
ReginalKincaid@gmail.com
PROFESSIONAL SUMMMARY
 Proactive leader who offers over 24 years of diverse planning experience with a blend of hands-
on design, management expertise to include portfolio management as well. 14 years of
Infrastructure,including Data Center/Data Warehouse work and 9 years of application support
and development.
 Managed delivery and implementation projects of a variety of size and scope using formal
PMBOK practices in finalizing requirements, creating project plans, risks, issues, and
communication plans.
 Projects included hardware deployment, data center infrastructure, Y2K compliance, server
upgrades, process deployment, and Sarbanes-Oxley (SOX) compliance.
 Effectively managed, communicated, and improved customers’ Information Technology
Infrastructure Library (ITIL) processes by managing the Project Interface Manual(PIM) project,
which standardized and aligned customers’ IT processes closer to ITIL.
 Responsible for working with Release Management and Change Management to deliver top
solutions to clients and ensure proper delivery of software and products.
 Developed an Integrated Master Schedule (IMS) to manage the work tasks required to complete
the work required in my Integrated Master Plan (IMP).
 Worked to implement AML Procedures in Financial institutions.
 Demonstrated ability to direct and coordinate activities of multiple projects and project
teams/managers and to ensure efficient progress on schedule and within prescribed budget.
 Experienced in full range of Project Management standards, to include the following: Six Sigma,
ANSI, SDLC 3.0, PMI/PMBOK,Agile, Waterfall and SCRUM, from Cradle to Grave of
Infrastructure and SDLC projects.
PROFESSIONAL EXPERIENCE
JAN15 – JUN15
 From January of this year, I went back to school to obtain my ITIL certification. I was
awarded my certification of completion.
 I also did some informal consulting to lay out a blue print to aide Time Warner in the
certification process of SOX, Safe Harbor, PCI and PII across the enterprise of all of their
subsidiaries. This effort is now underway.
Bank ofAmerica Consultant (Atlanta, GA) JUL 14 –SEP
14
SR Project Manager
 Responsible for the transitioning projects from HP to Cisco.
 Worked on a Fixed Price Contract from HP and Avaya.

2.  Provided weekly updates on status of the projects in flights.
 Project work included New Branch setup, demand management and capacity planning.
 Decommissioning of closed sites.
 Integrated Sharepoint to include new banking applications in new bank setups.
 Assisted SAP applications to provide tax and financial structuring for bank’s investments in
capital
markets transactions, private equity/real estate funds, and commercial banking transactions.
TMOBILE Consultant (Atlanta, GA) APR 14 –
JUN 14
SR Project Manager
 Managed teams working on large scale,multi-million dollar project for the PMO on multiple
platforms, including warehouse management systems
 Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes,
Implementation of new technologies, rate plan changes,mergers with newly acquired carriers,
including java developers, etc.
 Setup SharePoint site for team use for our document repository and better collaboration and
integration of applications across Tmobile’s and Metro PCS’s environments for merger.
 Used MS Project 2010 and Project server to track tasks on the project.
 Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS
platform from and audit finding working to implement fixed assets and project accounting..
 After the EBS audit finding, we worked to resolve our databases before a scheduled upgrade.
 Managed projects using MS Project and Clarity.
MANHATTAN ASSOCIATES Consultant (Atlanta, GA) DEC 13 – JAN 14
SR Program Manager
 Sr. Project Manager,charged with assessing the upgrading the SQL environment to SQL 2012.
 POC provided only
 Attending weekly status meetings internal and external to compile information needed for the
upgrade.
 Used MS Project 2010 and project server to track tasks on the project.
 Worked to ensure project was SOX compliant with governance.
 Used MySQL workbench (metadata) to manage the data migration.
 Working with the team of Developers, QA/BA/ and other networking personnel to ensure an
overall complete design and solution to implement this SDLC project.
 Reported deficiencies within Backups in terms of storage, speed and performance (recovery).
 Also responsible for future planning for storage (capacity planning).
 Implemented webMethods to assist in tracking inventory for specific customers.
 Report all Risks and issues related to the planned upgrade.
 Setup SharePoint site for team use for our document repository and better collaboration.
 Creating requirement and checking those completely and assist in creating KPIs for the project
team.
 Setup framework for Data Warehouse implementation for overhaul of backup solution.
INCOMM Consultant (Atlanta, GA) JUN 13 – DEC 13
Senior Program Manager/SR Project Manager

3.  Managed the multiple streams with the Segmentation program, including the 4 additional
segments/platform setup for merchants to ensure HA for the holidays and continued growth and
document the SOA.
 Led effort to upgrade to MS Server 2008 from MS Server 2003.
 Relocated Datacenter from Denver,CO to Metro Atlanta.
 Presented to Change & Release Management boards.
 Document steps for process improvements.
 Managed java development for out backend systems.
 SQL2012 upgrade for entire backend systems for card inventory and identify management.
 Worked with Change and Release management teams for delivery of products, especially SDLC.
 Used Hyper V to beef up our infrastructure as well as in our data center for our disaster recovery.
 Managed severalother small initiatives, required to complete the segmentation Program within
the PMO office. Used MS Project 2010 and Project Server to track tasks on the project.
 Reporting to stakeholders as well as escalations weekly and ensuring proper sign-off from various
departments to include QA, release management, SCM among others.
Ricoh - USA Consultant (Atlanta, GA) MAR 13 – JUN 13
SR Infrastructure Project
 Managed multiple projects at once in various stages of the project lifecycle and adherence to our
client’s SOA.
 Plan, implement, and monitor a variety of medium and large-scale enterprise projects to include
desktop support.
 Developed and obtained approval and commitment for the project scope, objective, and related
time schedules and budget baseline.
 Provided weekly executive status reporting on activities, project schedules, and issues.
 Lead implementation of IMS for the school systems.
 Worked with MS Project 2010 and Server to track resources and tasks.
 Tasked to ensure customer access to the Data Warehouse for historical records, using IBM
InfoSphere (metadata) for data modeling.
 Managed user access for SharePoint access, security and editing.
COCA-COLAREFRESHMENTS (Atlanta, GA) DEC 12 – MAR 13
SR Project Manager
 Used the Waterfall method to properly address the client’s need and ensure overall project
success and the virtualization of servers.
 Used Quality Center to verify work completed.
 Implementation of new websphere servers to support the effort of webMethods and PureScale.
 Directly responsible to ensure that all projects adhere to GIT standards.
 Coordinated and facilitated the infrastructure planning and build of the environments to support
software/system installations.
 Used Sharepoint integration for webMethods applications.
 Managed the development and implementation of projects to meet business process initiatives,
tracked project milestones and ensured projects dates were met.
 Lead effort to install and bring up 3 p795 CECs for production and move in the data center,also
used IBM’s Infosphere for the metadata effort.
 Worked in a SAP environment to track orders for customers.
 Experienced in technical support or Enhancement of Manhattan TMS related operations such as
PO/TO/Shipment Creation, Consolidation Engine Planning, Track and Trace of Shipments, Audit
Payment and Claims, Integration layers and Transportation Procurement
 Update stakeholders weekly with timely and provided critical updates.

4. ATOS COMMUNICATIONS Consultant (Atlanta, GA) JUN 12 – NOV12
SR Program Manager/SR Project
 Worked across multiple streams of the WEoF program, to include Win7 upgrade from Windows
XP, MS Office 2010 upgrade from MS Office 2007, MS Windows 2003 to MS Windows 2008,
Exchange 2010 to Exchange 2007 and Guest Internet Access,along with Smart Mobile quality
center used for verifications.
 Worked to review SOWs,budgets, and help to create RFPs and RFIs.
 Created WBS and project plans using MS Project 2010 to determine tasks for each and owners
and present at meetings to the teams especially within the PMO.
 Managed desktop support/rollout to upgrade to Windows7 for Siemens US and UK across all
divisions.
 Used MS Project 2010 to track tasks on the project.
 Implemented Guest Wireless Access (GIA) across Siemens Medical.
 Used SharePoint 2013 to integrate applications.
 Implemented Oracle SCM to shore up the discreet manufacturing process in the aviation space.
 Review Technical Documents for accuracy and proper security of our servers and desktops.
 Prepare reports for manager’s and stakeholder’s review.
BANK OF AMERICA Consultant (Atlanta, GA) APR 12 – JUN 12
Senior Project Manager
 Financial Technology Project Managers for Shared Operations Services & Technology
organization (SOS&T). SOS&T enables the delivery and technology support for customer
transactions made through the latest image technology for transactional research and
reconcilement tasks that support Check, Cash and Card Payment processing and anti-money
laundering prevention.
 Handled an SAP audit, installation and upgrading of new applications and so on. Responsible for
consulting with the clients to understand their problems and queries. Responsible for providing
sap security support, Maintained a good rapport with the customers.
 Performed project management responsibilities relating to information technology
implementations, upgrades, conversion and recovery according to PMO standards.
 Responsible for managing teams assigned to a specific initiative or portion of a larger project
managing budgets of $500k and above.
 Used Captiva to do image capturing on Win7 project for managing desktops.
 Setup ITIL library and used the processes to gather project critical information and provide sound
solutions and service management to our clients
 Worked to enhance our AML policies.
 Provided superior customer service using ITIL to facilitate A+ Incident Management, Problem
Management and Change Management solutions while delivering specific projects
 Plan project activities included estimation, timelines, and capacity planning.
FIRST DATA SYSTEMS Consultant (Atlanta, GA) Oct 11 - Mar 12
Senior Program Manager
 Onboarded card issuers to ISIS and Google Wallet
 Showed impact of not being exclusive with Google for the Wallet.
 Used Agile on the ISIS wallet implementation
 Used SCRUM for Google wallet implementation as it was already existing
 Used MS Project 2007/2010 and Project Server for schedule and task keeping

5.  Used the ETL tool Informatica to extract the source data in each company’s environment while
working the data warehouse for past card information.
 Managed 3rd party vendors to write code and perform acceptance testing
 Implemented a UI/UX for ease of use for tracking and problem reporting for the cardholders and
worked with Java developers to rewrite codes.
 Used Clarity for financials and tracking, and Captiva for image capturing
 Managed $75m budget.
CAPITAL ONE Consultant (Richmond, VA) June 11 - Aug 11
Senior Infrastructure Project Manager
 Eradicated PCI and non-public data from all systems,including TSYS, used Agile for this process
 Exceeded Visa and MasterCard dates for removal of PCI data from all systems and the data
warehouse and enhanced security.
 This removal was done after severalmeetings with Change and Release Management to gain
approval.
 MS Project 2007/2010 for schedule and task keeping.
 Setup SharePoint site for team use for our document repository and better collaboration.
 Managed $5m budget, consisting of identify management efforts.
Fannie Mae Consultant (Reston, VA) Mar 11 - June 11
Senior Infrastructure Project/Program Manager
 Standardized PMO office
 MS Project 2007 for schedule and task keep within
 Created Project templates and documents for standardization of processes and procedures
 Lead effort to revise PMO to use standard templates for all project documents, including RTM
and Project Schedules and project reporting.
 Enabled the delivery and technology support for customer transactions made through the latest
image technology for transactional research and reconcilement tasks that support Check, Cash
and Card Payment processing and anti-money laundering prevention.
 Setup ITIL library and provided superior customer service using ITIL to facilitate A+ Incident
Management, Release,Problem Management and Change Management solutions while
delivering specific projects.
FREDDIE MAC Consultant (Reston, VA) Dec 10 - Mar 11
Senior Infrastructure Project Manager/Program Manager
 Project scope was an upgrade network to support Windows 7 and Office 2010
 Led effort to upgrade to MS Server 2008 from MS Server 2003 and Exchange 2010 from
Exchange 2007/2003.
 This was required for the implementation of Windows 7 & Office 2010 and Office Live365 and
SOA engineering on all desktops.
 Reviewed and wrote RFP and SOWs for ways to work on a Fixed Price Contracts with our
vendor and System Integrators.
 Led effort to implement Oracle 12 for entire environment
 Led effort for Windows 7 & Office 2010 upgrade. This was a Virtual Desktop Implementation,
utilizing VMware technologies, SCRUM methodology and “pod groups” for the rollout
 Created WBS for project completion into the program and helped to develop RFP
 Managed $7m budget and reported to PMO.

6.  MS Project 2007/2010 for creating project schedule and task keeping
 Used Planview for financials and tracking of resources
 Application remediation effort completed to upgrade to MS Office 2010
GENERAL ELECTRIC Consultant (Atlanta, GA) Dec 08 - Nov 10
Senior Infrastructure Project Manager/Program Manager
 CA Unicenter to manage asset management of software and hardware for GE globally.
 Reported on all risks and incidents and logged on incident management logs.
 Led effort to upgrade to MS Server 2008 from MS Server 2003 in severaldivisions of GE to
include (Corp, Aviation, Foreign Aviation, Consumer, Energy, Power and Water,Healthcare,
Aviation, Plastics, Oil and Gas, Transportation, Plastic, and Home and Business Solutions).
 Worked within GE Medical to overhaul the state of California’s BCBS and Medicare systems.
Implemented new technology made by GE to track patients and data.
 Managed upgrade of all desktops to Windows 7.
 Used Sharepoint 2010 to handle application integrations.
 Performed regular audits to check against information we pulled from CA Unicenter
 MS Project 2003/2007/2010 and Project Server for schedule and task keeping
 Clarity for financial reporting. Managed $100m budget.
 Used Agile to update “in-house developed” software for the Windows & environment.
 Used SAP to implement the changes for the global environment to assist handling the amount of
data we would be moving, which was a huge boost for our overall ERP.
 ITIL was used in all phases of the incident management, problem management and service
management in the global environment and PMO standards.
GRANICUS (Atlanta, GA) Oct 07 -
May 08
Senior Project Manager
 Worked to implement Nortel Network telecom’s devices and secured wireless devices
during the set of the Atlanta office.
 LAN/WAN support
 Working knowledge of Flash, HTML Coding, Dreamweaver.
 Customer support for Eastern clients of Granicus for implementations.
 Provided Java support for our clients to facilitate the needed changes on their end to
ensure proper connections.
KEMRON ENVIRONMENTAL SERVICES Consultant (Atlanta, GA) Dec 06 - Aug 07
Senior Project Manager
 Customer support
 Environmental Support
 Server support
 Wireless support
 LAN/WAN Support
SOUTHERN BUSINESS COMMUNICATIONS Consultant (Atlanta, GA) Jan 06 –
Aug06
Senior Infrastructure Project Manager

7.  Worked to implement Nortel Network telecom’s devices and secured wireless devices
during the set of the Atlanta office.
 LAN/WAN support.
 Customer support for Eastern clients of Granicus for implementations.
 Provided Java support for our clients to facilitate the needed changes on their end to
ensure proper connections.
CBEYOND COMMUNICATIONS July 05 - Dec 05
Sr. Infrastructure Project Manager Consultant
 Worked to implement Nortel Network telecom’s devices and secured wireless devices
during the set of the Atlanta office.
 Customer support for Eastern clients of Cbeyond’s internal clients for implementations.
 LAN/WAN support
 Wireless support and implementations
GENERAL ELECTRIC COMPANY Mar 05 - July 05
Infrastructure Project Manager Consultant
CHEROKEE COUNTYSCHOOL DISTRICT Aug 03 - Dec 04
Network Specialist
MARTA Dec 00 - May 03
Infrastructure Project Manager
 LAN/WAN support,
 Wireless support
 Wireless communications rollout
 Work with police and Homeland Security
 Trained helpdesk for support.
CERTIFICATIONS
 PMP,CHAMP,ITIL v3, MCSE, MCP and A+, ISO 9000/ISO 9001/ISO27001
INFRASTRUCTURE EXPERIENCE
 Mid-Range (build, general), MS Server, AD,Exchange Build/Deployments, Virtualization (VDI,
VMWare),Network Implementations, Desktop Upgrades/Deployments, Data Warehouse,
Mainframe, VOIP,Google/ISIS Wallet Implementations, Citrix, Virtualization
TOOLS/METHODS
 PMI/PMBOK,Agile, SCRUM,WBS, webMethods 8.2, SAP PureScale 9.8,ITIL, Service
Management, Oracle EBS, Waterfall, Captiva, Portfolio Management,MS SharePoint,
ServiceNOW,CA Unicenter, Forecasting, Informatica, Clarity, VMware,Remedy, SAP,ERP,
Avaya, Cisco, ShoreTel, VoIP, Change Management, Problem Management, Risk Management,

8. Incident Management, SOX, SOC2, Intergraded Scheduling, HP Quality Center, Delphix, CA
Lisa, TDM, PII, Safe Harbor,PCI
EDUCATIONAL STUDIES
 Alcorn State University – Lorman, MS-May 1990
 Bachelor of Arts – Business Administration; Bachelor of Science – Economics
 Villanova University (Online) PMP course