1. Muhammad Sohail Khan
Mobile: +971 52 662 1799
Email: sms.khan01@gmail.com
Management / S&M / Administration / Customer Services Professional
Objective
 I am seeking a position with your organisation where I can use my talents and skills to grow and
bring improvements in your organisation
 I want to succeed in a stimulating and challenging environment at your organisation, building the
success of your organisation while I experience advancement opportunities.
 I want to excel in a position at your organisation with hard work, perseverance and dedication.
I am seeking a position at your organisation, where I can serve your organization and establish an
Enjoyable career for myself.
Skill Career Summary
 3+ Years served as a Country Manager with a UK company – The Management Centre
GB(United Kingdom)
 7+ Years’ experience in Management, IT& Hospitality field
 5+ Years worked in Hospitality Industry as a IT Administrator, Supervisor, Business
Center Supervisor, FO Administrator/Coordinator, Installation of PMS Opera,
Brilliant and SUN
Work Experience
Alawlai Electronics Dubai, UAE
Business Development Manager 2016
 Identifies trendsetter ideas by researching industry and related events, discovering and exploring
opportunities.
 Locates or proposes potential business deals by contacting potential partners,
 Develops negotiating strategies and positions by studying integration of new venture with company
strategies and operations; examining risks and potentials; estimating partners' needs and goals
 Closes new business deals by coordinating requirements; developing and negotiating
contracts; integrating contract requirements with business operations
 Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
Key Customers

2. 1
The Management Centre (United Kingdom)
Regional Manager – UAE (2013 -2015)
 Developing organizations by providing Managementconsultancies.
 Sales and Marketing of the region, Saudi and South Africa Market and administrating
whole company
 Taping the training needs of targeted market of UAE, Saudi Arabia and SouthAfrica.
 Coordination in meeting regional financial objectives by forecasting requirements; preparing
an annual budget, scheduling expenditures, analyzing variances, initiating correctiveactions.
 Maintains and expands customer base by counseling district sales representatives; building and
maintaining rapport with key customers, identifying new customer opportunities
 Implementing production, productivity, quality, and customer-service standards; resolving
problems; identifying trends; determining regional sales system improvements; implementing
change.
Key Customers

3. Holiday Inn Downtown (UAE)
Duty Manager/System Administrator - Dubai (2010 -2013)
Worked as Duty Manager / Friday Manager – Department Head where asmy
current jobs were as follow:
 Inspection guest room and all departments one byone.
 Observe and monitor worker performance to make sure that company rules and
procedure are being followed.
 Manage and maintain the whole shift andoperation.
 Resolve customers complain, mail delivery and preparereports.
 Inspect hotel for cleaning andappearance.
 Assign duties to workers and schedule work activities /shifts.
 Analyze financial information and create reports forowners.
 Communicate with other manager to plan largeevents.
 Rounding around the hotel and inspection all outlets and FLS issues
Working as a SystemAdministrator:
 Upgrade PMS / POS from Fidelio/Micros to Brilliant PMS /POS-Done
 Attend the installation of BO SUN
 Installation software’s and Windows 2000, XP, Vista and 7, Windows Server2003
 Upgraded the Fidelio back office toFBM
 Back up recoveries and restore Fidelio, Brilliant, Oasys andHRMS.
 Core Knowledge of Interfaces & troubleshooting of various interfaces between Fidelio&
Micros POS, Call Accounting, Guest Internet billing, InteractiveTV
 Handling and troubleshooting issues related to Server 2000,2003
 Concept of Domain Controller, Add , remove & change of Domainusers
 Micros 3700, good command of handling, configuration & troubleshooting of Micros
3700, including POS Machines, add, remove and change of MICROSusers.
 Hotel Email system, Add, change & remove users in Exchange server, configuring the
new email in outlook & provide troubleshooting related to emailservices.
 Knowledge of Holidex system and its operation, installation over ClientComputers
 Guest Room Key Card system, Knowledge of vision key card system,troubleshooting,
installation and issuance of key cards.
 Nortel Networks PABX system, handling of more than 200 direct lines analoguelines,
digital telephone sets. System configuration & general troubleshooting.
 247 technical support of guest Internet facilities 350 Rooms, LAN connection andW.less
 Maintaining all Departments PC’s, Printers up to date Service andstander.
 Networking support for all departments.
 Inventory maintaining / record handling and troubleshooting
 Excellent relationship with support, strong follow up for issues until getting their solution,
striving to provide best IT solution with minimum financial keeping budgetary constraints
in mind.
 Always look for the core issue of the problem before escalation to higher Management.

4. InterContinental (Saudi Arabia)
Supervisor / Coordinator (2005-2010)
 Worked as a Administrator / DutyManager:
 Worked under the environment of Opera PMS as IT Supervisor and provided supportfor all
departments
 Maintaining Opera FO andBO
 Attend the whole installation of Opera during PMSupgrade.
 Provide Internet Development training all FO colleagues
 Upgrade of Civil soft andFBM
 Worked and support in FBM and Civil soft (HR and Payroll System).
 Fully implemented the I’Q and I’ Arrive project.
 Worked and support in Microsoft Office and maintain all computers and printers.
 Training coordinating, Conduct on the job training in accordance with the departmental
standards and procedures and maintains a record of progress for each staff member - 60 FO
 Responsible for the operational efficiency of all front office areas during shift and the service
delivery of those areas. Promotes the desired work culture around the five core values of Trust,
Integrity, Respect, One Team and Service of the Intercontinental Hotels Group and thebrand.
 Inventories maintaining, Attendance and Scheduling for all Departmental colleagues.
 Worked as a Cashier & Receptionist on Opera PMS
 Worked as a Reservation Agent
 Night Auditing
Education
 MBA- Master of BusinessAdministration-IT
 Executive Mini MBA in Leadership and Management & Hospitality
 Bachelor of Science with Computer Science andMathematics
Trainings & Workshops
 Cross exposure in IT Department Nov.
2007 to July 2008
 InterContinentalExperience
 Winning Ways
 PCR & Ambassador loyaltycards
 Cross exposure in Reservation and
Housekeeping from ICJeddah
 I Arrive & IQ training
 Be My Guest & Guest Courtesy
 Quality Management System(QMS)
 Three-month Internship from
Nation Bank of Pakistan.
 Cross exposure in Reservation and
Night Auditing from ICTaif
 Principals workshop from Rural
Education and Development(NGO’s)
Personal Highlights:
DOB: 01 -03 1976 UAE Driving License Pakistani National