CONTROLLING By Mr. Marudhar Asst. Professor Nims University CONTROLLING DEFINITION OF CONTROLLING “Controlling is defined as a process by which managers assume that resources are obtained and used effectively in the accomplishment of an organization’s objectives.”  THE BASIC CONTROL PROCESS Establishing standards. Measuring performance. Correction of deviation. STEPS BY THE TOP MANAGEMENT Get the entire staff to understand and agree to the objectives and goals set up by the management. Monitor current performance after objectives have been stated in measurable terms. Compare performance results with objectives and goals. Cont…… Analyze causes of variance above or below the standards. Decide corrective action where required. Implement corrective action or new course of action. Continue to monitor the results of the corrective/ new action. QUALITY CONTROL DEFINITION “Quality control is a specific type of controlling, refers to activities that evaluate, monitor or regulate services rendered to consumers.” STEPS OF QUALITY CONTROL Establishment of control standards or criteria. Identify the information relevant to criteria. Determine ways to collect the information. Collect and analyze the information. Cont….. Compare collected information with established criteria. Make a judgment about quality. Provide information and if necessary, take corrective action regarding findings of appropriate sources.   Standards as a device for quality control Koont and Weitrich (1988) have identified the following 8 types of standards the most organization must establish: Physical Standards which include patient activity rating to establish nursing care hours per patient day. Cost Standards which include the cost per patient day. Capital Standards which include the review of monetary investment or new programme. Cont…….. Programme Standards which guide the development and implementation of programmes to meet client needs. Revenue Standards which include the revenue per patient day for nursing care. Intangible Standards which include staff development or personnel orientation costs. Goal Standards which outline qualitative goals in short and long term planning. Strategies Plan Standard which outline checkpoints in developing and implementing the organizations strategic plan.

1. CONTROLLING
By
Mr. Marudhar
Asst. Professor
Nims University

2. CONTROLLING

3. DEFINITION OF CONTROLLING
“Controlling is defined as a process by
which managers assume that resources are
obtained and used effectively in the
accomplishment of an organization’s
objectives.”

4. THE BASIC CONTROL PROCESS
Establishing standards.
Measuring performance.
Correction of deviation.

5. STEPS BY THE TOP MANAGEMENT
Get the entire staff to understand
and agree to the objectives and
goals set up by the management.
Monitor current performance after
objectives have been stated in
measurable terms.
Compare performance results with
objectives and goals.

6. Cont……
Analyze causes of variance above
or below the standards.
Decide corrective action where
required.
Implement corrective action or
new course of action.
Continue to monitor the results of
the corrective/ new action.

7. QUALITY CONTROL

8. DEFINITION
“Quality control is a specific type of controlling,
refers to activities that evaluate, monitor or
regulate services rendered to consumers.”

9. STEPS OF QUALITY CONTROL
Establishment of control
standards or criteria.
Identify the information
relevant to criteria.
Determine ways to collect the
information.

10. Cont…..
Compare collected information
with established criteria.
Make a judgment about quality.
Provide information and if
necessary, take corrective action
regarding findings of appropriate
sources.

11. Standards as a device for quality control
Koont and Weitrich (1988) have identified the following
8 types of standards the most organization must
establish:
1. Physical Standards which include patient activity
rating to establish nursing care hours per patient day.
2. Cost Standards which include the cost per patient
day.
3. Capital Standards which include the review of
monetary investment or new programme.

12. Cont……..
Programme Standards which guide the development
and implementation of programmes to meet client
needs.
Revenue Standards which include the revenue per
patient day for nursing care.
Intangible Standards which include staff
development or personnel orientation costs.
Goal Standards which outline qualitative goals in
short and long term planning.
Strategies Plan Standard which outline checkpoints
in developing and implementing the organizations
strategic plan.