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 A process of monitoring performance and
taking action to ensure desired results.
 It sees to it that the right things
happen, in the right ways, and at the
right time.
 Measuring performance.
 Comparing measured
performance to standards.
 Taking correlative action.
 Establish objectives and standards.
 Measure actual performance.
 Compare results with objectives and standards.
 Take necessary action.
The control process begins with
planning and the establishment of
performance objectives.
There are two types of standards:
Output Standards - measures performance
results in terms of quantity, quality, cost, or
time.
Input Standards - measures work efforts that
go into a performance task.
Measurements must be accurate
enough to spot deviations or
variances between what really
occurs and what is most desired.
Without measurement, effective
control is not possible
 The comparison of actual performance with desired
performance establishes the need for action.
 Ways of making such comparisons include:
 Historical / Relative / Engineering
 Benchmarking.
Taking any action necessary to correct
or improve things.
There are two types of exceptions:
 Problems - below standard
 Opportunities - above standard
Concurrent
controls
 Focus on what happens during work process.
 Monitor ongoing operations to make sure they are being
done according to plan.
 Can reduce waste in unacceptable finished products or
services.
Feedback controls
 Take place after work is completed.
 Provide useful information for
improving future operations.
 Focus on quality of end results
Internal and external controls
Allows motivated individuals and
groups to exercise self-discipline in
fulfilling job expectations.
Occurs through personal
supervision and the use of
formal administrative systems.
Bureaucratic controls
Influences behavior through
authority, policies, procedures, job
descriptions, budgets, and day-to-
day supervision.
Clan controls
Influences behavior through
norms and expectations set
by the organizational
culture.
CONTROL

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CONTROL

  • 1.
  • 2.  A process of monitoring performance and taking action to ensure desired results.  It sees to it that the right things happen, in the right ways, and at the right time.
  • 3.
  • 4.  Measuring performance.  Comparing measured performance to standards.  Taking correlative action.
  • 5.  Establish objectives and standards.  Measure actual performance.  Compare results with objectives and standards.  Take necessary action.
  • 6. The control process begins with planning and the establishment of performance objectives. There are two types of standards: Output Standards - measures performance results in terms of quantity, quality, cost, or time. Input Standards - measures work efforts that go into a performance task.
  • 7. Measurements must be accurate enough to spot deviations or variances between what really occurs and what is most desired. Without measurement, effective control is not possible
  • 8.  The comparison of actual performance with desired performance establishes the need for action.  Ways of making such comparisons include:  Historical / Relative / Engineering  Benchmarking.
  • 9. Taking any action necessary to correct or improve things. There are two types of exceptions:  Problems - below standard  Opportunities - above standard
  • 10. Concurrent controls  Focus on what happens during work process.  Monitor ongoing operations to make sure they are being done according to plan.  Can reduce waste in unacceptable finished products or services.
  • 11. Feedback controls  Take place after work is completed.  Provide useful information for improving future operations.  Focus on quality of end results
  • 12. Internal and external controls Allows motivated individuals and groups to exercise self-discipline in fulfilling job expectations. Occurs through personal supervision and the use of formal administrative systems.
  • 13. Bureaucratic controls Influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to- day supervision. Clan controls Influences behavior through norms and expectations set by the organizational culture.