Mohamed Sameer Ali is an Egyptian national currently living in Abu Dhabi, UAE. He has over 15 years of experience in customer service, sales, and administrative roles in Egypt and the UAE. His resume provides details of his educational background in commerce from Cairo University, as well as his work history and responsibilities in roles such as software programmer, sales representative, receptionist, and his current role as an administrative coordinator for a private security company in the UAE.

1. Mohamed Sameer Ali
United Arab Emirates, Abu Dhabi
Tel: +971 0567561373 - +971 0551078710
E-mail: Sameer_topnet@Hotmail.com
Personal Data:
Name : Mohamed Sameer Ali Hassan.
Birth Date : 9th
July 1982.
Birth place : Cairo.
Nationality : Egyptian.
Religion : Muslim.
Gender : Male.
Material status: Single.
Military Status: Final Exemption
Qualifications : Studied at Faculty of Commerce Cairo
University – Second Grade.
Skills:
 I have the ability to work with team.
 I have the ability to work under pressure.
 I have a good ability to solve the problems successfully.
 I have excellent ability for the negotiating.
 Always searching for new data to update myself.
 Confident and self motivated.
 Struggle to Achieve my goals.
Language Skills:
1. ARABIC : Native language.
2. ENGLISH: Speaking, reading and writing.
Computer skills:
• Handle With Applications.
• Fast typing Both (Arabic & English).
• Operating systems (Xp-vista-7-8).
• Outlook.
• Internet.
• Word & Excel & Power Point.
• Creating Limited Networks.
• Fixing Common Computer Problems.

2. Experience:
In Egypt:-
A-At Top Group from July 2000 to till March 2005:-
-Software Programmer applying to make computer system work well.
-Collecting Computer Parts, buying and selling Computers
-Creating Small Networks for Small companies and Internet Café
B- At Direct message company from April 2005 to till July 2007:-
-Customer service-sales representative
-Warehouse revision, Exhibition Supervisor.
C- At Mansour Group labanita company from August 2007 to till May 2010:-
-Sales man At Al Mansour Group for distributing Company Beverage Products.
In UAE
A-At Technip from July 2010 to Till October 2013
- Receptionist, customer service at Technip Abu Dhabi.
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Maintain appointment diary either manually or electronically
• Control inventory relevant to reception area
• Tidy and maintain the reception area
B-At G4S from November 2013 to Till September 2015
- ADEC Help Desk & G4S Control Room Operator.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• identify and escalate situations requiring urgent attention.
• Walk customer through problem-solving process.
• Follow up with customers to ensure issue has been resolved.
C-At G4S from October 2015 till Now
-PSBD Admin Cordinator for North Emirates
• Creat new guards personal information on PSBD website (private Security Business
Department).
• Appling for new guards to get basic training course at NSI (National Security Institute).
• Prepare soft copies for guards documents & attach it in PDF to apply online such as (photo
with uniform ,guard contract ,NSI certificates ,emirates ID ,visa copy , passport copy ,labor
card, etc…)

3. • Appling at NSI general ,bank ,hotel ,hospital ,event ,training and renewals every year after
filtering guards list from resigned , over age , terminated , etc… as per operations
recommendation.
• Appling online for general PSBD renewal or Nominations for special sectors (bank ,hotel
,hospital) as per operations requirements .
• Fill up applying form &hand over to company representative to send to Private security
business department government office .
• Follow up security approval status for the applied guards & prepare exam time form , hand it
over to representative to pay for exam time .
• Sending E-mail with time of exam list for operation coordinators ,camp coordinators,
supervisors to inform the guards and arrange transportation in time of exam.
• Sending E-mail for all concern persons with exam results list , prepare license fees form to
issue the new licenses for the exam passed guards.
• Fill up re exam form for failed guards to send them again for second chance .
• Follow up re exam status , issue license for passed guards , send e-mail to concerned persons
with results of re exam to update them list & cut re exam feed from the failed guards .
ADDITIONAL INFORMATION.
JOB OBJECTIVE:-
I am seeking for an opportunity to expand my knowledge and experience to assist the continued
improvement of the organization.
Furthermore I am willing to be a part of an organization where I could use and enhance my knowledge
and talents for the development for myself and the organization.
Hope to join your successful work.