This article analyzes human resource practices in the global aviation industry, specifically recruitment and selection practices as well as diversity and equal opportunity efforts. It discusses how airlines recruit and select pilots based on flying skills, ability to handle critical situations, and interpersonal skills. Guidelines for hiring technicians and targeting job announcements are also covered. The study found that poor human resource management and a lack of internal marketing have led to high customer dissatisfaction levels in the airline industry compared to other sectors. It recommends airlines conduct audits and gather employee feedback to improve practices.

1. Global Aviation Human Resource Management: Contemporary Recruitment and Selection and Diversity and Equal Opportunity Practices by Steven H. Appelbaum Brenda M. Fewster Presented by Fahad Settar 18 Kamran Mukhtiar 17 Mehwish mustafa Saira sehar

2. Introduction In this article researcher audit the aviation human resource of different air lines. Researcher analyzed how airline recruit & select new pilots and employees for decreasing the threat of losses…. Two fundamental points have been evolving in airline industries… Safety Poor service Quality Airline organization improve their operational & cooperative goal through policies and procedure with the recruitment, selection, diversity and equal employments oppourtinty.

3. Methodology Problem face by researcher in making methodology Shortage of research in the area of airline management Lack of theoretical & empirical studies Lack of literature Thomas conduct research by semi structure interviews and distributed question are More secretive and defenses Organization comprise the HR activities & functions to achieve the organization objectives.

4. Recruitment and selection Selection of Pilots based on Flying skills Potential to handle critical aviation According to British Airlines Pilots are recruits on the base of: Interpersonal skills Technical skills

5. Business & Commercial aviation expert give some guidelines before hiring the pilots: How to hire right technicians? How to target job announcement? What to look in resume? How to conduct interviews?

6. Duncan Aviation, President meet with new employees Learn the behavior of new employees Select on reference bases. In Southwest Airlines, pilots are selected Attitude Because they believe that skill can be taught and attitude cannot be changed. Personality test

7. Hiring on the base of Interpersonal skills Technical skills Potential to handle the critical situation Represent the talent of the organization. Michel believe that regional airline succeeds base on Niche market Robust strategies

9. Conclusion This study indicates that consumer complaints “more than double between 1995 and 1999” in the US airline industry. According to American customer satisfaction index (ACSI) that measures customer’s evaluation of the total purchase & consumption experience on an annual basis. Study shows customer dissatisfaction in airlines is more than four other industries (banks, stores ,hotels ,phone companies)

10. Conclusion Poorly understand the concept of “ internal marketing” in the airline industry. Poor state of human resource management in airline industry. Not to communicate important information to their internal customers & also do not provide sufficient internal services.

11. Recommendations

12. Recommendations 1 . Airline administrator’s conduct audit that constitutes: Reality check Plan for the future

13. Recommendations 2 . Conduct specific HRM audit 3. Employee opinion surveys 4. Information gathering