Consumer protection laws aim to prevent unfair trade practices and fraud against consumers, ensuring they are informed about product quality and safety. Consumers have rights such as the right to be informed, educated, seek redressal, and have their complaints heard, while also carrying responsibilities to understand their rights and verify product details. Consumers are encouraged to be vigilant and take necessary precautions, such as obtaining receipts, to protect themselves against fraud.

1. Consumer rights
and its
responsibilities

2. Consumer protection refers to the step taken to stop
the unfair trade practices done by the sellers and the
person producing the goods. The consumer
protection laws are made to prevent frauds from
business. Many protection laws are made to protect
the consumer from frauds.

3. FOR EXAMPLE
 Let us suppose that you
buy some packets of
chocolate biscuits. When
you returned back home
you eat the biscuits and
the taste was very bad
because it has been
expired.Then you went to
the shopkeeper to return
the biscuit but he didn't
return. So you filed a case
against him that he gave
you expired product.The

5. RIGHTS OF
THE
CONSUMER

6. RIGHT TO BE INFORMED
A consumer has the right to be informed. It's
the duty of the producer to give all the
information related to the goods and services
provided. Producer should tell everything
about the product to consumer like about it's
quality, quantity, manufacturing date, expiry
date etc. Thus, producer should tell everything
about the products so the consumer is not
cheated and protect against unfair trade
practices.

7. RIGHT TO CONSUMER
EDUCATION
Right to consumer education means that
consumer should have knowledge about
it's rights. Every consumer should be
aware about the consumer rights so that
he/she can be safe from frauds. For
educating the consumer about their
rights government has started the
schemes "upbhokta jagran" and

8. RIGHTTOSAFETY
Right to safety means right to be protected against
the fake goods and services provided by the
producers. Before buying any consumer should see
everything in the product like manufacturing date,
expiry date, ISI mark, AG Mark etc. Consumer
should carefully by the Electricals appliances and
the food products.

10. RIGHT TO SEEK
REDRESSAL
The right to seek Redressal means that
the consumer has the right to get
compensation against the unfair trade
practices done by the seller. The seller
can compensate by giving the product
free of cost, changing the product etc.

11. RIGHT TO BE HEARD
Right to be heard means that the complaint filed
against the producer should be heard. Consumer
can file a complaint against the frauds done by the
producer. Consumer can file the complaint in the
consumer court against the producer. The consumer
court had to heard the complaint and strict action
must be taken against the frauds.

12. CONSUMER'S
RESPONSIBILITIES

13. consumer should be aware about their rights. Consumer should know each and
everything about the product and information about the products.
consumer should carefully buy the commodities by seeing it's quality, quantity,
manufacturing date, expiry date etc.
consumer can file a case against the producer if any fraud happens and the
complaint should be heard in court.
consumer should know about the marks on the product like ISI Mark, AG mark,
wool marks etc. These marks tells the quality of the products.
consumer should always take receipts before buying any commodity. In case the
product gets defect, receipt should be there to avoid the misunderstanding.