The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.

1. CONSUMER RIGHTS
AND RESPONSIBILITIES

2. Who is a consumer?
A consumer is a person or organization that uses
economic services or commodities.

3. The Consumer Protection Act,1986
•In order to provide for better protection of the interests of the
consumer the Consumer Protection Bill, .1986 was introduced
in the Lok Sabha on 5th December, 1986.

4. Objective
•The main objective of Consumer Protection Act is to
provide speedy and simple redressal to consumer
disputes.

5. Ministry of
consumer
Affairs
Department of
consumer
affairs
Department of
food and Public
Distribution
System
MINISTRY OF CONSUMER AFFAIRS : SUBDIVIDED INTO TWO
DEPARTMENTS :

6. Ministry Of Consumer Affairs, Foods And Public
Distribution
Ram Vilas Paswan

7. FUNCTIONS OF Department of Consumer
Affairs :
CONSUMER AWARENESS
Jago Grahak Jago Multimedia Campaign.
 Implementation of Bureau of Indian Standards Act, 1986.

8. PRIORITIES OF THE JAGO GRAHAK JAGO
SCHEME :

9. NATIONAL CONSUMER DAY
 24th of December is celebrated as National Consumer Day
commemorating the coming into effect of the Consumer
Protection Act, 1986.

10. CONSUMER RIGHT’S
•Right to safety.
•Right to information.
•Right to choose.
•Right to heard.
•Right to redressed .
•Right to consumer education.

11. RIGHT TO SAFETY :
Means right to be protected against the marketing
of goods and services, which are hazardous to life
and property.

12. RIGHT TO BE INFORMED :
Means right to be informed about the quality, quantity,
potency, purity, standard and price of goods so as to
protect the consumer against unfair trade practices.

13. RIGHT TO CHOOSE :
Means right to be assured, wherever possible of
access to variety of goods and services at
competitive price.

14. RIGHT TO BE HEARD :
Means that consumer's interests will receive
due consideration at appropriate forums.

15. RIGHT TO SEEK REDRESSAL :
Means right to seek redressal against unfair
trade practices or unscrupulous exploitation
of consumers.

16. RIGHT TO CONSUMER EDUCATION :
Means the right to acquire the knowledge and skill to
be an informed consumer throughout life.
Ignorance of consumers, particularly of rural
consumers, is mainly responsible for their
exploitation.

17. Responsibilities of Consumers

18. Proof of transactions.
•The proof of purchase and documents related to purchase
of durable goods should be invariable obtained and
preserved.

19. Proper claim
•Consumers are expected to bear in mind that while making
complaints and claiming compensation for loss or injury they
should not make unreasonably large claims

20. Responsibility of self help
•It is always desirable that the consumer should not
depend on the seller for information and choice as
far as possible .

21. PURCHASE OF GOLD Hall
mark
ALWAYS
CHECK FOR
HALLMARK

22. Don’t be a victim of Misleading Ads

23. CONCLUSION

24. As consumers, be aware, buy quality
products/services and seek redressal if
there is deficiency…
“BE AWARE OF YOUR RIGHTS AND
RESPONSIBILITIES…DON’T GET CHEATED…”

25. PRESENTED BY
AMAN VERMA
ANAND KUMAR
NASIRUL SK
AMIR SOHAIL
SAHIM REZA
VISHAL RAO
SUMIT GHOSH
SUPRIYO DEY