PPT on consumer Rights

1. PowerPoint
Presentation On
Consumers Right
Efforts Done by-:
Name -
Class -
Roll No. -

2. WHO IS A CONSUMER ?
A person who has indicated his or her willingness to obtain goods and/or
services LOW O from a supplier with the intention of paying Ever On for
them.
A person or group of people, such as a household, who are the final
users of products or services. The consumer's use is final in the sense
that the product is usually not improved by the use.
Someone who has purchased goods and/or services for personal
consumption

3. DUTIES OF CONSUMER
!! Buying quality products at reasonable price.
!! To check the weights and Medium measures before making
purchases
!! Reading the label carefully.
!! To procure the bill, cash received warranty, etc.
!!Shopping carefully and wisely
!! Understanding the terms of the sale
!! Reading and following instructions

4. CONSUMER MOVEMENT
Consumer movements arose out of the following:
Dissatisfaction of the consumers as many unfair practices
were being indulged in by the sellers.
There was no legal system available for consumers to
protect them from exploitation in the market place.

6. RIGHT TO HEARD
• Right to be heard means that
consumer's interests will receive
due consideration at appropriate
forams. It also includes right to be
represented in various forums
formed to consider the consumer's
welfare. The consumers should
form non- BUY political and non-
commercial consumer
organizations which can be given
representation in various
committees formed by the
Government and other bodies in
matters relating to consumers.

7. RIGHT TO
INFORMATION
• The has the right to be informed
about conumer the quality,
quantity, potency, purity,
standard and price of goods. so
as to protect the consumer
against unfair trade practices.
Consumer should insist on
getting all the information
about the product or service
before making a choice or a
decision. Consumer can then
complain and ask for
compensation or replacement if
the product proves to be
defective in any manner. This
enables the consumer to act
wisely and responsibly and also
enable him to desist from falling
prey to high pressure selling
techniques.

8. RIGHT TO CHOOSE
• The consumer has right to be assured, wherever possible of
access to variety of goods and services at competitive price. In
case of monopolies, it means right to be assured of satisfactory
quality and service at a fair price. It also includes right to basic
goods and services. This is because unrestricted right of the
minority to choose can mean a denial for the majority of its fair
share. This right can be better exercised in a competitive market
where a variety of goods are available at competitive prices. Any
consumer who recieves a service in whatever capacity, regardless
of age, gender and nature of service, has the right to choose
whether to continue to recieve the service

9. • The conumers have the right to be protected against the marketing
of goods and services, which are hazardous to life and property.
Producers need to strictly follow the required safety rules and
regulations. There are many goods and services that we puchase
that require special attention to safety. For example, pressure
cookers have a safety valv whih, if it is defective, can cause a serious
accident. The manufacturers of the safety valve have to ensure high
quality. The purchased goods and services availed of should not only
meet their immediate needs, but also fulfill long term interests.
Before purchasing, consumers should insist on the quality of the
products as well as on the guarantee of the products and services.
They should preferably purchase quality marked products such as ISI,
AGMARK, etc.

10. RIGHT TO SEEK REDRESSAL
• Consumers have the right to seek redressal against unfair trade
practices or unscrupulous exploitation. It also includes right to fair
settlement of the genuine grievances of the consumer. Consumers
must make complaint for their genuine grievances. Many a times
their complaint may be of small value but its impact on the society
as a whole may be very large. They can also take the help of
consumer organizations in seeking redressal of their grievances. A
consumer can claim compensation for damage caused by any
product or service. He/She can file a case in the consumer court
against the shopkeeper or manufacturer..

11. RIGHT TO CONSUMER EDUCATION
• The right to acquire the knowledge and skill to be an
informed consumer throughout life Ignorance of consumers,
particularly of rural consumers, is mainly responsible for
their exploitation. They should know their rights and must
exercise them. The government or other organisation should
make attempts to educate citizens about various aspects of
consumer welfare Only then real consumer protection can
be achieved with success

12. NAME-
CLASS- 10 SECTION- B
ROLL NO.-
Efforts Done by-:
Name -
Class -
Roll No. -