The document discusses the history and operations of consumer organizations, noting that the first such organization, the International Organisation of Consumers Unions, was established in 1960 and that now organizations like Consumers International advocate for consumer rights and interests through campaigns and protests. It also lists major consumer organizations around the world and some of the basic rights that consumer organizations seek to protect for individuals.

2.  The first organisation was established in
1960 as the International Organisation of
Consumers Unions (IOCU).
 Consumers’ organizations may operate by
protests and campaigning.

4.  Consumers’ International - International NGO
 ANEC (Europe; focus on standardization)
 BEUC (Europe; French: Bureau Européen des
Unions de Consommateurs)
 ICRT T independent international organization
for consumer research and testing;

5. Countries Organisations
žAustralian
ž Consumers' Federation of
Australia Consumers
Australia
Association
Belgium ž Test-Aankoop / Test-Achats ----------
Botswana ž Consumer Watchdog ----------
Brazil ž Proteste ----------
ž Fiji Consumers
Fiji ž Consumer Council of Fiji
Association
France ž UFC Que Choisir ----------
Germany ž Stiftung Warentest ž Öko-Test
Portugal Deco Proteste ----------
Organización de Consumidores y
Spain
Usuarios ----------

9.  To the satisfaction of basic needs
 To safety
 To be informed
 To choose
 To be heard
 To redress (to correct something that is unfair
or wrong)
 To a healthy environment

10.  Buy less – buy what you need.
 Choose ethical products and companies.
 Avoid excessive packaging.
 Shop at traditional markets.
 Ignore marketing ads and brand marketing.
 Use reusable products.
 Recycle and ask your friends to recycle too.

13. DON'T assume you can exchange it if it's the
wrong size.
DO write 'it's a gift' on receipts.
Legally, only the person who paid
has a right to return faulty goods.

14. DON'T think 'no receipt' means 'no return‘.
DO return it to the store, NOT the manufacturer.
With faulty goods, you simply
need to prove purchase. This
could be the receipt, but any
other legitimate record - such
as a bank statement - should
be fine.

16.  On 15th March 1962, President John F
Kennedy gave a speech to the US congress in
which he formally mentioned the issue of
consumers’ rights. He was the first world leader
to do so, and the consumer movement now
marks 15th March every year as a means of
raising global awareness about consumers’
rights.
 World Consumer Rights’ Day is an annual
occasion for celebration and solidarity of the
international consumer movement.

18.  Registered with the name Portuguese
Association for Consumer Protection, DECO
constituted itself with a clear objective: to
protect the rights and legitimate interests of
consumers.
 In 2009, DECO celebrated its 35th
anniversary.
 DECO offers a support service to the
consumer through which it informs and
advises consumers on their rights. They
contact the authorities claimed to resolve
consumer disputes and denounces practices
that are prejudicial to the interests of
consumers.

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